Residence Inn Milwaukee North/Glendale

The staff was very friendly and the breakfast was great with lots of healthy options. My family liked the room setup, but the pool didn't seem to have a heater and the fitness center lock didn't seem to work. Also, there were sets of weights missing.

My recent stay at the Marriott Residence Inn was unfortunately far from satisfactory. Several areas of the property were not well-maintained, and my concerns were largely overlooked. First, the state of the pool was appalling. The water was a murky, dark gray color, making it impossible to see beyond a few steps into the pool. This was not just a cosmetic issue; it posed a serious health risk. I raised my concerns with the front desk, who acknowledged the issue but disappointingly took no action to close the pool or address the water quality. To my disbelief, I saw guests swimming in it the next morning. It's deeply concerning that such a blatant disregard for hygiene and guest safety was allowed to continue. Additionally, the cleanliness of the room bathroom left much to be desired. The bathroom had noticeable black mold growing in the shower and along the tiles. It was evident that thorough cleaning and maintenance were lacking in this area. Furthermore, the amenities fell short of expectations. We booked a room with a sofa sleeper for my children, but there were not enough pillows and blankets provided. After requesting additional bedding from the front desk, we were met with uncertainty and eventually received them, albeit with a pillow missing its case. Moreover, the sofa sleeper mattress was uncomfortable, with springs poking through, making it impossible for my kids to get a decent night's sleep. Overall, this stay was incredibly disappointing. My children were looking forward to using the pool, which unfortunately was not an option due to its unsanitary and unsafe conditions. Despite reaching out to Marriott Corporate for assistance, the local management failed to follow up as promised. To add to the frustration, the compensation offered was only partial (I paid with points, and they only reimbursed me half) which reflects poorly on Marriott's commitment to quality and customer support. I regret to say that I cannot recommend this Marriott Residence Inn based on my experience. The issues with cleanliness, maintenance, and customer service are significant and need immediate attention. As a loyal Marriott member, I hope that these concerns are addressed promptly to restore trust and uphold the standards expected of the Marriott brand.

Great access to area. Located on Freeway. Nice front desk people. Location could use a strong maintenance crew and upgraded Materials for repairing things. Most carpets need to be replaced. Floors are sticky. AC is not optimal. Parking is easy and many easy in/out access points.

One of the worst hotels I stayed at this year. They had no water anywhere in the hotel. When you come in late a bottled water is nice. None in the fridges and she didn’t know when it would be in. No cream for coffee in room. Asked front desk and she said she didn’t know what I meant by cream in coffee. Plus side large room but very dated and old.

Heater vents were very dirty. The carpeting was frayed and worn. On day two AM we requested room servicing and were told we'd get new towels and the bed would be made. It didn't happen. On day three PM we requested new towels which arrived but were slightly damp.

I was very impressed with the hotel. All of the staff were very friendly. The room was very nice and clean. It was probably the quietest hotel I’ve ever stayed at in Milwaukee. Breakfast was very good.

They overbooked and downgraded our room for the first night. They changed our itinerary and charged us more than what we supposed to pay. They said they will refund us but I still haven’t gotten the refund yet.

Wonderful as usual!

Property was clean but maintenance service was not available at 7:30pm