MainStay Suites Mt Laurel - Philadelphia

The pool was closed, it was noisy. People propped the door to the building open so anyone could get in. There was no dish detergent or dishwasher pods available. Our room was not cleaned or even refreshed. Dirty towel on the back of the bathroom door. I had to go to front office and ask for fresh towels, toilet paper, paper towels and trash bags. The whole places reeked of pot the entire time we were there

I was a platinum member with Radisson, and after the acquisition, I am a diamond member with choice. Diamond with Wyndham and only four stays away from being a diamond member with Hilton. I travel 90% of the time for work so I stay in a lot of hotels. I also have a background as a Director of customer service. I have high expectations. I am blown away at the experience being provided at Mainstay suites in, Mount Laurel, New Jersey. it exceeded the customer service experience at any choice property. At the time of this review, I’ve stayed in anchoice property. At the time of this review, I’ve stayed and 81 choice properties this year. At this property The staff is very friendly and personable. Not to mention they have good personalities, and when you interact with them they actually seem to enjoy being there. No hotel is perfect and I can tell you that with 100% certainty . What I look for a property is a clean property, that is safe, a friendly and attentive staff. Yes, there are other hotels in Mount Laurel, but I will always stick with mainstay suites whenever I’m in town. There is a girl that works in the evenings who I adore. So friendly, so professional, and funny too. You can’t beat that. So if your browsing hotels right now I’m looking for a perfect hotel, you won’t find it. If you’re looking for value, cleanliness, professionalism, safety this is your spot.

Not a clean place to stay! Room smelled bad and there were some crawling bmites in the bedding. Management was reluctant to refund my money even after almost a month of inquiry! Opted to get BBB currently involved!

I had stayed at this hotel many times in the past but, not since Covid. I assumed it was still a Marriott (as the travel sites still list it as being). DAMN, WAS I EVER WRONG!!! This property is no longer a Marriott. It was sold & is now Philadelphia Executive Suites. This hotel is filthy, smelly and disgusting at every level. The furniture was worn, torn, and covered in gross stains. The bathroom showed signs of water leak damage and had mold on the shower curtains and shower fixtures. The kitchenette was poorly cleaned, if cleaned at all. The carpet was covered in stains and my shoes literally stuck to it. The TV screen was all scratched up. The heat and air conditioning somewhat worked - sometimes. At over $100 per night this is a purely awful excuse for a hotel. STAY SOMEPLACE ELSE!!! Even a Motel 6 would be a great improvement over this dump.

Do not stay here! They are no longer owned by Marriott. They have sold to another company who obviously doesn’t mind the filth of the hotel. The room looked like a crime scene. Marriott, you owe all the guests who stayed at this hotel for the past year their money back. It was a disgrace. Once again, Marriott showing themselves for who they are. Greedy pigs.

I’m too frustrated to write a lot. I should’ve read all the other reviews. Nice workers, but nasty, nasty, nasty, run-down, stained, chipped property that Marriott obviously doesn’t visit or inspect. Absolutely worst Marriott property I’ve ever seen. Yuck.

For anything with the Marriott name I would have expected more attention to sanitary matters. The mere fact that housekeeping thought it was okay to leave a couch in my room that looks like someone had sex and pissed on it was unacceptable. This is after changing my room because the first smelled like smoke. I was also informed that ************ and other crazy stuff goes on here. I was very disappointed..in addition all the plumbing was backed up sink, toulet and shower

Do I have to give it a star??? Booked a 2 bedroom suite to see my daughter thru surgery and had to leave on arrival. DO NOT BOOK HERE. It is the most deplorable, filthy hotel I have ever been to and baby I have been some places! Furniture was worn out, is that period blood on the sofa?? Stove, microwave, fridge, cupboards, sink were disgusting. A whole tray of bacon grease in the oven, trash in the trash can... is that vomit on the floor?? Oh, how nice... a skid mark in the toilet. Windows were unlocked and screens were pulled back so maybe someone was 'staying' there (except the room across the hall had all the same issues). The place looked like a voucher motel if you know what I mean. The only positive about this experience was that I received a full refund. After trying to move to the room across the hall and finding it to be WAY WORSE, I asked the unphased clerk at checkout if this was commonplace and she said they are having staffing issues... ok, but that doesn't make it acceptable to check me into someone's dirty room. JUST DON'T DO IT... YOU WILL REGRET IT! Do not trust the Marriott name on this one!!