Popular Four Points Hotels in Mexico City

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Four Points by Sheraton Mexico City, Colonia Roma

Four Points by Sheraton Mexico City, Colonia Roma

4.3/525 Reviews
Roma
We arrived late in the evening and we had trouble with getting air in our room. We asked them to send someone to fix it while we were at dinner. When we returned to our room, the room was still very hot and the with no air. I was also 6 months pregnant and extremely uncomfortable from the lack of air in the room. My husband was also extremely uncomfortable. In the morning, we asked for the manager, but he did not arrive until later that day. I said I would wait for him. They offered to provide us with a courtesy breakfast which we did not want because we are not breakfast people and we usually eat at the airport. We took the breakfast anyways, in hopes to wait for the manager to call the hotel before our driver arrived. Later in the day, when I reached the manager (Juan Carlos) by phone before our flight, he explained he could not provide us with a discounted rate because we already took the breakfast offer. I explained to him that we would not have taken the breakfast would we have known that it would have been at the cost of the discounted rate. Absolutely ridiculous! I informed him over the phone that I will be writing this review in Tripadvisor, he didn't seem to mind. Do not stay here. Customer service is terrible.

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