To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.6
Amenities3.5
Service3.7
Cleanliness3.6
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All reviews(60)
Positive reviews(10)
Reviews with photos/video(5)
Guest User
Standard Twin Room - Smoking
Stayed in Jul 2024
Family
1 review
4.5/5
Great
Posted on Jul 15, 2024
Very nice!
Baagii B
Standard Twin Room - Non-Smoking
Stayed in Jun 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jun 26, 2024
Good.
Hhhhhhh
Economy Double Room with Small Double Bed - Smoking
Stayed in Jun 2022
Travel with friends
3 review
4.5/5
Great
Posted on Jun 26, 2022
The hotel staff was very helpful and the breakfast was a buffet, not much variety but very clean
PhanhaAnh
Economy Double Room with Small Double Bed - Smoking
Stayed in May 2023
Couples
3 review
3.7/5
Posted on May 26, 2023
Good !breakfast was great
Response from Property: Dear PhanhaAnh, Thank you very much for choosing our hotel out of the many hotels available.
We are also very grateful for your kind words, and all of our staff are truly happy and grateful. Thank you very much.
In recent years, our hotel group has been trying to reduce food waste as much as possible, so we have been experimenting with different ways to provide ingredients for breakfast (replenishment amounts, etc.).
All of our staff are trying different ways to provide breakfast without causing inconvenience to our customers, and we are making efforts to find the best way.
Given this, we are relieved to receive your kind words about our breakfast, even though it is not enough.
When I conveyed this to the breakfast staff, they were very pleased.
Our hotel is an old business hotel. We apologize for any inconvenience caused by our facilities, etc., but if you have plans to stay in this area in the future, we would appreciate it if you would consider us as one of your options among the many hotels available. Once again, thank you very much for your use of our hotel and for posting your review comment. We hope you will continue to patronize our hotel in the future. Hotel Select Inn Saitama Moroyama
Guest User
Economy Double Room with Small Double Bed - Smoking
Stayed in Oct 2023
Solo travelers
6 review
5.0/5
Outstanding
Posted on Oct 15, 2023
Came to the nearby O park to participate in cross-country running, and found this hotel nearby through Ctrip. Since there was no non-smoking room option when booking, a ********* sister helped to change it to a non-smoking room after arriving at the site. Thank you. There is a seafood rice restaurant around the hotel that is delicious, and the hotel breakfast is also OK, and there is no problem eating full. It feels like this is a very small place, and there are not many taxis on the road.
Original TextTranslated by Google
6/12
Response from Property: Thank you very much for using our hotel this time.
We are relieved that we were able to accommodate you as there were non-smoking rooms available.
As we are an old-fashioned business hotel, we are very grateful for your kind words of praise, despite the inconvenience caused by our facilities. Thank you very much.
Furthermore, we appreciate your posting of information about the neighborhood and photos, as this information will be useful to many people who view this site when choosing a lodging. Thank you very much.
If you plan to visit this area again, we would appreciate it if you would consider our hotel as one of your options when choosing a lodging.
Once again, thank you very much for using our hotel this time and for posting a review.
We look forward to your continued patronage of our hotel group.
Hotel Select Inn Saitama Moroyama
Anonymous User
Economy Double Room with Small Double Bed - Non-Smoking
Stayed in May 2023
Solo travelers
74 review
3.0/5
Posted on May 15, 2023
The only drawback of this facility is the bed.
with a spring
My back hurts. Because it's a hotel
How about putting a mattress
I want to say to management.
Also, air conditioning will only be air conditioning from May
Not available (because of central management)
It is better to get a blanket at the reception.
Not recommended.
