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Verified reviews
Location4.1
Amenities4.1
Service4.1
Cleanliness4.1
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All reviews(34)
Positive reviews(28)
Reviews with photos/video(1)
Negative reviews(6)
Kristin
Economy Single Room in the Guesthouse with Garden View
Stayed in Apr 2023
Solo travelers
1 review
4.5/5
Great
Posted on May 25, 2023
A great hotel with clean, spacious rooms. It has a wonderful indoor pool with murals on the walls. Friendly, welcoming staff. Near the metro station to get into central Munich easily.
白色的玉石
Stayed in Jun 2022
Family
3 review
4.2/5
Very Good
Posted on Aug 27, 2022
Hear me out: this hotel has THE BEST - meaning most professional - service I have ever encountered in any hotel - and I say it from my experience from staying at 4-5 stars hotels as a general rule.
Regarding service:
- ALWAYS replying to every email (unfortunately letters sometimes land in a spam folder, a little flaw)
- 24/7 there’s always someone at the reception ready to assist (mind it’s not a branded hotel, but a family-owned business), making sure that there aren’t any unsolved problems or unsatisfied needs
- all website-provided informations are up to date
- there’s a shuttle bus from a train station for guests (till 5pm)
- staff is perfectly trained and experienced. There’s never any personal attitude, just a smile and clear communication. Of course speaking well English.
- Bonus: I arrived quite before check-in hours and checked out a bit late too; didn’t have to say a word and no word was said (or called). Even got an advise how to efficiently manage my luggage for my next trip.
Location: a bit far from train & metro stations.
Amenities: a very big swimming pool! And a sauna, and a gym. Downside is that those amenities are in a neighbouring building, so if you’re still wearing your swimming suit, you need to walk on a pedestrian path for two minutes like this. It feels weird. But there are lockets, showers and fresh towels too, if you prefer to change your clothes first.
Concluding: best combination of price, location, fun, and quality.
Huihui
Classic Twin Room
Stayed in Mar 2023
Business travelers
8 review
4.0/5
Very Good
Posted on Apr 30, 2023
The room was very nice and clean, the front desk service was very friendly and the breakfast was very rich.
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Thomas
Economy Double Room
Stayed in Jan 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Jan 27, 2024
Everything was great
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Guest User
Economy Single Room in the Guesthouse with Garden View
Stayed in Sep 2023
Business travelers
13 review
5.0/5
Outstanding
Posted on Oct 8, 2023
Breakfast is very rich
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KV
Classic Double Room
Stayed in Jun 2022
Family
1 review
4.2/5
Very Good
Posted on Jun 9, 2022
I stayed at this hotel for one night with my son. The hotel itself is very good. There are 3 elevators, a restaurant, a large breakfast room, fitness area and a pool. We enjoyed visiting the pool and had it to ourselves for an hour. The staff at reception, in the breakfast room and in the restaurant are super friendly and helpful. Lots of choice for breakfast and it was delicious too. The selection of dishes in the restaurant was not enough for me, but there was a children's menu and the food tasted very good. The portions are huge. The pool area is of course great.
Everything was good except the location didn't have much to offer and the other guests were a bit strange. Some sat on the ground outside next to the hotel and drank alcohol. A child ran after my son angrily to drive him away from the hotel and children playing there. We then stayed in our room for the rest of the evening.
Otherwise the room was nice, not so modern but clean, the bed nice and soft and quiet. I really liked the play corner next to the restaurant. I've never seen anything like that in a hotel, but I think it's great.
Thanks to the staff and maids, you are doing a very good job.
