Guest User
November 30, 2021
Well let’s start, walked to our room and found that it was not the room we booked as we asked for the 4 poster bed and our room was a standard room there was 2 polar bears in the corner of the room and 2 penguins in the bathroom it was that cold, this was at 4.00 pm I spoke to the manager , I was told that the boilers had tripped out even though there was some heat coming from the radiators but as the windows were old and the secondary glazing was letting the cold air in the heat from the rads was not enough to heat the room, I did explain that this was meant to be a romantic weekend and the manager offered us some cheap champagne, at 7.00pm the staff finally bought up a heater by then my wife was frozen and the polar bears had started throwing snow balls at the penguins, we went out and returned at 10.0 pm and finally the room had warmed up, my wife then spent the night lying in bed not sleeping due to the old windows rattling all night, in the morning we were treated to a continental breakfast even though it was meant to be a full English and was told we would get a refund for the breakfast (£20), so when we checked out thinking due to what had happened the manager would knock off something for the room but when I spoke to him I was told there was nothing he was going to do nothing at all and that was it, I have never had someone speak to me like that he was rude and obnoxious, and I must say the staff was helpful but hands were tied due to the management and the room was dirty (see photo)