OYO The Pleasant House

Very basic room nothing like the ad the double bed was like a downhill slope the cupboard had some manky old bedding someone elses old shoes

You could not enter the hotel because you did not find my information in the system. You were awake outside last night and you hope that 😡😡😡😡😡😡

Got there, no signage to indicate if it was the "pleasant" house at all not much lighting outside but that didn't matter as there are no signs Room wasn't ready which considering it's literally the room that enters directly into the communal lounge and entrance. And next to the seat where the "host" was sitting. Not very clean at all. Lighters and bits of ash on the coffee table. (Non smoking) Smelt of ****. Communal kitchen in the front room which was a state. Was asked to wait until host sorted the room. (Bedding and towels) Took 20 mins. Then to be shown the room...... Small room with no windows. No fire escape signs or actual fire escape. With a wardrobe and a unit. Double bed that felt like the mattress was made of cotton wool. With a single bed right next to it. No TV . Plug sockets hanging off the wall. Walls were littered with hairs and mucus stains all over. Literally sat on the bed for 10 mins while I charged my phone enough to book a different hotel as there was no chance I was risking my health and safety in the "pleasant house" the only thing pleasant was the walk out to the v lodge about a mile away. Ten pounds more but a million times the quality. Then to be told I couldn't cancel the booking and to have to report the state of the place to claim a refund. Literally checked in waited 20 mins for the room to be prepared and spent 10 mins (purely for a power point to charge my phone so I could book alternative accomodation. This place should be less than 1 star at the price of an ibis or similar it's shocking. Literally a room and a bed. Shower was not in the room it was a communal bathroom. Judging by the state of what I saw. there wasn't a Chance I was even thinking of even looking in there. Didn't notice any condiments but would you want to drink from a cup supplied from this place? I think not. Terrible experience.

Hotel was closed and customers service ended the call on me multiple times had to book elsewhere

Worst place Had problems finding the place, once I did find it it wasn't very welcoming. Would not let me in until he had seen receipt. Once shown the room had to go through the living room were several family members and children were playing game's on TV. The room had no facilities and was not shown the bathroom or told about it.

I was booked through only one place and then he transferred me from that area to the different which was we are not happy and the place was very dirty and disgusting. The customer service was not worth it.