Hotel Sogo Makati Avenue Reviews

Manager Arnold was so amazing he was so professional and exceed our expectation. Ive complaint because AC is not working, we were so tired because we travelled from batangas from 4:00am, go around manila to submit application in different agencies and checkin at hotel soho around 8:00pm. We were so exhausted because we are not familiar in Manila, we walked , we took a jeep , we get lost and we were so hungry. When we checkin they gave us the key right away but when we went to our room, AC is not working. ive called the receptionist multiple times but she kept on apologizing and not even helping me even I told her to gave me another room. then we went back to the lobby and demand for new room but I was so disappointed because in front of my face the receptionist just gave a room to a new arrived guest. i demanded her to call her manager and Arnold escorted us to our new room, make sure that everything is working in our new room. provided me his contact so he can give me discounted rate when we come back. he was really professional even I am so frustrated he never fight back and I really can feel he is sincerely helping us. Again, thank you Arnold. i am sorry for the trouble because I know you guys are short in staff but you still manage to assist us and exceed our expectation