Guest User
June 9, 2023
It was the first time I encountered such a bad hotel when traveling in the United States: A group of us checked in at around 11:00 in the evening. When we stepped into the hotel, we felt that the facilities were old and the air in the room was not good. It was different from the days inn hotels we had stayed in before; After taking the baby into the room, I took a shower and found that the sprayer was broken and could only produce water intermittently. I thought it was too late so I didn't ask the front desk to take a shower first; then I found that the hair dryer in the room was broken! ! It was past 12 o'clock in the middle of the night, and my baby and we both had to go to bed and needed to blow dry our hair. I called the front desk and politely asked for a handheld hair dryer for us to use first. The front desk (Indian front desk) said yes and he confirmed it. Then we waited in the room for about ten minutes and still didn't come. I called again and the front desk said sorry, no! I said the hair dryer in your room is broken and my child needs help to find a way to sleep. He said bluntly that there is no way. I am the only one without a hair dryer today. I said I would come down to the front desk to negotiate in person. I ran downstairs and went to the front desk. The Indian front desk was very rude and had a strong attitude. I originally negotiated with him politely, but no matter how we negotiated, it was very direct. There was no way. There was no hair dryer and the attitude was very bad. I said you guys It was too late to check in, as if we disturbed his sleep! This is outrageous. I said okay. If there is no handheld spare hair dryer, please change me to a room with a hair dryer. - Our rooms are all full and there is no room. - Then we can't sleep in the middle of the night. This is a hotel. You need help solving equipment problems. Then the Indian front desk said: You can go to other hotels. I said that the hotel fee will be refunded to us and we can switch to another hotel; - No, the money cannot be refunded; you can find the booking company yourself. After traveling so many times in the United States, this is the first time I encountered such an unreasonable and poor hotel. While we were negotiating, a guest from behind came in line and kept listening to our argument. When I talked about this, I stepped aside to find Ctrip, and I heard that the guest behind me was here to book a room! ! ! Then the Indian front desk said that there were still rooms and it cost XX dollars. I was very angry at the time. I went back to the front desk and asked you, did you just say that there were no other rooms for us? Why are there still rooms available? ?那個詢問的客人這會估計也明白這個酒店有問題,然後趕緊說我考慮一下就走掉了;這個時候這個印度前台才不情願的帶我們去看另一個房間,給我們換了一個新房間用到了hair dryer. It was a very, very outrageous experience, with very unprofessional hotel services and hotel facilities. I hope friends who book later can avoid this. There are many other brand chain stores near this hotel, so you can consider other hotels.
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