Global Luxury Suites in Menlo Park

I spent a few days at Global Luxury Suites in Menlo Park during my business trip. This apartment complex is located in a nice neighborhood and only a few minutes' drive away from Downtown Redwood City. Also, it is conveniently just a ten-minute drive from downtown Palo Alto. The apartment itself was clean and secure, with modern appliances and ample parking available. The amenities, such as the nice fitness center and gym, were also well-maintained. The management was very responsive to any questions or requests that I had. I highly recommend this place to anyone visiting Menlo Park and the surrounding areas.

Overall this process and property is great. They had all the little things that you need, dishwasher soap, laundry soap, TP. Everything was clean and nice, and there were laminated info cards that were very useful. One big downside, though, was that the bathroom had ants. They showed up occasionally to hunt through the garbage or to the shower/bath if there was water. I tried to keep things clean so they didn't start moving to other areas, which they did occasionally go looking elsewhere but the infestation was kept to the bathroom. Everything else was nice and as described, and the process was thorough and informative, so I'm giving it a high rating, but I really hope they deal with the ants because that did make the stay rather icky at times.

I booked a room online and then realized the rest of my team was staying somewhere else on our business trip. I called the hotel 10 minutes after booking and was told there was no refund possible because my check in date was in 13 days and there is no refund possible within 14 days of arrival. The customer support staff as well as the management were completely inflexible, even though I had just booked online less than an hour of speaking to them. This is beyond unacceptable from a customer experience point of view. Do not give these clowns your business

I stayed at a one bedroom apartment for 3 weeks in February for a business trip. Overall, I had a good experience and so let me summarise the pros and cons: PROs - You have got all the comforts of being in an apartment, kitchen, appliances, TVs, bedroom, living room at a decent price considering the location - The amenities are nice. Nice resident room and a decent size gym open 24/7 which is the main reason why I booked this apartment. CONs - Location is remote and detached from anything. You will need a car to move anywhere - Paper-thin walls. At night, I would constantly hear someone working with Asia on Zoom calls non-stop (from midnight until 3/4am). It was like having them in my room - Some of the shared room, like the gaming room, are completely left unrepaired and kind of broken. Majority of games didnt work or half working. - Kitchen cutlery could be much better. Had to ask for frying pan and few other stuff since I had the bare minimum and couldnt really cook All in all, I am happy and I would go again just because it has one of the best gyms I could find in the area which is open 24/7.