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Guest User
Economy Double Room
Stayed in Jul 2024
Business travelers
21 review
5.0/5
Outstanding
Posted on Jul 31, 2024
非常好的酒店,房間雖然有點老舊,但是不妨礙乾淨整潔,酒店早飯也很好,豐富多彩的口味。
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Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 8, 2024
Excellent Hotel stayed many times while working in the Exhibition Centre. Excellent Staff, Great Breakfast and Restaurant and Bar at very good rates. Recommend to all my Clients and they all Agreed. Station 8min walk just up the road with very good Service to Town Centre and Ideal to visit Exhibition Centre. MR. HUMPHREY
Guest User
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Aug 8, 2024
The hotel is clean and comfortable and well maintained! The reception staff are very helpful especially Mateus. There is a very pleasant bar and restaurant and Natalia goes the extra mile to ensure all your needs are met! The hotel provides an excellent buffet breakfast which we couldn’t fault. The hotel provides an indoor swimming pool for use during your stay which was very welcome on hot August days.
Guest User
Stayed in Jun 2024
Other
1.0/5
Posted on Jun 30, 2024
It is deeply disappointing that, despite there being no significant costs incurred on your side, we were met with such unaccommodating behavior. The imposition of a 90% cancellation fee seems excessive and unreasonable under the circumstances. I hope that future guests receive a more understanding of your service.
Guest User
Stayed in Oct 2023
Family
2.0/5
Posted on Oct 3, 2023
Hotel is very clean, organised and functional. It is accessible to underground and S ban Train links. We stayed for 2 nights. The decor and the technology is dated, it has a chunky key entry to rooms and the TV is small and has no internet access or link for Bluetooth devices. Prices in the bar / restaurant are similar to city centre luxury bar / restaurants, expensive. Water was an issue for us. Small bottles of water were provided in the room, but they were not replenished. When we requested water from reception we were sent to the bar. The bar person was very unwilling to help us. So much so we dared not ask again. One morning we went for water to the breakfast room, while filling my reusable bottle, I was actually told off by one of the staff! I think he was actually the manager. I didn’t have the language to reply. I won’t be going back.
Guest User
Stayed in Jun 2023
Business travelers
3.0/5
Posted on Jun 19, 2023
Staid here for a couple of nights while going to Munich Messe for a fair. It is very close to it which is a bomus and it is in a very quiet suburban area. Service was good at hotel, efficient and quick. There is also free parking on the premises. Breakfast is standard German, so acceptable but nothing special. Rooms were clean and tidy as well as spacious, however very old school with bathroom needing some immediate rennovation. Average for usual German hotels. Price was high but that was due to fair.
Guest User
Stayed in Aug 2022
Other
1.0/5
Posted on Aug 18, 2022
Big hotel with a main building and two separate buildings. When it is full - receptionists are rude and complaining about too many guests; you cannot get into the wellness facility (which is in one of the side buildings and guests not placed there should ask for key to get in:); you can't get place in the restaurant in the evening; wifi is not working; no air condition, fridge or coffee maker in the room. Breakfast is very bad quality.
Guest User
Stayed in Mar 2022
Solo travelers
2.0/5
Posted on Mar 22, 2022
The bed was extremely uncomfortable. I have slept in hard beds but this was next level. There was no air circulation within the mattress. I spent two nights and hardly slept during the first night (max 3 hours). The second night I thought I will fall asleep as I was tired from the previous night. I had absolutely no luck. Then I found the couch-like seating next to the bed was a bit comfortable compared to the bed. So I slept in it. Add to that, wifi kept losing. It kept connecting just for a few minutes and then lost the connection. I tried watching some Netflix on my phone and it turned out that I was using my data for the whole time. So wifi didn't work for the whole duration of my stay. I saw very good reviews for the hotel and I saw one negative review related to what I experienced. Maybe it's just my room. It was #235. The staff was friendly and helpful. The breakfast was a delight.
Guest User
Stayed in Mar 2022
Business travelers
4.0/5
Very Good
Posted on Mar 2, 2022
I have spent one week in this hotel during my business trip and it was really fine. It’s located close to the Messe and also the city centre is easy to achieve. The hotel offers free parking however no charging for electro cars (or I didn’t see). The food was quite heavy, I would say “German style” but very good point was the vegan corner on the breakfast. Great thing is that the hotel has a swimming pool and sauna in the next building, which I had mostly only for myself.