Hotels Near Medan Jaya Toko in Medan

The room's cleanliness is just so so. The minibar is not cold enough (we would like to put food but then found that the surface was watery). The bed sheet might not be so clean because my legs got so itchy after sleeping for one night. Many spots are a bit dusty and for its price the stay was not so worth it compared to the standard 3 stars. Breakfast was just okay, at least it's edible (not much option anyway). The receptionist is well... very flat. Not rude but, expressionless. I know its only 3 stars but they could at least smile. Bathroom's cleanliness could also be improved. The key card is often problematic and hard to use to unlock lift or even room door. Do check that items labeled with price tag are chargeable and its kinda unnoticeable at first. Another thing I'd suggest to the management is to ask staff to wear proper mask (not scuba as it's not effective). Well, at least the overall look of this hotel is not bad.

More than 10 years ago I was a very regular visitor of the Dharma Deli Hotel. Having seen from the outside some changes we decided to check out the Grand Inna Hotel, just for the fun of it. Walking in the hotel I noted the De Boer plaquette, which I appreciated. At first glance walking to the Reception nothing changed. A later closer inspection learned that the Karaoke Bar disappeared, the rooms in the back have been demolished and the swimming pool got a new location and the relocation of the restaurant. However, what really changed was the age of the staff, much much younger and everywhere very friendly and service oriented. This very well compensating for some issues which have been reported upon by other reviewers. A few remarks: Positive: The windows in our room could be opened The WIFI was perfect The Steamboat, quality/price wise, turned out much better than expected Location. A few steps away from Merdeka walk Breakfast suggestion: With minimum efforts the Continental Breakfast spread can be much improved. Start with a freshly baked crispy baquette, put in some good cheese and cold cut meat and possibly some beef bacon. Looking at the total package, cost and quality wise, I am happily giving the Grand Inna 5 stars.

The restaurant in Aryaduta called The Kitchen, I have tried their Watermelon Yogurt, and it was delicious. I couldn't finish and ask them pack for me, they even take the initiative to send it to my room. Very good service.

I stayed here 4-nights for a conference that’s also happening in this hotel. So many things have gone wrong and enough reasons for me not coming back. 1. The reception (or should I said “deception”?), misguided me. They said my room is upgraded to Premiere room, with complimentary afternoon tea, and minibar. More about this below. 2. Went to the room but nothing special, also the weird furniture placement makes the room smaller. Room has view but mostly just building roofs. Appreciate the giant shower head though. 3. Went for afternoon tea with my business colleague and the waitress said I’m not eligible for the complimentary. She said the receptionist made a mistake. Fine. 4. Got a call from reception, she said that Ieft my ID card at the reception. Which can be avoided if she did not forget to pass the ID card back after she copied it in. Went back to reception to get my ID card, and ask the reception about the afternoon tea to confirm whether I’m eligible or not. She said not and the minibar also not free unfortunately. Thank God I haven’t eat anything from the minibar 5. Breakfast at level 3 is unorganized, chaotic, and basically madness without crowd control. However I managed to get to the level 10 which is more quiet. Food quality is average. 6. I realized an item missing from the minibar, I did not consume them at all. I called in the operator and they were like “are you sure you’re staying alone, Sir?” I’m like… unbelieveable, why don’t you check with the housekeeping if they removed it or else? I just don’t want it to be billed on my room charge. I know it’s just a potato chip that I could easily replace from minimart, but imagine if they took other items and then billed it to your room. 7. The only nice experience I had in this hotel is the dinner, food surprisingly decent. Also the service is nice (maybe because we were the only customers?). Oh and concierge staffs also very helpful keeping my deliveries and helping me with my stuff when I checked out without me asking.

Good location, good room, good restaurant. But what really made this an excellent rating was the staff. All the staff were polite and helpful. Special mention for Putra and Dewi on the front desk. These 2 really went out of their way to help me out. I cannot thank them enough. They are a credit to the organisation. I would like to make a couple of suggestions though. The front entrance has steep steps, please consider installing a ramp along the side to assist people with mobility issues and those carrying heavy luggage. Also the front off street parking area. Once again it can be an issue for less able bodied people to get past the parked cars. Please encourage guests to use the underground car park thus leaving the front less congested. I will definately stay here again if I visit Medan.

Decent facilities. One of the best hotels in town in my opinion. Breakfast was very decent, located at a convenient hotel. Considered to be reasonably priced compared to other international hotels in Jakarta.

Reviews some points from other travelers. Choose this hotel for visiting medan town. The room is smelly and hk no change bedsheets either pillow case. No replace amenities toiletries. no tissue roll until i need to get from their HK store room. Water pressure was too slow . Breakfast was so so.. only i 💕 is kelupis.. the trainee was so efficient to clean the table even if you did not finish your meal yet🥴... One of the staff should be recognized sincerely due to i left my purse at restaurants and she kept my purse. Thanks to her! .. concierge needs to change to young people. Don't look at all the guests stranger.

Basic room but clean ( not comfy though). Strategic location within walking distance to Plaza Medan Fair and Damri bus station to/fro Kuala Namu Airport. Kakiku massage just steps away. Breakfast is simple but adequate.

I just make a call to ask to connect to sales and ask the contact person for the sales person and was suprised the ladies said we disconnect the phone first yah then will call you back without ask my number, this is very rude and dont have attitude as hotelier need to train how to talk with guest.very not recommendation

I was staying during EID season, booked for 10 rooms. The manager, Mr. Saut Purba was really helpful in assisting my reservations. He tried his best to fulfill my request, such as connecting room and same floor level because I stayed with my big family. The best surprise was upgrading room on 10th floor for myself. Thank you sooo much! Mr. Saut also assisted in arranging birthday surprise for my brother-in-law, some staffs are joining us to knock on his room with pretty bday cake and wishes. The breakfast was excellent, food are tasteful, me and my family loved it. This hotel served severals choices on their breakfast buffet. This hotel also had a nice swimming pool, it was not big but clean and safe for children. The front office staff are gorgeous during my checkout. Last but not least, thank you Grandhika Hotel for such a memorable stay. :-)