Jianianhua2000
October 31, 2023
A very bad experience. The hotel decoration is not completely completed, but the facilities are honestly okay. The pick-up service was very poor. It was already past 10 pm when we arrived. I called the hotel four or five times before someone answered. They agreed to arrange a car. After waiting for 20 minutes, no car came. I called twice more before someone answered. From then on, The hotel car arrived 45 minutes after we agreed to arrange a car for the first time. The temperature in Kansas City dropped to about 2 or 3 degrees Celsius. I was frozen for 45 minutes before I got into the hotel car. I wanted to take a taxi in the meantime, but no driver wanted to take the short distance.
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