Southern Inn

I called the front desk to ask what the Wi-Fi password was and the front desk associate told me that it was on my envelope to my room and it was not and when I told him that it wasn't he said yes it did you just have to look. The bathroom door did not close the shower head sprayed on the ceiling the door and had a giant hole down at the bottom left where bugs and rodents could just come right in. If I had the time to stand and argue with the person this morning about the condition of the room, I would have and I would have demanded my money back but the area didn't feel safe and I was just over the whole experience and wanted to get out of there, this was not worth the almost $80 that I spent for the night.

We paid $3000 through ******* for 2 rooms (5 days in one, 3 in the other) during Bonnaroo. We arrived at the hotel and were told the double rooms we booked were not available, single kings only. No discount offered. We were then informed (quite rudely) by the man working the desk there would be a 425 damage deposit on the card put on the card that would be returned after checkout. We checked out 2 days ago, I asked the same rude man upon check out about the deposit and he assured the refund would be issued. Now 2 days later I called to ask when to expect it, and I'm getting a complete runaround; "I don't know what your talking about, we don't usually do that" this lady seemed nicer than the guy offered to call the owner and call me back. She did, but told me "I can't help you, you'll have to call *******" I said my card has 2 charges from ******* and one from the southern inn. ******* didn't charge me a damage deposit you did. I go nowhere and will probably have to pay 425 extra on top of the ridiculous original amount. I've stay at a lot of rooms all over places. This was by far the worst experience I've had

Good

Stayed 4 days and they never changed the sheets or towels.

nice

Very dirty, bad smell in the room.