Residence l´ Heritage Royal Colonial by BlueBay Reviews

It's just average, personal objective evaluation: 1. This room has no air conditioning, don't come when the weather is hot. 2. The window of this room is an inner window, facing the living room of the apartment. The customer service chatting, eating breakfast, and going in and out in the hall can be heard clearly, and the soundproofing is not very good. 3. The room is relatively old and the hygiene is very average, just like the domestic hotel level. Environment: However, at this price and location, this is it. The room has an induction cooker and a microwave tableware, so you can cook something yourself, but there is no kettle. It is close to Polanco, so I probably won't stay here next time.

房間很大很寬敞，前台服務到位效率高，酒店位置比較好，周邊啥都有，很方便，來到墨西哥就住在這個區域也是比較安全的，總之nice

ENAMORADAS DE COMO NOS ATIENDEN

Hola!, buenas noches! hello to everybody, my name is Sophie and I’m from Moscow ! We’re in Mexico City for vocations and we’ve chosen the Royal Colonial Suites for our family accommodation in Polanco and we’re absolutely happy with the apartments and the place ! First of all, I’d like to mention an exceptional location and interiors of the hotel! We’ve been living in a very Green and quiet area, just 1 minute from the Park of America , it’s charming and nice ! The personnel is very friendly and helpful : many thanks to Chief, Senora Huana ! She serves breakfasts every morning : variety of fresh juices , yogurts , omelettes ( you can ask her to cook for you just fried eggs instead of omelette , for instance), tortilla , sandwiches , sweet bread as well. Coffee is very tasty here. In the afternoon they offer some snacks: apples with yogurt, nuts , sandwiches . Senores Ricardo and Mario - the hotel securities - are always ready to answer your questions and predict every your needs. The’re always were attentive to everything around , even in such quiet and safe place . Senorita Montserrat at the Reception Desk is very friendly and helpful . We’re really enjoying our staying here , in this beautiful district of Mexico City ! Polanco Is very Green, quiet and beautiful ! El Cathedral in the Park of America is amazing! And it takes you just 5 minutes to get the place from the hotel ! Muchas Gracias a todos ustedes para sis amabiludad and hospitalidad! We have a strong feeling that the hotel’s staff has been operating as a big and lovely family . Accordingly , while being here, you feel that it’s a home away of your home !

We had a reservation to a different hotel (same hotel chain) and when we got there they told us that the hotel is full and they got us a different hotel - great Royal Colonial! So, I can resume it one word - cold as hell! There is no heating and if you ask the reception for a radiator they just tell you there is none. You need at a least a sweater in the room and a jacket if you want have the poor breakfast in the lobby! No kidding! Luckily it was a two-night stay otherwise we would have left immediately. Positive: great location, nice staff but untolerable to bear cold in a hotel room. Just avoid it, at least in winter!