Hotels Near Safari Agafay in Marrakech

This is the second time and I'm very happy, I am a terribly manic person And in this hotel I was very satisfied with all the services From arrival to departure. If there is something to say!!! For me it would be the top quality distinction.

We checked in to our deluxe room, and it was a horrible stay. First off, the deluxe room building is the furthest building away from the hotel, and by the time we get to our room, the view from our balcony is of a construction site and parking lot. Our room had a particularly strong vinegar smell to it, and we asked to move rooms. We were told that every deluxe room was sold out and we would be able to move rooms the next day. Next day comes around and we didn’t hear from the hotel. Every call to guest services took at least 3-5 minutes until someone answered or called back. We also came back to our hotel room unlocked, and it seemed housekeeping didn’t truly close our door when they cleaned it. On our last night, the A/C didn’t seem to work. We called guest services and the lady I spoke to told me that it was turned off for the whole hotel. When asked why or when will it be turned back on, she abruptly interrupts me and says I’m transferring you to the front desk. I waited for at least 2 minutes on the phone before someone from the front desk to answer my call, and he informs me that someone will come check our A/C. We love staying at different hotels in different countries and had no issues with other hotels in Marrakech, however, our stay at Movenpick was very underwhelming and staff didn’t seem to care at all. This has been a very awful experience, and hope that the hotel management can make a much better experience and improvement for others.

Everything was simply top notch, breakfast buffet, dinner buffet, the heated pool and and the gym, an amazing stay, can't ask for more. We're actually planning to return next week. We left our phone charger behind, so I hope they will read this comment and keep it until we get there.

I recently stayed at this hotel and had a disappointing experience with the front desk staff, specifically the two girls on duty during my check-in at 9 PM. Despite my reservation, I had to wait over 30 minutes for a room, which turned out to be different from the one I booked. Despite informing them of our anniversary, the staff's response was unhelpful. The initial room's view was changed without acknowledgment, and the alternative offered was worse. Only after speaking to the manager ( it's worth noting that the manager I spoke to was exceptionally friendly and understanding) did we receive a better room, but it still wasn't the one we booked. The lack of consideration for our special occasion made it a frustrating experience overall.

The staff were very attentive. The roof terrace was lovely, as were the rooms and the rest of the hotel. The breakfast was convenient and massive with a few options. We would recommend staying at this hotel and it was nice staying in the new town away from the Medina.

Nice trip with mostly good service.. we had a very nice time in this Riad ( our first experience of a Riad). I will list the negative points first. We booked this holiday through Easyjet after our original hotel booking had to be changed. We did not realise the room was budget room no 13 ..1st floor. The room was dark, the Tv did not work as there was an issue with the Satellite for the whole of our trip.. the beds were very hard and the room was very small with little storage for clothes. We pre ordered an evening meal however we did not receive our tea/coffee and the waiter ignored us and went to sit and chat with his friends on another table. The lack of English by the staff was an problem. The breakfast tea ( mint) was not nice it was over stewed. We booked treatments in the SPA and the booking was incorrectly taken. Thus the result was a foot massage instead of a head massage, although this was still charged for. The booking times were also altered from 90 minutes to 60 minutes without consulting with me.. The matter was brought to the attention of the manager but he did not seem interested. Issue with currency and use of card. This initially was a problem as the hotel did not offer a conversion service and seemed reluctant to accept card. We had to walk into the center to find a conversion shop and queue for 30 minutes. One final issue,, we were concerned for the welfare of the street cats some of whom had eye issues possibly cat flu. While we did not see any cruelty directly towards these beautiful creatures we were upset at how they seem to be ignored and barely tolerated.... it is worth noting that we are all deserving of kindness and medical treatment. Positive points. The air con was excellent, there was little noise at night only the call to prayers at 5.25 in the mornings. The night manager did provide us with blankets to improve the quality of the beds. We could pay the bill using Credit card. We received a nice mint tea and biscuits when we arrived with a detailed map. The Berber evening meal was interesting as was the lunch. The Riad settling was very pretty and cool. There were sunbeds to sit out on to catch some sun if needed. We had a fantastic 3 hour walking guide around the old city which was amazing. There was plenty of water for showers and the Riad was very clean. there were also 2 very friendly puss cats in the hotel.

The location is great, everything is nice and neat without going into luxury (which is to be expected for the price point), the staff is also super helpful plus the included breakfast is a nice touch (during my stay it was coffee/tea/orange juice with bread/pancakes and honey/jam/butter) - together with the tours that you can book directly (I also had a great experience with the driver and the guide) makes it so you have few things to worry about during your stay. The bathroom set-up is also clean and well put together which is a huge plus. Loved the terraces as well. Absolutely recommended.

The hotel is in a very narrow street, which is basically the case with hotels here. One problem is that there is a lot of movement and a bit noisy in the hotel before eight o'clock every morning. Service: Service is average Environment: The environment is not very good, Hygiene: Hygiene is okay, Facilities: The breakfast is rubbish, with very few choices and not even an egg.

We have just had a great week at Sol Oasis. I've had to drop a star due to this hotel not having a courtesy room, for anyone with a late check out. You can ask what the availability is to keep your room on for extra at 100Drms per hour, but as we found out, they had no availability therefore we had to check out at 12pm & told to shower by the pool & change in the toilets, we weren't leaving until 18:45. This put a dampener on the brilliant week we had had, the manager was nice & let us keep the room until 2pm & was apologetic, but we didn'tfeel clean leaving after a day sunbathing. The hotel is approx 25 mins drive into Marrakech, which suited us as it can be a chaotic place to visit, the hotel provides a free shuttlebus, that was efficient (You have to book in advance via a QR code). The room we had was quite small but clean, comfortable and OK for 1 week. Safe, toiletries, hairdryer provided. An outdoor rail for towels would be of use and maybe hooks on the walls for additional storage solution indoors or more coathangers. The food was of a good standard and plenty to choose from, running throughout the day. The stone baked pizzas are lovely as well as the sandwiches at lunch. We did try the Spanish restaurant, but be aware if you want any additional tapas you have to pay for it, along with alcoholic drinks, personally I'd just stick to the buffet as we didn't feel it was worth paying the extra and my husband was still hungry when we left. The indoor bar does GREAT QUALITY cocktails!! Some of the best Mojitos we have ever had. The outdoor bar is a lot busier therefore the standard drops quite significantly. We had a couple of orders wrong, one being Tequilla & Tonic YUK instead of Gin. This just becomes a waste. I would recommend this hotel to anyone, The grounds beautifully lit. The Adult pool area has all NEW strong umbrellas & the bar has new modern furniture. Pool towels are provided. The staff do go above & beyond, especially the entertainment team to make it fun but not to pushy. BONUS - We normally get eaten alive by mozzys, there was NONE here :-) Hopefully they address the couple of issues to keep the good rating as they are small issues.