Palm Plaza Hôtel & Spa

Palm Plaza Hôtel & Spa Reviews

Palm Plaza Hôtel & Spa

Avenue du 7éme Art, Marrakech, Marrakesh-Safi, 40000, MoroccoView Hotel Details
Palm Plaza Hôtel & Spa
Palm Plaza Hôtel & SpaPalm Plaza Hôtel & SpaPalm Plaza Hôtel & Spa
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Palm Plaza Hôtel & Spa Guest Reviews

3.8/5
Good
47 review
Verified reviews
Location3.8
Amenities3.8
Service3.8
Cleanliness3.8
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All reviews(47)
Positive reviews(30)
Reviews with photos/video(7)
Negative reviews(17)
Debelle
Standard Double Room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 19, 2024
I really enjoyed my stay at the hotel. 4 amazing nights and a lovely afternoon by the pool side. Pool water was cold though.
Guest User
Standard Double Room
Stayed in Jun 2024
Couples
1 review
2.0/5
Posted on Jun 25, 2024
Very old hotel with a lot of things to do Works, bedding, etc… Not worth a 5 star at all
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传奇汉堡包
Standard Double Room
Stayed in Mar 2023
Couples
6 review
5.0/5
Outstanding
Posted on Mar 29, 2023
Very good experience, the hotel service staff is very enthusiastic, helping with luggage and changing change, the swimming pool is very clean, the room is comfortable and tidy, the breakfast is delicious, very suitable for vacation and leisure, very good experience, look forward to staying again in the future
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6/13
ArnoHsin
Standard Double Room
Stayed in Jan 2023
Travel with friends
5 review
4.2/5
Very Good
Posted on Jan 6, 2023
There is no harm if there is no comparison. Compared with domestic and European five-star hotels in Morocco, the local five-star hotels are still a bit worse, and the breakfast content is not much.
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WantongyoudianerlaoH
Standard Twin Room
Stayed in May 2023
Couples
66 review
3.0/5
Posted on May 5, 2023
The equipment is old and the management is poor. very average hotel The problem with old star-rated hotels is not the outdated equipment, but the management, mostly the reception team. The air conditioner in the booked room was broken. I waited for two hours before I was given a room on the first floor, but the door to the garden was still broken. In other words, anyone can come in. This place is far from the attractions, so much room for improvement!
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Guest User
Standard Double Room
Stayed in Jul 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 12, 2023
Good hotel, good location, clean and very friendly staff.
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Ahmad Ait dahmou
Standard Double or Twin Room
Stayed in Jul 2022
Business travelers
1 review
2.5/5
Posted on Aug 3, 2022
It's not worth the price
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Carey G
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 20, 2024
We read the reviews and were worried but wow it’s a beautiful hotel with great staff a great pool and a great buffet style restaurant loved every minute of our 7 days there would highly recommend it I will definitely stay there again anytime xx
Response from Property: Hello, Thank you so much for your wonderful feedback! We are delighted that your stay exceeded your expectations and that you enjoyed our hotel, staff, and facilities. Your recommendation is greatly appreciated, and we look forward to welcoming you back for another stay.
Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 22, 2024
We have been on exploring Morocco all week and have stayed at a number of hotels and this one is by far the nicest! The food is incredible, the pool is huge, and the mojitos at the bar might be the best I’ve ever had. The rooms are clean and comfortable, and the service is excellent. I was nervous about staying here after seeing other reviews but those people are being nit-picky! This place is plenty nice and feels luxurious.
Response from Property: Hello, Thank you so much for your glowing review! We're thrilled to hear that you found our hotel to be the nicest among the ones you've stayed at during your exploration of Morocco. Your feedback reassures us that we're meeting our guests' expectations, and we appreciate your kind words. We hope to have the pleasure of welcoming you back for another experience in the future!
Guest User
Stayed in Sep 2024
Other
2.0/5
Posted on Sep 18, 2024
Comfortable beds, good food, friendly staff. It's a plus that the room we stayed in didn't have a mat. The bathrooms need cleaning and the towels they gave us were falling apart. The hotel advertises a gym, but we didn't find one. We looked for information at reception and they told us that it had been closed.
Guest User
Stayed in Jun 2024
Other
2.0/5
Posted on Jun 17, 2024
This hotel is maybe a 3-star establishment. Although the website claims there are four restaurants, only the buffet is open, and the food selection is very limited and repetitive. The bar service is poor; after ordering a cocktail, the bartender ignored me and served two other people who came after me, one being a man and the other a local. Our ground floor room had a chair missing from the terrace this morning. When we requested an iron, we received a defective, leaking one. The hotel is much smaller than the pictures suggest, with just one pool, and almost everything, including water, comes at an extra cost. The room is a decent size, but everything looks old and desperately needs renovation. There's a kettle in the room, but only two sachets of tea (one green and one black) with no coffee or other options. During my shower, a cleaning lady knocked and entered my room despite my repeated refusals, just to hand me a towel at 6 PM, which seemed unnecessary. State of the tables abd loungers is similar to that of a local pool, dirty and mediocre. I would not recommend this place if you expect a true 5-star experience, as you will be very disappointed. I've already counted 24 planes flying overhead today, and I'm only on day 3 of 7.
Happylibrarian2903
Stayed in Apr 2024
Business travelers
2.0/5
Posted on Apr 23, 2024
