Guest User
November 6, 2024
Mr. Tayal and Family stay at this so-called four-star property was an extremely disappointing experience. The staff was highly rude and uncooperative, and this hotel does not deserve a four-star rating—it's more akin to a roadside lodge. Here are the key issues we faced during our stay: 1. Rude Check-in Staff: Instead of a warm welcome, the check-in staff displayed rude and unprofessional behavior. 2. No Parking: The hotel did not provide parking, either during the day or at night, on the premises. 3. Driver’s Washroom Facilities: No arrangements were made for our driver to use a washroom. 4. Booking Confusion: We had booked for 2 adults and 2 children, but the hotel insisted we had only booked for three people. Despite repeated requests, they refused to provide an extra bed. As a result, family guest had to compromise and stay without it. 5. Noisy Construction: Starting early in the morning, the hotel carried out loud drilling work that caused significant disturbance. Despite multiple requests to stop, the noise continued, and staff responded with disrespectful behavior towards guests. This was not only frustrating but deeply insulting to children and family. This hotel is a disgrace to the concept of "Atithi Devo Bhav" (Guest is God) and should be penalized for its poor service and negative impact on India's hospitality image. The staff’s carelessness and lack of professionalism set a terrible example.