DoubleTree by Hilton Fiji - Sonaisali Island

The environment is not bad, but the service is really the worst among all the Hiltons I have stayed in. 1. At one point, no matter if I dialed zero or room No one answered the service call for at least half an hour. I have stayed in Hilton hotels so many times, and this situation is really unheard of. 2. The tables in the hotel are not very clean, whether it is the bar or the restaurant. The waiters are really not active in cleaning. 3. There are obviously many waiters in the restaurant by the pool, but they are all crowded by the bar. They don’t care about the situation of the guests at all. They didn’t respond after calling for a long time. 4. The waiter is very passive. I asked him to clean the table four or five times, but he just agreed but didn’t move. The dishes were also very slow. A bottle of corona beer took half an hour to come up. I urged him many times before it came up. 5. As a tropical hotel, I ordered coconuts in the afternoon, but they said they were sold out. I have stayed in the hotel a lot, and I am also a very tolerant person. I never post comments, but this time I really can’t stand it. The hotel on the main island of Fiji is really second-rate scenery and third-rate service. The price-performance ratio is extremely poor. If it is a transition hotel, I personally recommend the gateway by the airport. At least the transportation is convenient and the service is better. (Some employees are still okay, but most of them are not)

酒店好特別，每次都要坐小船先可以出去，有種小島隱世感。 酒店職員都好熱情，大家都好開心，可能係天然小島上既開係，都真係好多小動物同蚊蟲，不過係可接受既范圍內。

There is nothing around the hotel, but it is very beautiful and you can enjoy the resort to the fullest! We recommend that you make a reservation at the hotel restaurant!

This hotel is better than Sofitel, but the food is really bad. The hotel staff is very discriminatory. They deliberately lied to us and said that the restaurant was out of seats and we could only eat after 8pm. In fact, they wanted to force us to eat Indian buffet. Later, we said we should call room service, and he immediately took us to a seat and said there were seats available. It was really bad.

The warm and kind Fijian people gave us a very happy and unforgettable holiday experience. Whether it was the front desk, the helmsman of the shuttle boat, or the service staff you met everywhere in the hotel, they would smile at you, politely and naturally. As a standard five-star resort brand under Hilton, DoubleTree by Hilton has highlighted its characteristics in Fiji. Whether you go downstairs or stand on the balcony, you can see the blue sky, white clouds and the sea. The room is very large and very clean. It is located on a narrow peninsula connected to the main island of Fiji. Although it belongs to the main island, it also has a sense of seclusion and tranquility. It is lively and happy when there are many people, and it is also quiet and comfortable when there are few people. The garden landscape and swimming pool are beautiful. In short, if you don't deliberately find faults, it is fine and deserves five-star praise~