I stayed in this hotel with my husband who was working in Marrakech during the day. It is most definitely not a five star hotel. It is directly under the flight path from the airport, the bathroom smelt of sewage, and the outside furniture is dirty, see photo. I also had a bad experience with a taxi driver who the hotel found for me. I asked politely at reception for help with getting a taxi to take me to the the Jemaa square. I pointed out that I was on my own, and that it was my first visit. The concierge called a taxi from across the road from the hotel. I showed him and the taxi driver the Jemaa square on my map, which is where I wanted to go to. They both agreed as to where I was going, a price was agreed. And so the taxi driver stopped outside a shop and insisted that I went inside for 'berber tea'. I refused, he drove off, and I was lost. I was in an area of local people who did not speak English. I tried to speak French, but they didn't understand me. Wifi wouldn't work on my phone, and I couldn't find a street name to help with using my map. I felt frightened and panicky. After walking up and down for ten minutes I spotted a couple who I thought might be European. Luckily they were from London, and they helped me find my way to the square, I was a ten minute walk away. When I got back to the hotel the staff weren't interested in my bas experience, even though I pointed out that they found the taxi for me. I think the driver was known to them, is a regular, and they feed him first time visitors like myself. Do not stay here - there must be better hotels!
Response from Property: Hello, Thank you for sharing your experience with us. We deeply regret that you experienced issues with the cleanliness of the bathroom and the outside furniture. Please rest assured that we will address these concerns immediately with our housekeeping and maintenance teams to ensure that such issues are rectified. Regarding the incident with the taxi driver, we are truly sorry for the distress it caused you. It is unacceptable that you were taken advantage of in this manner. We assure you that we do not condone such behavior from any taxi drivers associated with our hotel, and we will investigate this matter further to prevent similar incidents in the future. We apologize for any lack of assistance you may have felt from our staff upon your return to the hotel. We will review our procedures for handling guest complaints to ensure that all concerns are addressed promptly and with the utmost care. Your safety and comfort are our top priorities, and we are committed to providing a positive experience for all our guests. We hope that you will consider giving us another chance to exceed your expectations in the future.
pedrofcpereira
Stayed in Apr 2024
Family
2.0/5
Posted on Apr 19, 2024
Not a 5-star hotel by European/American standards. In fact it’s very far from it. Pillows are hard as a rock. No à la carte options, very dirty dinning chairs. At breakfast it is difficult to find a clean table to sit. You have to chase employees to clean it. Expresso coffee is charged even though we paid for buffet. Employees will fight you when you point out issues instead of acknowledging and trying to fix them.
Response from Property: Hello Pedro, We apologize for the disappointment you experienced during your stay. Your feedback is important to us, and we take it seriously. We regret that the hotel did not meet your expectations in terms of its facilities and service. We will address the issues you mentioned with our team to ensure improvements are made. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back in the future for a more positive experience.
Guest User
Stayed in Mar 2024
Family
5.0/5
Outstanding
Posted on Mar 22, 2024
Beautiful resort, good food and great service!!! Nice pool area and grounds. Killer Majitos at the lovely bar. Feels luxurious. I was unsure after seeing other reviews, this place does not feel run down. We have one tile missing in our bathroom but that does not impact the comfort of our stay at all. This place is great!
Response from Property: Hello Susan, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay at our resort. We strive to provide a luxurious experience for all our guests, and we're glad that you felt that way during your stay. We apologize for the missing tile in your bathroom, but we're pleased to hear that it didn't impact the comfort of your stay. Thank you for choosing our resort, and we look forward to welcoming you back soon!
Guest User
Stayed in Mar 2024
Other
3.0/5
Posted on Mar 1, 2024
Overall, it was a good, nice hotel, the rooms were cleaned daily and spacious with good facilities. The pool area is nice and picturesque. I DID NOT appreciate the SLY behaviour of one of the women at the front desk however. It was my first day and I asked her if I could book a taxi through the hotel to go to the souks in the medina (a 10 minute drive) as I was unaware there were going to be other taxis outside. She then charged me 300 dirhams for a 10 minute journey and said "you should book a taxi for the way back too because taxis are really hard to find in the medina area". So in total, 600 dirhams... I then spoke to the taxi outside and he told me he would drop us back instead for 50 dirhams. The medina was also FULL of taxis so she basically just lied to my face for money. Not sure whether she gets a commission or something, but regardless, it made me feel uncomfortable as I should feel in good hands in my hotel and not in the hands of scamming behaviour. 50 dirhams compared to 300 is ridiculous and a robbery. Breakfast was really nice, a wide array of food and choices and was really tasty and traditional too, a great highlight of the hotel. However, if you don't go to dinner bang on 7pm or 7.30pm, the food gets rather cold and the cuts of meat served aren't good quality at all (fatty and chewy) I wouldn't say the dinner food is of 5* standard, more like 3/4. The beds aren't the comfiest, the pillows are really flat however, this wasn't too much of an issue for me. The reception (apart from the woman who sorted the taxi as explained above) were helpful and friendly. A very nice stay in a nice hotel but could be better.
Response from Property: Hello, Thank you for sharing your experience with us. We appreciate your detailed feedback, as it helps us identify areas for improvement. We apologize for the inconvenience and discomfort caused by the incident with the taxi booking. This behavior does not reflect the standards of service we aim to provide, and we will address this issue with our team to ensure it does not happen again. We're glad to hear that you enjoyed the breakfast and found it to be a highlight of your stay. Your comments regarding the temperature and quality of the dinner food have been noted, and we will work to improve in this area. Regarding the beds and pillows, we understand the importance of a comfortable sleep experience, and we will look into ways to enhance the comfort of our bedding. Overall, we're pleased that you had a nice stay with us, but we regret that your experience could have been better. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.