Original TextTranslated by Google
Response from Property: Anonymous user. Even though you chose this hotel from among the many hotels, the facilities at the hotel did not meet your hopes and expectations, and we sincerely apologize for that. When I look at the photo you posted, it looks like it was taken when you used the room on the 2nd floor. First of all, regarding the beds in our guest rooms, all rooms except Japanese-style rooms have a bed pad on top of the spring mattress. We sincerely apologize that the firmness of the mattress did not meet the expectations of the anonymous user. Next, regarding the air conditioning in our hotel, due to the management system, the air conditioning is controlled for each floor, and we apologize for the inconvenience. The contents of the air conditioning management system are as follows: ・May to September → cooling and dry only ・October to April → heating only increase. If you operate differently, an error or inspection display will occur, and all rooms on the floor will be unusable. As I imagine you already know, we would like to ask you to display the above information at the front desk, next to the elevator on the 1st floor, and in the elevator. Due to the air conditioning control system of the hotel as described above, we apologize for the inconvenience caused to our customers during the change of seasons. In fact, we have received similar reviews and comments from other sites, and it is a fact that we caused the same inconvenience as anonymous users. I would also like to extend my apologies for the fact that I made you feel like "I don't recommend it very much". I am very sorry. However, based on the reviews, comments and photos we received, we have received information on the facilities of the hotel and the lack of facilities due to the building, as well as photos of the rooms on the second floor, the corridor in front of the rooms, and the TV system of the hotel. We would like to express our sincere gratitude to the many people who will be visiting this site from the bottom of our hearts for posting reviews and comments, as it will serve as a reference when choosing an inn. Thank you very much. Once again, we sincerely apologize for the fact that it is difficult for the hotel's facilities to meet the expectations and wishes of anonymous users. In addition, the anonymous user's effort and time in response to this review and comment posting, as well as the service evaluation among the four evaluation items [(1) hotel surroundings, (2) facilities and amenities, (3) cleanliness, (4) service] We are very sorry for the kindness of the anonymous user who received a high evaluation, and we sincerely appreciate it. Thank you very much. Hotel Select Inn Saitama Moroyama
Anonymous User
Economy Double Room with Small Double Bed - Non-Smoking
Stayed in Sep 2023
Other
2 review
3.2/5
Posted on Sep 14, 2023
The cover of the air conditioner was half detached and about to fall off.
The extension cord had about five outlets, but three of them were not working.
The water tap was broken and leaked when turned, and the amount of water was so small that it was difficult to adjust the temperature of the shower. The water wouldn't stop unless you turned it quite a bit, and I was woken up in the middle of the night by the sound of dripping water.
The staff were very nice.
Original TextTranslated by Google
Response from Property: We would like to sincerely apologize for the inconvenience caused by the malfunction of our facilities, even though you chose our hotel from among many other hotels.
We are very sorry.
We will promptly inspect the facilities pointed out by our customers and make improvements.
In this situation, we are very grateful and humbled to receive words of praise for our staff.
Thank you very much.
All of our staff are sincerely grateful for the feedback we received from our customers.
Once again, we deeply apologize for the inconvenience caused.
We are very sorry.
Hotel Select Inn Saitama Moroyama
よしあき115
Economy Double Room with Small Double Bed - Non-Smoking
Stayed in Sep 2022
Family
6 review
3.2/5
Posted on Sep 26, 2022
When I made the reservation, I didn't confirm whether it was possible for two people to use it, and when I checked in, I noticed that it was one person, but they responded immediately. The bed felt small because the room was as it was.
As for the parking lot, the coin parking lot near the hotel is cheap at 400 yen for 24 hours, so I parked there. When unloading your luggage, you can drop it off in front of the hotel.
Original TextTranslated by Google
ささささささささささささうす
Economy Double Room with Small Double Bed - Non-Smoking
Stayed in Mar 2022
Couples
4 review
3.0/5
Posted on Mar 17, 2022
When I checked out, there was no staff at the front desk, so I was in trouble because I couldn't hand over the room key. (I didn't see anything like a box to put the room key in)
Original TextTranslated by Google
Guest User
Economy Double Room with Small Double Bed - Smoking
Stayed in Apr 2022
Solo travelers
2 review
4.2/5
Very Good
Posted on Apr 18, 2022
Breakfast was delicious! The room was also clean. thank you very much.