Elite Hotel

Elite Hotel Reviews

Elite Hotel

Ground, 1st & 2nd Floor, 5-20, Jalan Ibrahim, Taman Sri Tanjung, Muar, Johor, 84000, MalaysiaView Hotel Details
Elite Hotel
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Elite Hotel Guest Reviews

4.2/5
Very Good
162 review
Verified reviews
Location4.5
Amenities3.9
Service4.2
Cleanliness4.1
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All reviews(162)
Positive reviews(155)
Reviews with photos/video(55)
Awesome stay(50)
Awesome rooms(40)
Clean and tidy(32)
Great location(25)
Convenient location(22)
Large rooms(19)
Great service(19)
Great value for money(14)
Negative reviews(7)
Vennissssss
Superior Family Room
Stayed in Sep 2024
Travel with friends
15 review
5.0/5
Outstanding
Posted on Sep 12, 2024
The room is spacious and clean. Location is good, near to town and there is a restaurant downstair. Parking is provided as well.
Response from Property: Thank you for taking the time to share your feedback with us. We hope to seeing you again in the future. Regards, Elite
project runway659
Superior Queen Room
Stayed in Sep 2024
Travel with friends
221 review
5.0/5
Outstanding
Posted on Sep 9, 2024
The hotel very nice. The room so space and clean. Everything okay.
Response from Property: Thank you for taking the time to share your feedback with us. We hope to seeing you again in the future. Regards, Elite
De3bie
Deluxe Family Room
Stayed in Jul 2024
Family
19 review
4.2/5
Very Good
Posted on Jul 12, 2024
The room is okay based on the price and amenities. The floor is clean. The bedsheets and towels had stains. Towels are faded. There are dust in top places near the fridge.
Response from Property: Thank you for taking the time to share your feedback with us. We deeply regret any inconvenience you may have experienced during your stay. Please know that we take your concerns seriously, and we are committed to making the necessary improvements based on your feedback. We value your patronage and sincerely hope to have the opportunity to welcome you back in the future for a more pleasant experience. Warm regards, Elite
Fara87
Deluxe Room 1 Queen bed
Stayed in Jun 2024
Couples
47 review
5.0/5
Outstanding
Posted on Sep 13, 2024
The room is okay, got speedmart around. The environment is also okay. And the staff is nice
Response from Property: Thank you for taking the time to share your feedback with us. We hope to seeing you again in the future. Regards, Elite
Azmil@Jendhool
Deluxe Room 1 Queen bed
Stayed in May 2024
Family
19 review
4.7/5
Amazing
Posted on Jun 5, 2024
. / I frequently been here because the place was strategic near to the city.. Room was clean & the services from check in till check out was superb..
Response from Property: Thank you for taking the time to share your feedback with us. We hope to seeing you again in the future. Regards, Elite
Guest User
Superior Twin Room（No WindowοΌ‰
Stayed in Nov 2024
Couples
1 review
3.2/5
Posted on Nov 12, 2024
The room was spacious,the overall experience was quite basic. The cleanliness was abit disappointed,there were visible spots and stains on the sheet and pillow,which made our stay less comfortable. But the location is perfect,abundance of parking provided.
Response from Property: Thank you for sharing your feedback. We’re glad to hear you enjoyed the spacious room and our convenient location with plenty of parking. However, we sincerely apologize for the cleanliness issues you encountered, especially with the sheets and pillow. This is certainly not the standard we strive to uphold, and we will address this with our housekeeping team to ensure such issues do not occur in the future.Your comments are very important to us as we continue to improve our service, and we hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay next time.
Guest User
Deluxe Room 1 Queen bed
Stayed in Nov 2024
Couples
1 review
4.5/5
Great
Posted on Nov 3, 2024
Hotel staff are friendly. A simple hotel with inexpensive rates. Highly recommended. Speed mart 99 next door. Pharmacy opposite hotel. Less than 10 minutes walk to town where food and shopping mall are located.
Response from Property: Thank you for your kind review! We're thrilled to hear you had a great experience with our friendly staff and found our rates affordable. It’s wonderful to know that the nearby amenities like Speedmart 99, the pharmacy, and the easy access to the town center made your stay even more convenient. We truly appreciate your recommendation and look forward to welcoming you again in the future!
Guest User
Deluxe Room 1 Queen bed
Stayed in Jun 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Jun 10, 2024
Nice location and comfortable to stay, easy to get food and the area was nice
Response from Property: Thank you for taking the time to share your feedback with us. We hope to seeing you again in the future. Regards, Elite
Karl El
Deluxe Room 1 Queen bed
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Clean & very comfortable. Strategic location. Near to restaurants and grocery stores. Car parking provided. πŸ‘πŸ‘πŸ‘
