To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities4.0
Service4.0
Cleanliness4.0
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All reviews(14)
Positive reviews(10)
Reviews with photos/video(1)
Negative reviews(2)
Gigi BB
Comfort Room
Stayed in Nov 2023
Couples
93 review
4.7/5
Amazing
Posted on Nov 7, 2023
Nice place to stay! Nice room, nice TV just here for a night my train got canceled ! McDonald’s nearby
Panozzo
Comfort Room
Stayed in May 2023
Business travelers
34 review
5.0/5
Outstanding
Posted on May 4, 2023
Really good green locations in superb building, state of the art cosine with all type of amenities, superb bar with many kinds of liquors best beer and several types of gin. Really good beds with new pillows design. Best place to be in Westfalen
Huiqulejushuo
Comfort Room
Stayed in Jun 2024
Business travelers
39 review
4.5/5
Great
Posted on Jun 7, 2024
The first floor is being renovated and the front desk space is extremely small.
The room can only be said to be quite satisfactory, like a budget hotel.
Service war sehr gut, Zimmer gut ausgestattet mit TV etc. Frühstück war reichlich und gut
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Guest User
Stayed in Sep 2023
Couples
4.0/5
Very Good
Posted on Sep 11, 2023
We stayed here on our first night in Germany from the U.S. The front desk clerk was very nice and gave us complimentary bottles of sparkling water. Our room was clean with a large bathroom and wonderfully comfy beds. The next morning the free breakfast included was the best ever…nothing like the hotel chain breakfasts in the U.S.
UdoDemandt
Stayed in Aug 2023
Solo travelers
1.0/5
Posted on Aug 30, 2023
Because of train delays I had to find a hotel in the middle of the night. Crown Select was the third one that I contacted by phone, they asked me to bring 100 euros of cash as a deposit. I explained that I didn't carry that amount of cash with me and that I could pay the hotel bill in advance (by bank-card) but they insisted (policy of that hotel). With a taxi driver i had to find an available ATM / cash machine, which generated a much bigger taxi bill (many cash machines weren't available in Mönchen-Gladbach after 22 o'clock). In my opinion this policy is un-human, un-necessary (people leave their passport not for no reason!!!). un-inviting (especially when in an unpleasant situation at midnight as I was in). THIS SHOULD BE FORBIDDEN. Pity for the hotel - anything else was good - one could skip the over-priced breakfast for 19 euros though.
Response from Property: Dear Udo, Thank you for taking the time to leave a review. We are very sorry that you were not satisfied with the deposit payment. Paying a deposit is a common practice of many hotel chains especially for guests who come to the hotel at night without a reservation. If the deposit cannot be paid in cash, it is also possible to temporarily block a certain amount on the credit card but unfortunately not on a bank-card. Of course, you will get your deposit back if everything is in order in the room and no other paid services have been used in the hotel. It is a pity that you found this common practice inhumane because this was never our intention that you feel bad. Please do not hesitate to contact us if you have any further questions. With kind regards Your Select Hotel Crown Mönchengladbach team
Guest User
Stayed in Nov 2022
Business travelers
3.0/5
Posted on Nov 16, 2022
Location very good! Rooms comfortable but needed a kettle for tea and coffee or even a bottle of water! Breakfast okay but nothing special! Hotel also quite noisy! Small bar on ground floor could do with small snacks! Reception very efficient and friendly
Response from Property: Dear 123spurs, Thanks for rating us. We are pleased that you liked the location of our hotel and you were satisfied with our reception staff as well. Your suggestions for improvement will be forwarded internally. Hopefully we will have the chance to welcome you back at our hotel. With kind regards Your Select Hotel Crown Mönchengladbach team
matteom128
Stayed in Sep 2023
Solo travelers
4.0/5
Very Good
Posted on Sep 27, 2023
L’hotel è stato rinnovato in tutto ma resta qualche dettaglio old style, come le porte e la mancanza di una presa di corrente sul comodino, ormai fondamentale. Ho trovato molto smart l’iniziativa: se ci fai risparmiare di rifare la camera e cambiare asciugamani ti offriamo un drink!
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Response from Property: Dear matteom128, We appreciate you taking the time to leave a review and such a good one at that. It would be our pleasure to welcome you back one day. With kind regards Your Select Hotel Crown Mönchengladbach team
Guest User
Stayed in Jan 2023
Business travelers
4.0/5
Very Good
Posted on Jan 25, 2023
Aus der Not geboren habe ich über ein Portal das Hotel gebucht. Sehr freundlicher Empfang zu später Stunde. Das Zimmer als Einzelzimmer gebucht aber groß genug, um noch etwas am Schreibtisch zu erledigen. Positive Überraschung: Einzelbett ca. 140 x 200 für die Zimmerkategorie ungewöhnlich. Alles in allem völlig ausreichend und bezahlbar.
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Guest User
Stayed in Nov 2022
Business travelers
2.0/5
Posted on Nov 23, 2022
Das Haus ist Indie Jahre gekommen, das ist überall sichtbar. Es wirkt auch leicht schmuddelig. Ich habe 139.- Euro für ein Einzelzimmer bezahlt, es stimmt das Preis - Leistungsverhältnis nicht. Ärgerlich war auch, dass nachdem Garage und Parkplatz voll waren, Ich 300m, bei Regen zum Hotel laufen musste, das gleich am Morgen mit Gepäck.