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5 star

The Ritz-Carlton, Melbourne
4.6/5128 Reviews

The Ritz-Carlton, Melbourne

Melbourne Central Business District Docklands
After many years of delayed construction we stayed at the Ritz Carlton this past Sunday night. I grabbed a rate of $491 through the Marriott website which is comparable or a bit cheaper than other 5* hotels at the other end of town. The hotel is situated at the western end of the city near the main railway station which isn't the best location in Melb for a luxury hotel. However when pulling into the entrance to have the car valet parked ($75) it's another world. The guys at the entrance were friendly and very helpful. We were escorted to the lifts and whisked up to Level 80 for check in. We were given lots of information about the hotel and facilities and the man checking us in was pleasant and tole us that we were as close to the top on Level 77. The room is spacious with a separate toilet, luggage compartment and big bathroom with bath and a large desk. The views were incredible looking across the city to the east and the bay. Unfortunately our room was a couple of levels above the neighbouring tall building so I could hear the air con all night. As typical of luxury hotels the bed had too soft pillows for my liking and we should've asked for firmer pillows, I don't know why hotels continue to provide such soft pillows. I went to Level 64 for a swim in the shallow pool which was great with incredible views. We met friends and family for drinks in the lounge where the service was prompt and friendly but the drinks are very expensive which is to be expected of a luxury hotel. On the Sunday night near midnight there was a 3.8 richter earthquake in Melbourne but I didn't feel it but my wife said the building moved slightly and I did notice the clock had moved slightly. Breakfast on the long table is fantastic and we thought the breakfast was reasonably priced a la carte only with good selection available. I would stay here again given the right rate but keep in mind the hotel is a tram ride into the shopping and most of the restaurants are up the other end of the city.

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Business travel

InterContinental Hotels Melbourne, an IHG Hotel
4.2/5134 Reviews

InterContinental Hotels Melbourne, an IHG Hotel

Melbourne Central Business District Melbourne

Latest booking 22 hrs ago

Stayed here as a Diamond Ambassador in an iconic suite - Check in experience was great, warm welcome, benefits acknowledged and welcome drink provided. Amazing room, ridiculous amount of space, comfortable bed, great little office/working area. Unfortunately, the general level of service/care factor is lacking especially when staying in a room costing over 1k a night! One of my complimentary water bottles was open/used and about half empty, yuck. Later that day I wanted to use my $25 credit on the minibar 200ml bottle of gin (which is listed as inclusive of 4 mixers). Gin was missing from the mini bar I couldn't find it. Called down to reception to ask if it was by request, they assured me it should be there and would send someone up. Waited 2 hours and no one came which frustrated me as I was waiting so called down again and was assured someone was on the way. Someone did arrive with a huge bag full of everything except the gin. When questioned didn't seem to know what I was talking about, I had to point to it on the minibar menu and was met with a very confused expression, he left. Then about 30 minutes later a different person arrives with the gin bottle, success. However upon checkout there were a bunch of mini bar items charged which I hadn't consumed, and in fact were not even missing. I hate having to have that conversation but after only 3 words they were ”happy to remove them” which makes me think this isn't an uncommon occurrence. I later noticed that the mixers were charged as well where as they should have been included with the gin purchase cost, but I couldn't be bothered wasting my time to try and sort it out. Club lounge service was attentive but did fill up and get quite busy in the evenings however my drink was always topped up and the staff there were friendly and engaging. Temperature control seems non-existent in the room and I'm convinced it makes no difference what you set it to. I had my do not disturb on until mid morning, so as I was leaving for the day dropped by reception and said I may have missed housekeeping and could they have someone make up the room. Arrived back a few hours later and it hadn't been done. All up a real mixed bag here, but can't help feel my simple requests were a bother and inconvenience.

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Breakfast

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Top rated hotels in Melbourne

Searching for hotels near The Fitzroy-Brisbane Lions Historical Society? Compare room rates and reviews to find your ideal stay.
Quest Docklands
4.3/5123 Reviews
Melbourne Central Business District
Traveling as a group of 2 mothers and 2 daughters (late teens), the 2 BR Executive suite was perfect. The apartment was clean, bright, spacious and just so comfortable. We will definitely use again. The staff were attentive and friendly, and even called me a few days before our stay to ask about bedding configurations, whether we needed a car park, and a few other details.
Travelodge Hotel Melbourne Docklands
4.1/546 Reviews
Melbourne Central Business District
Stayed one night to watch a football game at AAMI Park. We booked the Guest Triple room and requested 3 single beds. Very good for our short stay! Great location and short walk from the main train station or you can catch the tram which is 1 stop and go down the stairs or lift! Definitely stay here again.
Peppers Docklands Melbourne
4.1/5104 Reviews
Melbourne Central Business District
Loved this hotel. The best all Accor so far in Melbourne. Attentive staff. Very friendly. Nice room. Breakfast is barely like warm. It really was unappealing. No G.F options really. Got G.G toast. It was inedible-. Like stale bread. Would definitely stay here again without the breakfast!!
Orange Stay Townhouses
4.1/52 Reviews
The location is slightly off, outside of the free tram area, a five-minute walk to the tram stop. There is a grassland and sand pool when you go out, the environment is very quiet, and children like it very much. The villa has a separate garage, and I really like family trips by car.
Docklands Private Collection - Digital Harbour
4.4/523 Reviews
Melbourne Central Business District
My place of choice. Stayed here several times and these apartments are fantastic. Friendly welcoming staff, great communication. Great location free tram at the door, waterfront and close to Marvel stadium. Quiet apartments in quirky building mixed with commercial and apartments, room numbering system is great. Secure building with swipe access for entry. The apartments are clean, well appointed, modern, and spacious. Full kitchen and laundry facilities. The staff have thought of everything laundry detergent is provided. Car parking available.
Docklands Private Collection - Newquay
4.4/583 Reviews
Melbourne Central Business District
Booked for 5 nights for some overseas friends and we were treated like criminals before the guests have even arrived. Jennifer and Lynn were both rude and need to go on a customer service training program. We had fully paid for 5 nights and have cancelled the booking as they were aggressively rude regarding to a booking that we made on behalf of others plus the fact that we were requesting a late check in. They do not know who we are and the first assumption is that we are going to create an issue because they had an incident one week ago, so their logic is to treat all customers poorly as a result. We cancelled this booking which means as a result of their rude and very disappointing behaviour they lost five nights income for some innocent apartment owner for no real reason at all except their behaviour. As a manager you would think Lyn would apologise for the issue and try and resolve it but instead she took the same tone and reiterated that they need to protect the apartments.... not sure from what... business?! As they had our credit card, license and all id. Never been treated so poorly. The only good part was booking.com who we booked through was apologetic and helpful and understood what customer service means.

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