27 Little Collins St, Melbourne, Victoria, 3000, AustraliaView Hotel Details
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Sheraton Melbourne Hotel Guest Reviews
4/5
Very Good
61 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities3.7
Service3.9
Cleanliness4.1
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All reviews(61)
Positive reviews(56)
Reviews with photos/video(12)
Awesome stay(19)
Friendly owner(17)
Great location(13)
Clean and tidy(11)
Breakfast was average(9)
Many dining options(5)
Negative reviews(5)
Tsz Yan
King Room
Stayed in Mar 2024
Solo travelers
4 review
2.0/5
Posted on Apr 16, 2024
I have finally talked to the manager at my 8th day staying. In this trip, I was staying at Sheraton for total 9 nights. It is a very bad experience. I have to call them almost every day about the room which is pretty annoying. First of all, don't expect Melbourne's five star hotel is like the other cites, however, I don't care it is fancy or not, but cleanliness is important to me. For the first day cleaning, need to ask them to come vacuum the floor as hairs are all over the bathroom. Second day, they have thrown my own towel, I know it is white and it wasn't on the floor, which they said only change those towel on the floor, but my towel size thickness quality are so much different that it shouldn't be mixed up so easily, and there is a japan flag logo. After talked to them, they said is hard to find and bought me two new towel, which it is not that helpful as it is too big and thick to bring is to travel. And then at the next couple of days, need to call for shower cap, lotion and slippers, their slippers are thin one that need to change at least once in two days especially if you have sweaty feet. of course, on those days, bathroom have never been vacuumed, it is like if you didn't requested they wouldn't do it. and the non the 7th days, when I got back to the room at night, the room hasn't been tidied up at all, towels are on the floor, bedsheet was still messy, so I called them and asked why no-one cleaned my room. first thing they asked it have I put the do not disturb one I said no, then they said they can ask someone come up to clean now which was like 8.30 pm at night, which I just got back after whole day out and wanted to rest. After the call, I realised they have came to my room as the bins are cleaned up and they have placed two new bottle of water, so they have came in but left without finished their job!
On the 8th day, I have left the key and went to the check in counter for the key, I walked to them and told them I left my key, and then I gave them my room number, they just gave me a new key without asking me my name and checked my ID or anything. This wass super a horrible staying experience!
Guest User
Two Double Room
Stayed in Jun 2024
Solo travelers
6 review
4.0/5
Very Good
Posted on Jun 19, 2024
Made a mistake with getting breakfast.. stale bread, coffee machine was broken, food was bland. Only good thing was the chia pudding and juice selection. Staff service was inadequate and makes you feel ignored.
Room was clean but pretty sure the bathtub was not cleaned from previous usage as there was soap scum/dirt on the sides. And no body soap.
Karina
King Room
Stayed in Apr 2024
Couples
14 review
3.5/5
Posted on Apr 15, 2024
Cannot fault the staff however the amenities need overhaul. The rooms TV didn’t work was advised couldn’t be fixed until the following day. Went to use hairdryer to find out no power points on that side of room were working. Again advised cant be fixed straight away. Had to use TV as a mirror for blow drying hair! Then we continued to get calls after 10pm from reception checking if everything was alright despite being told it cannot be fixed. Really disappointing. On a positive to GM and receptionist Cheryl were outstanding in trying to assist and did remove some charges.
Andre Yeo
King Room
Stayed in Aug 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Oct 1, 2023
In the center of city and Chinatown. Lots of eateries. Very comfortable stay.
Sarit Kanornvate
Two Double Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 19, 2024
The staff are very caring. The hotel is clean and nice.
Bee Loong
Two Double Room
Stayed in May 2023
Business travelers
2 review
3.0/5
Posted on Aug 21, 2023
Prepaid S$575.33 for booking a room for 2nights from May 22-24. Front desk charged to my credit card again upon checkout for A$586.16 (S$543.59). He didnt realise the double charge until I brought to his attention. He apologised and reversed the charge, & assured me there wont be a credit card admin fee charged. However, when I received my credit card statement, it shows I was charged S$39.04 being FX & bank fee for the mistake the front desk staff made. I’ve been following up with Sheraton MEL since July 10 on this matter but no news after July 26 when I gave the bank information as requested by Mr Kajal Gaurav to process the refund.
Till today Aug 21, I have yet to receive the refund. I have emailed several times to Sheraton but no one is replying. I am still waiting to hear from anyone copied in the email correspondence to provide an explanation and if I will still be receiving $39.04.
