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5 star

W Melbourne
4.2/598 Reviews

W Melbourne

Melbourne Central Business District Melbourne|0.58km from The Nova
Stayed in Fabulous room for 5 nights. Room was spacious and clean, but disappointedly without a view as our room was directly facing the service apartment Oaks Melbourne on Market. Bathroom was big too and a nice pleasure to have a bidet toilet. However, the basin was too shallow and it was difficult not to wet the vanity top after each washing of hands or brushing of teeth. Toiletries came in very small bottles, unlike the jumbo sized bottles that we had enjoyed at our previous hotel in Hobart. Bathtub was a bit narrow for a plus-size person to have a good soak. Great location with tram stops nearby and many eateries around the hotel. Pool is opened 24 hours, great for a relaxing dip or swim after a long day of activities. Service provided by front office and breakfast at restaurant Lollo was generally good and prompt. The only gripe of our stay at W Melbourne would probably be the inconsistent service provided by the housekeeping team. The team seemed to just clean and make up the room but didn’t have the initiative to replenish any empty toiletries bottle. Often we had to call the service line and asked for replenishment. There was once before leaving our room for our day tour, we had explicitly checked that we had switched off the privacy button. However we received en email from the hotel at about 4.30p.m informing that the housekeeping team couldn’t clean our room because the privacy light was switched on. How could that possibly happen when we had already made multiple checks making sure that the privacy light was really turned off?! Then on the next day, we came back to our room after shopping at about 4p.m, thinking to put our purchases in the room and rest a bit before heading out again. However to our rude shock, our room wasn’t tidied up at all. Overall, it was still a good stay due to its convenient location though the housekeeping team still has room for improvement.

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Business travel

InterContinental Hotels Melbourne, an IHG Hotel
4.2/5131 Reviews

InterContinental Hotels Melbourne, an IHG Hotel

Melbourne Central Business District Melbourne|0.7km from The Nova
Stayed here as a Diamond Ambassador in an iconic suite - Check in experience was great, warm welcome, benefits acknowledged and welcome drink provided. Amazing room, ridiculous amount of space, comfortable bed, great little office/working area. Unfortunately, the general level of service/care factor is lacking especially when staying in a room costing over 1k a night! One of my complimentary water bottles was open/used and about half empty, yuck. Later that day I wanted to use my $25 credit on the minibar 200ml bottle of gin (which is listed as inclusive of 4 mixers). Gin was missing from the mini bar I couldn't find it. Called down to reception to ask if it was by request, they assured me it should be there and would send someone up. Waited 2 hours and no one came which frustrated me as I was waiting so called down again and was assured someone was on the way. Someone did arrive with a huge bag full of everything except the gin. When questioned didn't seem to know what I was talking about, I had to point to it on the minibar menu and was met with a very confused expression, he left. Then about 30 minutes later a different person arrives with the gin bottle, success. However upon checkout there were a bunch of mini bar items charged which I hadn't consumed, and in fact were not even missing. I hate having to have that conversation but after only 3 words they were ”happy to remove them” which makes me think this isn't an uncommon occurrence. I later noticed that the mixers were charged as well where as they should have been included with the gin purchase cost, but I couldn't be bothered wasting my time to try and sort it out. Club lounge service was attentive but did fill up and get quite busy in the evenings however my drink was always topped up and the staff there were friendly and engaging. Temperature control seems non-existent in the room and I'm convinced it makes no difference what you set it to. I had my do not disturb on until mid morning, so as I was leaving for the day dropped by reception and said I may have missed housekeeping and could they have someone make up the room. Arrived back a few hours later and it hadn't been done. All up a real mixed bag here, but can't help feel my simple requests were a bother and inconvenience.

