Riad Ranya Princess

Reservei pelo Booking com possibilidade de cancelamento. O alojamento levantou o valor da reserva depois do cancelamento e estou há semanas a aguardar a devolução do mesmo. Por telefone, são evasivos. O Booking está a tratar da questão com um comportamento correcto.

Très très moyen. Chambres toutes petites, service très moyen, restauration tres quelconque, restauration du Riad tres ancienne et de très mauvaise qualité. Wc pas fixe dans notre chambre avec une fuite, odeur d’humidité dans la chambre, 20 cms de chaque côté du lit de 140cm etc etc

Riad propre, bonne literie et personnel très gentil. Par contre.... Pression dès l arrivée par le gars de l accueil qui demande de payer des prestations à venir via leur intermédiaire bien sûr ! Demi pension réduite à 2 plats au choix, alors que la carte correspond à 3 plats ! (Nous avons quand même payé une Demi pension à plus de 300 euros pour 2 !) Finalement, comme par hasard ! Ramenée à 3 plats le dernier jour ! Soit disant "nouvelle politique de l établissement", je dirais plutôt que des nouveaux arrivants se plaignaient ! Bref, le gars de l accueil est là pour faire du fric par tous les moyens ! On a fait faire 2 sandwichs pour le départ facturé 23 euros !!! Une honte ! Vu l histoire des 2 plats toute la semaine, ils auraient pu les offrir ! Nous reviendrons à Marrakech mais pas chez eux.

Faites attention , nous revenons d’un séjour à Marrakech au Symphonie et Ranya Princess même patron , nous nous sommes faits arnaqués et avons dû repayer nos nuits sinon ils nous mettaient dehors ( nous étions 13) sous prétexte que notre réservation avait été annulé et que booking nous avait remboursé ce qui est totalement faux , fuyez ces 2 établissements ce sont des escrocs et le mot est faible !! A bon entendeur

The riad in Marrakesh is unfortunately not very clean. The room looks fine on the surface and the courtyard of the riad is gorgeous. We have now spent a total of 4 days in the riad. The room on the first day was very dirty, especially the shower is a horror. The drain seems to have never been cleaned and has turned a bright mustard yellow over time. On the second, third and fourth days we were in the Atlas Mountains. On the fifth day we came back to the riad and asked for a different room. The management was kind enough to put us in room 6, which is on the first floor. However, the room here was not in the best condition either. The toilet did not always drain, the shower was dirty, the bed was so uncomfortable that from day 5 onwards I had such severe back pain that I could no longer sit up without help. My partner did not have any back problems, but he also found the pillows rock hard and the bed very uncomfortable. Unfortunately, I am also someone who is very picky when it comes to cleanliness. At the Riad, you get the feeling that everything was polished for the photos and then the Riad was left to decay. Sockets are not properly covered. Tiles are chipped and poorly patched or not patched at all. Joints are dirty. Everything is cleaned superficially, the bed is made and the floor is mopped. All in all, at first glance, it seems OK, but at second glance, you notice that the attention to detail is lacking. The manager was very friendly and competent, which unfortunately cannot be said of every employee. The taxi service confirmed the wrong pick-up time for us on the return flight, so that at the end, a Riad employee very rudely told us that we were late and that the driver was already waiting for us and was now leaving without us. Luckily, we were able to catch this at the last minute, but this is not good organization on the part of the Riad and the cooperating taxi company. When paying the bill, we were also charged the tourist tax several times, even though we had already paid for one day. You don't get honest advice, but rather get the feeling that the Riad is trying to add half a euro to all tourist activities. In some cases we were quoted three times the price for activities, so you should get comprehensive information first. The wellness offer is an overpriced joke.

Very warm welcome and pleasant riad, on the other hand avoid taking the spa treatments that it offers which takes place at the riad jamaa elfna terrace (the flight for the service because just an ordinary room for a 1 hour massage and hammam for 825 Mad : for this price, we expect a place and a pure moment of relaxation and a zen atmosphere ... but there nothing .... it's depressing .... but nevertheless a good massage and hammam.. .. so avoid this place!! Prefer a spa like the Marahja in Marrakech where the services are cheaper and more high end in a top location!!