Hotels Near Plaza Uruguay in Mexico City

It's so exquisite and hygienic, and the service attitude is very good. I have recommended it to my friends.

Nice and comfortable hotel... Good service from all the staff... No luxury in the rooms, but all clean with nice bed and AC... Basic continental breakfast buffet (with delicious fruit) ... Well respected COVID safety precautions all around the hotel... Convenient location in the heart of Zona Rosa, few steps from a main metro/metrobus station, near by Reforma, Condesa, etc.

Everything is fine, except for some minor misunderstandings on the part of the management. I originally reserved a single bed, but when I arrived I wanted to change to a private room, so I needed to pay extra. A room is 100 yuan more per night than the price reserved on the Trip platform. This price is a bit expensive, but it is shared. The bathroom and the room are not too big. On the first night, after the room was air-conditioned, there was a smell from the toilet. There was some argument when I asked to change rooms. The girl with glasses kept saying that there was no room to change, and her attitude was not positive! Later that night I really couldn't stand the smell, so I asked to change rooms again. Fortunately, I changed the waiter, and he easily said that he had a room to change. Finally, the environment is very good. There are different free programs every day. You can also meet people from different countries. I really like the atmosphere here!

We stayed at this hotel and it was our first time in Mexico City. It felt safe and secure since guests need to use their key to be allowed into the lobby. It’s conveniently located to most of the places we wanted to visit. At night time, it’s quiet, at least, we didn’t hear noise in our room. The breakfast was really good as well. The staff are all very friendly and greet everyone. There’s a cafe and seafood restaurant attached to the hotel. The bathrooms do not have a lot of space, almost like closet size. For the price and the location where it’s situated, it was worth the price and definitely will stay again.

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. That being said, I would like to offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal “closet” for storing one suitcase - the other person must put their suitcase on the floor . One must live out of their suitcase during the entire stay, which is very annoying. This can easily be remedied by having more hangers (10 instead of 5?) in the closet, and having one or two folding luggage racks available. Also, another side table is needed beside the bed, since there’s only one. The person sleeping on the left side of the bed must put their water, glasses, phone, etc. on the floor, since there’s no side table, or place their items far away on the desk. Also, the thick towels keep falling off the three very lame wooden towel “knobs”. These knobs need to be replaced or extended outward in order to be able to hold a load. I would hang up my wet towel and it would immediately fall onto the floor. We fought with this the entire week. The hotel would save a lot of money by not having to wash towels every day that have fallen onto the floor. Additionally, perhaps for an upcharge, a small refrigerator could be placed in the room. These minor issues did not affect our overall satisfaction of this hotel.

Not the perfect scenario but my flight landed into Mexico City at 1.20 am. I arrived at my original hotel that was having technical issues their PMS system was down so they could not check people in or out. They recommended this hotel for being safe and nice rooms. I arrived at the hotel and the doorman/bellman was perfect. But upon trying to check in the night auditor Juan would not allow me to check-in for a reservation I just made online 5 minutes before I approached the front desk so I could check-in. He advised to come back at 3pm. There was no solution provided to offer to check me in a day early. No offer of checking in early is an additional fee. No option of lets change your reservation the third party. He was kind of rude about it. I also had to ask for my passport back once he refused check-in. Service is obviously questionable in the overnight staff. Juan did not apologize or offer to call a taxi after he refused service. I will never recommend this hotel to anyone that is paying for their room. And then did not offer a refund or any compensation.

Excelente servicio por parte de todo el Staff del hotel, la recepcionista muy atenta y en todo momento dando los detalles sobre nuestro alojamiento, el desayuno incluido muy rico y sobre todo el trato del Sr. Armando que fue excelente en todo momento, muy amable, atento y servicial, gracias a personas cómo él, hacen la estancia muy amena, recomiendo muchísimo Hotel City Express La Villa!

The bell boy service is really embarazing, they want to help and touch the luggage 5 Meters before your final destination. Nevertheless in the critical points, is not possible to find one of them. They are every time in other places or occupied talking with other bell boys.

The environment is very good, recommended, the price is right, hygiene: very clean and hygienic. Facilities: Facilities are okay. Environment: The environment is very good, spacious and bright. Service: The service is very good and polite.