The G Hotel Seashell

It is a nice property with a lot of potential. Beautiful pool. We booked a Seaview room. When we first got there, we saw some construction material in front of our room while looking at the sea. We were told that they are just cleaning up and removing everything, but to my disappointment, the next day there was even more construction material and two huge tents that blocked the view to the sea. Apparently they were prepping for a wedding and they were building a huge stage on the beach to accommodate the wedding. Every day we would wake up to hammering and construction workers yelling at each other, giving instructions. Within three days, the stage was complete, and it was completely encased in privacy walls completely blocking the view to the sea. So we cannot see the sea from our room and also cannot see the view from the main areas. I complain to the GM and ask him why we were not told that there was going to be construction and the view is going to be blocked. He said he was sorry. Every complaint I had all he had to say was I am sorry. He offered me lunch to compensate, I told him I did not need lunch, I wanted the view to the sea that I booked and paid for. They offered to move us, I do not want to pack and unpack again, and also in order to move us away from all of this they would’ve had to move us far away to the other side of the resort and we would be very far from the reception and the dining areas. That was another important criteria I gave them when I booked the room is that I need to be closer to the reception area so moving me to another room away from all of this would put me very far from the reception. The hotel only apologizes as I’ve seen in previous poor reviews, but they never really improved their service. I will also say that , Service during the morning and evening buffet is poor. Although they have a lot of labor, they are not well trained so we are constantly needing to request simple things like water, coffee, please come and pick up the dirty plates and things like that. Basic things that they should have been trained to do. Of course , that goes back to the management who did not properly train the employees. Everything trickles from the top and apparently the top is not doing their job. I would not come back here again and would not recommend it.

I had an amazing experience at the G Spa. The massage was done with such expertise. The staff were very helpful and friendly. Hayam and Lydia were especially nice. I recommended the experience to my daughter and father in law they both enjoyed it. Loved my time at the spa this season:)