Guest User
September 13, 2024
This hotel has the most above and beyond and memorable customer service ever. I stay at the Pfister often for work, have dinner at the bar with Alyson and this time I had no charger for my laptop. Charleston the tall security guard with braids went so far beyond the call of duty. He combed through all of the possible resources the hotel had to provide me so I could finish my work and meet my deadlines that night. He came back after searching for 40 minutes, sweating, with a charger that actually worked. Game changer and life saver! He is amazing. He was so humble and acted as if that was just expected but believe me I know it’s not - he went so far beyond for me. Also, I have stayed at Pfister for 4 years, and Alyson at the bar is my go to person. She listens to my day, never makes me feel like I am asking too much and is ready with a pick me up to be the aid to whatever kind of day I have had. I love the Pfister.❤️