San Remo Grand Hotel

El hotel tiene una excelente ubicación por eso lo elegimos en reiteradas veces. Tiene una piscina y centro de spa en los últimos pisos. El desayuno típico de hotel de playa. Sin mucho para destacar. Ideal para alojarte en el centro de Mar de Plata.

Small rooms. The bathroom was leaking water, we notified the manager, she took note and told us that a plumber was going to come, something that never happened and the bathroom flooded. The closet had no door and the cleaning service entered even through the door. The window was full of pigeon poop and even eggs, we couldn't open the window because of the disgusting smell and the pigeons, the air conditioning didn't work. The mattress is spring-loaded and has a point that sticks out that punctured our legs. My husband was stuck in the elevator for more than half an hour and the buzzer doesn't work. They didn't even apologize and if it hadn't been for another guest, no one would have helped him. The pool with dirty water. We asked for the complaints book and they told us they don't have it. We went to rest and we felt that the hotel is not prepared to receive people. The only good thing is the breakfast and the location. We visited other hotels that cost the same and are a thousand times nicer and closer to the beach. The photos with which the hotel is promoted are not current, much less the games room. There is a lot of maintenance missing for the price they charge! Very bad experience and waste of money because we couldn't rest!

Bad service. Bad condition of the rooms. Very poor general maintenance. Old mattresses.... I don't know how they respect or enforce the rules of coexistence, the attention in the administration is acceptable. But it is not enough to make up for the deficiencies.

The only good thing is the pressure and water in the shower. In relation to the price, it is not a 3 star. It looks like a cheap accommodation hotel. The poor attention and the worst thing is the garage is just any shed. And they don't respect the places. The hair dryer is in the photo but they don't have one. And I didn't stay for breakfast because I couldn't stand being in a place like that any longer.

They stole an entire bag and other things from us during a few hours that we were not at the hotel!! They took the time to select what to take. We had to go to make the complaint around midnight, with terrible weather because the hotel didn't want to call, we left without a concrete answer! They made us wait 3 hours the next day for the manager to arrive (she never arrived at the time they had told us) and the worst thing was they told us to look at the bags of those who were leaving to see if there was one... A shame that no one noticed take responsibility... the lock was not forced, they entered with the magnetic key that we had left at reception.