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Breakfast

Quality Apartments Melbourne Central
3.9/576 Reviews

Quality Apartments Melbourne Central

Melbourne Central Business District Melbourne|0.06km from The Nova
We booked a loft room and had been eyeing off this hotel for over a year as one we would like to try. Unfortunately upon checking in the room was not at all what was advertised. The loft rooms look as if the living and bedroom space were all in one however the bed is upstairs in an open style loft. This would have been great for us because I could have relaxed on the bed (5mo pregnant!) whilst my husband watched tv and we could still talk etc. upon check in, we were allocated a room (510) which were 2 completely seperate floors with small awkward stairs between the two. This difference completely changes the dynamic of the space. Additionally - the loft rooms look bright with natural light, the room we had was extremely dark and looked out into a wall. I wonder if this was even a loft room because there wasn’t really anything similar about the spaces. A loft and a seperate floor are not the same thing? Unfortunately the hotel was fully booked so we could not be moved - and after finding make up stains on the unused (by us) hand towel, the bath being small and grotty, The couch being so sunken your legs hit the actual structural part of the couch making it too uncomfortable to sit on, and the whole place having a dark/dirty feel to it, we requested that we be able to cancel the booking with no penalty. At first we were told we could leave but wouldn’t be refunded, luckily we pointed out we hadn’t paid! Then it was said that’s fine, in that case we will keep your $100 deposit, luckily, no one had ever taken that from us either - so we were allowed to leave without charge. All in all - I would like to thank the staff. the gentleman we dealt with was only in his 2nd week and he was SO helpful and I really do appreciate the service he provided. We would have loved to stay, but at 5 months pregnant planning to spend the night in the room while my husband attends a show - I just did not feel at all like I would enjoy the time in the room. Had we both been going out, I would have been less bothered - but we shouldn’t have to feel like not spending time in the hotel is the only thing that makes it okay! We are now sitting in a hotel 500 metres away, same price, considerably cleaner and much more comfortable!! Will definitely remember to check trip advisor before booking next time because I can see similar reviews. Again, thank you to the staff we spoke to - they were a great reflection on the mantra brand which I have stayed at many times across many different locations and normally love and enjoy :)

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Top rated hotels in Melbourne

