The check in process was ok, although I believe the young lady who assisted me was fairly new to the job so the other gentleman working helped to answer a lot of my questions. They were busy since this was during spring break in the Chicagoland area, Spring Training was occurring and they are located right next to Sloan Park which would logically add to their occupancy. The standard check in time per their website is 4pm. I arrived very early, like 1030am, so I understood that my room was not yet ready since check out wasn’t until 12n. I was notified about 2pm that my room was ready and I was pleased it was ready a bit early until I walked in and took a look around. Sadly it was still dirty. The trash has been emptied and the bedding and towels appeared clean, but my remote control looked like someone blew their nose on it, the room was incredibly dusty, and their was a hairball in the shower. I pointed the remote and the dust out to the housekeeping staff. The supervisor was very apologetic about the condition of the remote control and even provided $40 in vouchers for Stats Grill when she returned with a new remote, but the room was still VERY dusty. Rather than add another “complaint” about the room to their list I decided to just use a wash rag to dust figuring the dusty wash rag would be seen when they came in to clean the room the following day, and dust isn’t nearly as gross as dried snot on a remote. The following morning I left the dusty wash rag on the table along with an empty tissue box I wanted to be sure was replaced with a full one and headed off to the Grand Canyon. When I returned 10 hours later and the room hasn’t been touched. On my way out to dinner I stopped at the front desk and asked what the cleaning schedule was for the rooms, only to find out they don’t enter guest rooms during their stay unless asked to do so. I found this odd considering the Las Vegas situation changed most hotel policies to require, at a minimum, daily inspections, even if it’s just a quick look in the room for safety, and this hotel is right next to Sloan Park which is a particularly high crowd location for about 2 months a year. Aside from finding it odd they didn’t do daily room checks I didn’t think anything more of it though since I travel so often and don’t necessarily need my room attended to daily. I asked them to drop off a box of tissues in my room, which they did, and I headed off to dinner and to watch a friend’s game. I had no other issues with the room the remaining 3 days of my stay…or so I thought. Thursday March 31st at around noon, I stopped at the front desk and asked about how they handle the check out process. They explained the process and that there was no need to do anything with them so I thanked them and made my way to the airport to return my rental car and head home. When I woke up the morning of Friday April 1st I found that I had been charged $250 for “guest damage” and that “damage” was for SMOKING in the room. Here’s
Very Good
102 Reviews