Response from Property: Thank you for your wonderful review! We're so glad you found our hotel clean, comfortable, and well-located. It's great to hear that the nearby restaurants and grocery stores were convenient for you, and that the parking was an added bonus. We truly appreciate your feedback and hope to welcome you back soon! πŸ‘πŸ˜Š
Guest User
Superior Twin Room（No WindowοΌ‰
Stayed in Oct 2024
Business travelers
2 review
3.5/5
Posted on Oct 19, 2024
quite a number of cockroaches on bed, toilet. the bed sheet is dirty, there was smells on pillow. Noisy from children, corridor which I think it wasn't able to do anything.
Response from Property: "We sincerely apologize for the extremely unpleasant experience you encountered during your stay. We understand that the presence of cockroaches, dirty bed sheets, and unpleasant smells in the room, along with the noise from children and the corridor, significantly impacted your comfort.This is completely unacceptable, and we are taking immediate action to address these issues. We are conducting a thorough investigation into the matter and will implement measures to prevent such occurrences in the future.We appreciate your understanding and hope to have the opportunity to regain your trust and provide you with a much better experience in the future."
Zie
Superior Twin Room（No WindowοΌ‰
Stayed in Oct 2024
Couples
2 review
4.0/5
Very Good
Posted on Oct 13, 2024
Hotel in city centre. Room are acceptable clean but can do more since cleanliness is the most counted when choosing a hotel. Hotel provide kettle, 3in1 coffee & tea, bath & shampoo, table & chair. 2 unit Iron are outside the room for one floor. No lift but only 2 floors walkup hotel.
Response from Property: "Thank you for your feedback on your recent stay. We're pleased to hear that you found our hotel's location convenient and our rooms to be acceptably clean.We appreciate your suggestion regarding cleanliness. We're always striving to improve our standards, and your feedback is valuable to us. We'll take your comments into consideration for future enhancements.We're glad that you found our amenities, such as the kettle, coffee, tea, toiletries, table, and chairs, to be helpful. We understand that the lack of a lift might be a challenge for some guests, and we appreciate your understanding.Thank you for choosing our hotel. We hope to see you again soon!"
FaizTasha
Deluxe Twin
Stayed in Aug 2024
Family
8 review
5.0/5
Outstanding
Posted on Aug 5, 2024
Very recommended for traveller and family. The room so clean and suitable for child and family to stay here. Good services πŸ‘πŸ‘πŸ‘
Response from Property: Thank you for taking the time to share your feedback with us. We hope to seeing you again in the future. Regards, Elite
alvin wks
Deluxe Room 1 Queen bed
Stayed in Aug 2024
Business travelers
81 review
3.2/5
Posted on Aug 4, 2024
No lift, need to climb ladder to room. Room is huge, u will feel too empty for the room. At night u can hear the vehicle from road passing by.
Response from Property: Thank you for sharing your feedback. We apologize for any inconvenience caused by the absence of a lift. Please feel free to contact us directly to arrange a first-floor room or discuss any other specific requirements for your comfort during your upcoming stay. Regards, Elite
Anonymous User
Superior Queen Room
Stayed in Jul 2024
Solo travelers
3 review
3.5/5
Posted on Aug 3, 2024
This hotel has deteriorated over time. This time is the most uncomfortable stay for me. Noisy, dirty, internet down, cigarette smell… πŸ˜“ Please improve. You used to be my first choice.
Response from Property: Dear Guest,We sincerely apologize for the inconveniences you experienced during your recent stay with us. Your feedback is very important, and we are truly sorry that we did not meet your expectations. We strive to provide the best possible experience for our guests, and it is clear we fell short in several areas.Regarding the noise, cleanliness, and cigarette smell, we are taking immediate steps to address these issues. We have communicated your concerns to our housekeeping and maintenance teams to ensure such situations do not recur. Additionally, we had a scheduled internet maintenance the other day, which unfortunately impacted our service, but I am pleased to inform you that it is now fully operational.Your comfort and satisfaction are our top priorities, and we are committed to making the necessary improvements. We hope you will give us another chance to provide you with the high-quality stay you have come to expect from us.Thank you for bringing these matters to our attention. Regards, Elite Hotel
Guest User
Deluxe Twin
Stayed in Aug 2024
Travel with friends
3 review
4.0/5
Very Good
Posted on Aug 30, 2024
Good location ,rate n friendly staff.Bathroom slippery and TV channels should have options.
Response from Property: Thank you for taking the time to share your feedback with us. We deeply regret any inconvenience you may have experienced during your stay. Please know that we take your concerns seriously, and we are committed to making the necessary improvements based on your feedback. We value your patronage and sincerely hope to have the opportunity to welcome you back in the future for a more pleasant experience. Warm regards, Elite