Meanwhile, I’d still like to thank David, the housekeeping staff, who was extremely helpful during my stay.
Guest User
Two Double Room
Stayed in Mar 2023
Family
24 review
3.0/5
Posted on Mar 28, 2023
The best view in town!
Guest User
King Room
Stayed in Dec 2023
Family
3 review
4.0/5
Very Good
Posted on Jan 4, 2024
Staff was not sufficient on New Year day!
Mahmoud
King Room with City View
Stayed in Dec 2023
Couples
1 review
5.0/5
Outstanding
Posted on Dec 17, 2023
Great place to stay and really clean
PBBLIU
Two Double Room
Stayed in Apr 2023
Family
7 review
4.7/5
Amazing
Posted on Apr 14, 2023
The room was clean, check-in was smooth, staff were helpful.
Guest User
King Room
Stayed in Mar 2022
Couples
12 review
3.7/5
Posted on Mar 22, 2022
It was the long weekend in Melbourne and we had to wait for quite a while to check in. Check in time was 3pm but we only managed get our room after waiting for about 1-1.5 hours at the lobby. It was nice that they offered champagne to all the guests waiting at the lobby though. They also had to give us another room (a bit of a downgrade from level 9 to level 8 facing different directions) as our room was not ready. The porter, Oscar, was very helpful and friendly. When we got to our room, there was an extra bed and he helped us move the bed out and everything back to where it supposed to be effectively. The room was clean but there were only 2 pillows (supposedly 4) on the bed. Called reception to get more pillows but got told that they will try to source some as they’re running low on pillow at the time :/ Kind of unbelievable for a 5-star hotel. I also later found out that the electric curtain in the bathroom was not working and the night light lamp was dying and flashing. There were no soft drinks or snacks at the minibar so if you want something simple to drink or eat at night, you’ll need to order room service + a delivery fee of $8. Overall, the location is fantastic, really close to the shops and restaurants we wanted to go. The hotel is quite basic for a 5 star hotel - there’s no coffee machine, hair straightener available for hire or firmer pillows for use. Having said that, the location really beats everything and I’ll probably book this again when I travel to Melbourne next time.
Allen11
Two Double Room with City View
Stayed in Aug 2024
Business travelers
5 review
1.7/5
Posted on Sep 3, 2024
This time I booked a city view superior room with two double beds. There were only two supplies. The number of people was clearly stated on the order. When I entered the room, there was no view outside the window. I also made a note about the reservation in advance but it was not fulfilled. I like Marriott very much. Only brands consider accommodation, so I was a bit disappointed after staying there.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. I am truly sorry to hear that your recent stay did not meet your expectations, especially after choosing us based on your trust in the Marriott brand.I sincerely apologize for the oversight with the amenities and the room allocation not aligning with the requests you made during your booking. We strive to accommodate all guest preferences and ensure a seamless experience, and it’s disappointing to know we fell short in this instance.Your comments are invaluable to us, and I will be addressing these matters with the team to prevent such occurrences in the future. We truly appreciate your loyalty to Marriott, and I hope we have the opportunity to welcome you back and provide the experience you expected and deserve.Warm regards,Sai M.Duty ManagerSheraton Melbourne Hotel
Guanli Kenny Kwan
Two Double Room with City View
Stayed in Jul 2024
Family
82 review
5.0/5
Outstanding
Posted on Aug 15, 2024
Advantages: The hotel has good service attitude, the room is clean and tidy, the location is convenient, the transportation is convenient, and there are many places to eat nearby. The room is clean and tidy, and the sleep is comfortable.
It is a pleasant accommodation experience.
Original TextTranslated by Google
Guest User
Two Double Room with City View
Stayed in Apr 2024
Travel with friends
6 review
1.2/5
Posted on Apr 27, 2024
A five-star hotel, but with three-star facilities, one-star service, zero-star scenery, and terrible breakfast. You should eat out on the second and third days. A Chinese female college student checked in with a stern face. The service was terrible. Maybe the Chinese courtesy of this hotel is to give Chinese people a bad face.
Original TextTranslated by Google
Guest User
King Room
Stayed in Apr 2024
Couples
18 review
5.0/5
Outstanding
Posted on Apr 5, 2024
The hotel is in a great location, in the city center, and the price/performance ratio is very high for the same price range. The hotel service is absolutely impeccable. The only drawback is that there is no coffee machine in the room and the public area is a bit old.