Radisson Blu Azuri Resort and Spa, Mauritius

Beautiful hotel with a gorgeous beach, great views from the restaurant, all set in a lovely estate, complete with cafes, boutiques, tennis, and golf. The 9th hole gold restaurant is a great option for your lunch, lovely waiting staff, super views, good food at a medium price range.

First impressions on arrival were positive. Quite an attractive looking low rise complex with easy parking. Booked a Premium Ocean View 2 queen bed for Myself, wife and son on half board basis. On arrival we'd been allocated one king and a camp bed. Air con was not working but we put up with it. I noticed the bathroom bin was covered in something unpleasant. There was little dialogue from the staff member I spoke with but on day 2, the same staff member approached me and offered an alternative - the room type booked which was in line with expectation and much better. Pool area is tired, tiles missing, grubby in parts, general upkeep could and should be better. Sunbeds very average, many are quite worn. Beach is not great and sea colour suffers from the river alongside. Wild birds do come into the restaurant, especially at breakfast and generally go for the cereals! Food was ok but not great. I asked for the wine list at dinner, which has quite a few wines starting from c £ 40/bottle, but they didn't have any of the wines I'd selected telling me they only had one bottle out of about 15 on the list - priced at around £ 70 - a bottle I'd buy in the UK for around £ 15. Same situation on day 2 so we did not use the buffet restaurant for dinner after that. Guests can have a credit toward two other restaurants - the Blackrock steak restaurant service was poor, food again 'ok'. The Italian is better but all lack service and atmosphere. Day 3 my bed shorts under my pillow went missing - assumedly during housekeeping, never to be seen again. On day 4 the wifi was not available in the room. Had to go to the restaurant for wifi. I reported it and was given a plug in MiFi. That worked sporadically. I'd received a note from Radisson in advance offering payable extras. I selected late check out but never received any response prior to departure from UK. On day of departure, hotel was unable to accommodate so we checked out at noon and used the pool. There is a 'lounge' with 2 showers for guests departing late. The washbasin in one looked like a bear had taken a full body shave and left the contents in the washbasin so I quickly cleaned it before my wife spotted it! used towels were on the floor of both so I removed those to the corridor. The other shower trap was blocked which flooded the bathroom. Seems staff don't pay much attention to this area either. So its not great, but the second room was comfortable with a good view, and we had a car so it didn't stop us having an enjoyable holiday. I would stay southwest of the island in future however for better beaches. In short, hotel needs to improve maintenance, staff training and concentrate on attention to detail. In hindsight, I should've done more research prior to booking.

Myself and my wife booked this hotel and had been looking forward to it for the last 6 months. From looking at the hotels website, the management photographs on this forum and the photographs provided by our tour operator, you’d rightly think this was a hotel which you would come away from having enjoyed your experience and feeling relaxed. Do not be fooled! We arrived on Friday afternoon and immediately encountered a number of issues. To list a few of the issues: 1) The pool was disgusting. There was algae growing on the glass pool partition and there was dirt floating all on the surface of the water. The tiles were coming away, the tiles that were there were dirty and there was black mould growing around the top of the pool. The pool should not be used and is a risk to your health. 2) The state of the room was awful. There was black mould growing in the shower, on the ceilings and behind the sink. The shower screen was that dirty you couldn’t see through it. The floor hadn’t been cleaned in months, there was apparent faeces on the shutters and there was grime all around the headboard. I could go on. 3) The buffet food was awful. There were wild birds tucking into the buffet at lunchtime, the food wasn’t being replenished and I’ve seen children better able to sort presentation of food better than this hotel did. 4) A male member of staff just walked into the room without knocking. 5) The sunlounger covers belong in the bin! They haven’t been changed in years and are so worn down they are all ripped. I spoke to my tour operator and the hotel management and they arranged a deep clean of the room which was worse than before they’d done it. WARNING! DO NOT STAY AT THIS HOTEL! You will be disappointed and it is a risk to your health. Suffice to say the hotel gave us an entire refund and we have no moved to another hotel.