Searching for hotels near The Nova? Compare room rates and reviews to find your ideal stay.
YTI Garden Hotel
4/5129 Reviews
Melbourne Central Business District
This hotel is in a great location in Little Bourke St, an 800 metre straight line from Southern Cross or an even shorter walk straight to Flinders St. Don't be put off by the cheap look, the worn carpet, old paint and narrow corridors, the room was clean, secure and quiet, the heating (A/C) worked, there was hot water and good water pressure and the beds were comfortable. For a cheap few days, there was really little more you could ask for - very close to everything you want to see in the heart of Melbourne and easy to get to and the desk staff were attentive and polite. Basically the definition of not judging a book by its cover, this is the perfect little place to stay on a budget.
Mantra on Little Bourke Melbourne
4.3/5104 Reviews
Melbourne Central Business District
We stay at mantra hotels all the time as they are usually reasonably priced and good value. This time they did not disappoint! The location is great, lots of alleyways nearby with bars/restaurants. Parking not too far away. We booked at Wilson's online and got a deal. The restaurant was only open for breakfast but that's ok when you have a kitchen! The rooms are very spacious! Especially for the city. You get bath robes which were a great addition. My only complaint was the towels. They were tiny and very worn. Improve this and I'd rate our stay 5/5!!
Quality Apartments Melbourne Central
3.9/576 Reviews
Melbourne Central Business District
We booked a loft room and had been eyeing off this hotel for over a year as one we would like to try. Unfortunately upon checking in the room was not at all what was advertised. The loft rooms look as if the living and bedroom space were all in one however the bed is upstairs in an open style loft. This would have been great for us because I could have relaxed on the bed (5mo pregnant!) whilst my husband watched tv and we could still talk etc. upon check in, we were allocated a room (510) which were 2 completely seperate floors with small awkward stairs between the two. This difference completely changes the dynamic of the space. Additionally - the loft rooms look bright with natural light, the room we had was extremely dark and looked out into a wall. I wonder if this was even a loft room because there wasn’t really anything similar about the spaces. A loft and a seperate floor are not the same thing? Unfortunately the hotel was fully booked so we could not be moved - and after finding make up stains on the unused (by us) hand towel, the bath being small and grotty, The couch being so sunken your legs hit the actual structural part of the couch making it too uncomfortable to sit on, and the whole place having a dark/dirty feel to it, we requested that we be able to cancel the booking with no penalty. At first we were told we could leave but wouldn’t be refunded, luckily we pointed out we hadn’t paid! Then it was said that’s fine, in that case we will keep your $100 deposit, luckily, no one had ever taken that from us either - so we were allowed to leave without charge. All in all - I would like to thank the staff. the gentleman we dealt with was only in his 2nd week and he was SO helpful and I really do appreciate the service he provided. We would have loved to stay, but at 5 months pregnant planning to spend the night in the room while my husband attends a show - I just did not feel at all like I would enjoy the time in the room. Had we both been going out, I would have been less bothered - but we shouldn’t have to feel like not spending time in the hotel is the only thing that makes it okay! We are now sitting in a hotel 500 metres away, same price, considerably cleaner and much more comfortable!! Will definitely remember to check trip advisor before booking next time because I can see similar reviews. Again, thank you to the staff we spoke to - they were a great reflection on the mantra brand which I have stayed at many times across many different locations and normally love and enjoy :)
Brady Apartment Hotel Hardware Lane
4.5/5124 Reviews
Melbourne Central Business District
I stay in hotels A LOT! But except for one other occasion, I've never bothered to leave reviews. But this place is one of the more questionable hotels I've stayed at for several reasons. The hotel: - they charged my credit card the full fee a day BEFORE I checked in. They have a 24 hr cancellation period with minimal one night charge yet they still took it upon themselves to charge me before I actually checked in - very unethical - they want a photo of government issued ID. Weird, with all the crazy data breaches occurring, it's recommended private entities DO NOT store this unnecessary data, yet they still expected a copy. I didn't provide it, just let them sight it upon check in - the pics used to promote the apartments are stretched out and misleading. The actual apartment is small, very small if you consider the costs incurred - photos online make it look like there is a bathtub, (and when I called the hotel to check, the person I spoke to told me there was a bathtub) but there actually isn't any which is VERY inconvenient when travelling with a companion who can only use a tub (for accessibility reasons) - they don't do housekeeping every day. You can ask for fresh towels but goodluck getting a vacuum or dirty bin emptied. The actual apartment - there is no ducted air conditioning. On a hot day (was 35° when I checked in) I needed to blast the AC at 18° (we froze in the living area) just so cool air can seep into the bedroom and cool it down so we can sleep - the actual apartment was very dirty. Tiles had previous occupants hair on the floor, carpet is stained in multiple locations, glass doors and outside balcony railing dirty with hand prints and smudges - minimal crockery and cutlery provided. Only one drinking glass provided - no tea towel provided - phone in room not set up. Had to call reception from my mobile to report issues - oddly there are very few electrical ports in the living area. Difficult to charge devices - there is no shelving in the wardrobe, and it's difficult to tidy anything up or pack things away. Only one storage shelf and you need a ladder to access it - the railing for the wardrobe is so high, one needs to be over 7 foot to use it - to access the bathroom, one needs to go through the bedroom so it's really hard to have one person stay up while another sleeps - the bathroom doesn't have a drain so any access water needs to be mopped with the towels to avoid a slip hazard (problematic as they only give you 2 towels and don't do daily room service) - there are NO clothes hooks in the bathroom The positives: Overall the staff were pleasant and friendly. Every staff member I spoke to in person was hospitable, helpful and very kind. The blockout blinds were good and the sound proofing was great. They also accommodated late check out. I felt very disappointed as I travel to Melbourne monthly and was very disappointed to pay premium costs for accommodation but get what I consider inadequate facilities. I'd only recommend s
Voco Melbourne Central, an IHG Hotel
4.5/5200 Reviews
Melbourne Central Business District
This is a nice modern hotel. It can be difficult for a taxi driver to find but the is a sign on Lonsdale St. Get out of the taxi/Uber and walk up Timothy lane and go to the 6 floor for reception. Reception were very good and I had a small but fully equiped standard room on the 19th floor with a good view. The room have a variety of pillows a comfortable bed and I had a good nights sleep. The room was very quiet. Breakfast is on the 7th floor and was standard with a cook to cook omelet’s or your style of eggs. The staff were very pleasant providing you with a nice coffee or tea. Across the road is many restaurants in Hardware lane. The hotel’s restaurant was also good and I had a nice meal. Checkout was easy. I did not use the car park so no details. The hotel is close to Transport trams, buses and Melbourne central station for the Metro. A nice hotel in the mid price range
Causeway Inn on the Mall
3.5/51 Reviews
Melbourne Central Business District
The transportation is very convenient. The place to live is exactly the center of the city center. It is very convenient to go to all places. The large shopping mall is located at the corner of the hotel, which is the free tram. It is less than ten minutes walking distance from Chinatown. , The only bad place, the hotel entrance is in Hengjie, it is difficult to find the first time you stay.

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