Spruce Resort Shogran

The whole trip was ruined by them pathetic service and Dirty rooms and bathrooms with stains all over the towels and sheets. There was no hot water available and there was no internet. The food had no taste. The hot and sour soup was just Red Yakhni. The malai boti was like boiled chicken Heated in a BBQ. Everything was very bad we planned to stay for 2 nights but had to run back after 1 night that too with the bugs flying all around in the rooms and corridors. Not at all recommended

#terrible I stayed there on July 15, 2024 for a day in standard room cost 12k/day to celebrate my anniversary. It was all going good until the show started. I ordered mutton karahi and malai boti in dinner. Karahi was ok in taste but merely 2/3 boties and rest is all bones. When I wanted to order something else because we wasn't full, they told me that our kitchen is closed. I ordered coffee and hot chocolate and found onion in the first sip of both of them. I went in my room to sleep and found out that one of the mattresses is very old and springs were about to get out of the mattress cover. When my wife was trying to sleep my 14month baby, we heard a mouse cutting the wooden wall. It was eating the wall from the other side or may be it was in between the wooden walls trying to get out of the wall. We first ignored it. But the mouse was continuously eating wood, so we got scared. I tried to call reception but nobody picked up the phone. So, I went to the reception so that I can get someone, but nobody was there. I went into the kitchen and saw a worker. I asked for help, he told me that he would come in a while but never appeared. So, there was nobody to help in the hotel between a river and a forest. Thank God after 2-3 hours the mouse ran out of the fear of may be doors noise. When I complained to the manager named Ikram Ullah, all I got was smile and apologies. When I complained on the reception, the guy there just ignored me and started calculating my meals bill. They noticed me when I started shouting about the seriousness of the matter. All they offered was reduction of karahi from the bill which I refused because I didn't even want to accept anything as apology because nothing could compensate the torture I had the entire night. They didn't even mention the 12k that they took at the check-in. Ikram ullah and guys, you ruined my wedding anniversary. I pray that it won't happen to anyone.

i have just experienced the best work stay/ away location in cedar wood . as soon as i entered the property, i was welcomed by the staff and was checked in very quickly. in addition, i would like to mention a special recognition for the two members of staff who well and truly took care of me and made sure i had the best possible experience whilst staying at the hotel. thankyou so much Uzmn/ Greashma , you are a credit to the company

Beautiful property in the mountains with nice rooms and family cottages. Basic amenities and no Wi Fi in the room

We stayed at this hotel as a part of a college reunion. I was accompanied by my wife. We were in a group of 43 on a full board basis and our group were assigned 23 rooms all over the hotel. At first glance the hotel and it’s setting is idyllic, with beautiful manicured gardens and flowers surrounded by spectacular mountains and valleys. There are two kinds of accommodations at this hotel. Most of the rooms are in the main building on two floors, ground and above that. In addition, they have four or five chalets that are separate from the main building. We were initially given a room on the ground floor, on the right side of the main building. However, when we got to it, not only did it have dirty used dishes of someone’s lunch, but the room was dark due to dark floor tiles. But most importantly, there was a strong smell of feces coming from the bathroom that had wafted into the entire room. We immediately complained and after a bit of reluctance on the reception’s part, we were given another room on the extreme left of the main building, still on the ground floor. This room had been built recently and was cheerful and bright. But there was the same smell of feces coming from the bathroom. On closer investigation, I noticed a brown fluid in the commode, and I realized that the toilet had been used but not flushed. Flushing took care of that and the smell became less. Since we were tired and not looking for another show down with the reception staff, we opted to stay here. When we returned from dinner, the toilet bowl again had the brown water. That’s when we realized that there is a plumbing defect so that fecal material backs up from the sewer about 15 minutes after it is flushed. That explained the foul smell in the bathroom! At breakfast the next morning, we realized that all our friends who had rooms on the ground floor had the same problem. But none of the rooms on the upper level, or those in the chalets had that problem. Basically, the toilets on the ground floor have poor plumbing that allows sewer water to back up. Also, the bathrooms are poorly designed so that the shower water flowed across the entire length of the bathroom to a drain at the other end. Therefore, the bathroom floor was always wet with soapy water. The only thing good about the bathroom was that they had ample hot water in the mornings, though only luke warm water in the evenings. Other than the bathrooms, the rest of the hotel was as perfect as any hotel in a mountainous area in Pakistan could be. The sheets and comforters were reasonably clean. The towels were not threadbare. And our room had a large verandah that was not boxed in by glass panels so that we had a wonderful view of the mountains and valley. We did not have wifi in our room. The hotel served excellent food. We got good weather so that they served breakfast and lunch in the garden surrounded by flowers, glorious sunshine and a spectacular view. Dinner was in the dining room as it got rather