Reflections Moonee Beach - Holiday Park

Great property, great park, very welcoming to dogs. Will come back.

Awesome spot right next to the water! Happy with our stay! Would go back!

The property was very tranquil with a lovely beach views

We choose to stay at Reflections Moonee Beach Caravan Park for our family holidays as all our needs are accommodated in the clean fully equipped pet friendly cabins all we have to bring is our food. Moonee Creek is at our doorstep and wonderful to wade in and walk our dogs. Moonee Beach Shopping Centre and Coffs Harbour are only minutes away. Excellent location and facilities for fishing. Staff are friendly and very accommodating. We will definitely stay again!

Amazing accommodation at a beautiful location!

This is a fantastic caravan park in a beautiful location. It’s got everything you want, lovely staff, great views, terrific shopping centre just up the road and a great pub next to the shopping centre. The sites are a good size, the facilities are spotless and the camp kitchen is a ripper (views of the water, tea towels and detergent supplied). Brett one of the staff is always friendly and cooks a great sausage, at the sausage sizzle put on by the park. Nothing to fault here. Well done Moonee Beach!

Unfortunately, I am obliged to share the very unpleasant experience we had today at Moonee Beach Reflections. Around 0900 the morning of checkout day, I approached the front desk and asked the staff if it was possible to have a late check out. The young blond girl who was attending the reception then asked me what time I wanted to check out, to which I replied that I did not know, because my wife was sleeping in, and I wanted to let her have some rest. Still, I told her that if that was not possible, obviously we still would leave no later than the checkout time at 1000. She then replied to me that it was not a busy day, that we could leave whenever and did not give me a checkout time. At the time I was surprised by this answer, because whenever you ask for a checkout time, they provide you a new checkout time and explain to you that it might incur a fee or a fine, etc.  Later I got a call from the same staff member, asking at what time we were leaving our cabin because housekeeping had to clean the cabin. As soon as I told her that we were having breakfast outside of the holiday park she lost it. I couldn't even finish my sentence and tell her that we were on our way back already, because she was already very rude and angry, lecturing me that "it was not what we agreed on". My wife and I then rushed back to the holiday park, opened the cabin so we could get our stuff out and I returned her the keys without saying a word to her. Despite her abusive tone, I never reacted using her same tone.  About 15min later I was outside of the cabin putting our stuff inside the car, and she appeared, asking why I gave her the keys if we were still there. I then explained that since she was in such a hurry to have the cabin cleaned, we had everything out already, i.e., we rushed so housekeeping could to their job.  For some unclear reason this upset her even more, using a tone even more rude and aggressive than before, and walked away saying that we were blacklisted from the holiday park, as if we were people with unsocial behaviour, the kind who vandalises the premises, leaves without paying, shoplift items from the front desk, etc.  It is sad that what was a weekend away that we really enjoyed must be remembered by the very unprofessional behaviour of one of your employees. It was the worst guest/customer service I ever had.  Had she said "No, no late checkout can be arranged", we would be ok with that. Had she stipulated a checkout time, we would also be happy with that. Had we been informed that we violated the park regulations, and we were supposed to pay a fine, well, shame on us and we would pay the fine and be accountable for our mistakes.  The icing of the cake is that my wife decided to talk to the park manager about everything that happened, the park manager herself was insisting that I was told that the checkout time was at 1100 when this was absolutely not true at all. There's no need for us to be blacklisted, I am not going to Reflection

All good

Loved our cple days here - never been before / fabulous location - lovely friendly helpful staff - we booked the cheapest cabin - it did the job but next time would certainly choose better - ours was “tired” - we’ll be back 👍