Americas Best Value Inn Muskogee

Unsettling The only positive thing I can say about this place is that atleast we had a place to sleep. Upon arriving to our room, we found the front door wide open and the tv on ( this location has outside entrances). When we told the manager, she replied that they always leave the tv on and in a cavalier tone said they must have not shut the door, but its okay because they have cameras outside! Seriously? So its okay if someone ended up in our room to harm us because it would show up on their camera?? They had no other vacancies so we had to take the room. The next morning when I went to check out, there was a woman sleeping in her car. No one was at the counter to help. I knocked on the window, the counter and shouted out HELLO several times. Other customers came to check out and still no one came to the counter. I finally got on the phone and called them. They answered. I told them we were,all needing to check out. They still wouldnt come to the checkout counter. They told me over the phone to just leave our keys on the counter and leave. Again, no proper responsibility. Anyone could have taken my key, used my room, trashed it and then I wouod have been charged for it. Outrageous excuse for the way a hotel should be run. No measures to ensure the customers sense of safety at all in any way.

Let someone know you don’t take cats. Says pet friendly but after a long drive I was refused service. Major letdown

First they wouldn’t let me cancel my reservation because they didn’t want to give me my money back after I had accidentally scheduled me reservation for the wrong day. When I show up at 1:45 p.m. to check in they told me that check in time wasn’t until 2 p.m. but the room wasn’t ready so I can’t check in until 3. Not only was she rude about it she also had a bad attitude towards me. So I come back at 3 and check in! Then after I get into the room she comes to my room telling me the room wasn’t clean yet and she was trying to get into the room after I told her it had been cleaned but she was very persistent on trying to get into the room saying it wasn’t clean yet and I told her again that it had been cleaned and she said it hadn’t been vacuumed but it didn’t matter at this point because I done put all my stuff in the room so I said it was ok and she asked are you sure and I said yes I’m sure it’s ok because I done had to wait for an hour to get into a room that wasn’t ready yet but when able to get into the room it wasn’t properly cleaned yet and all I wanted was my money back the day before but they weren’t going to do that so I had to stay at this dirty, rude, not ready yet hotel that could have simply given my money back and not get this bad review!