Yaya Hotel & Apartments Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you and your group enjoyed your stay and found the apartment spacious, bright, and well-equipped for your needs.We’re also glad you shared your experience regarding the room arrangement. We understand that room layouts can play an important role in overall comfort, especially for groups and families traveling together. It is wonderful to know that the direct access to Yaya Centre, our convenient location, and ample parking added to your overall experience.We truly appreciate your kind words and look forward to welcoming you back for another comfortable and memorable stay with us.Warm regards,Team Yaya.

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the ongoing pool renovation. We understand that every aspect of the guest experience matters, and we regret not communicating this information in advance of your stay.We truly appreciate you bringing this to our attention, as feedback such as yours helps us continually improve the overall guest experience.Warm regards,Yaya team.

Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We are delighted to know that you enjoyed our great location, especially the proximity to Yaya Shopping Centre. The team, especially Jacinta, Kizito, and Anthony, will be so pleased to know they made a strong impression with their customer service.We truly appreciate your kind words and look forward to welcoming you back again soon.Warm regards,Team Yaya

Response from Property: Dear Valued Guest,Thank you for the outstanding rating and for sharing your feedback. We are delighted to know that your stay exceeded your expectations, particularly in service, comfort, location, and the amenities nearby. It’s wonderful to hear that our connection to Yaya Mall and the variety of food options added to your experience, making it a great place to stay with family.We truly appreciate your kind words and look forward to welcoming you back again soon.Warm regards,Team Yaya.

Response from Property: Dear Potens Travels,Thank you for your feedback. We’re glad you had a good stay with us. We regret any inconvenience caused regarding the additional charges upon check-in. Your comments are noted, and we appreciate you bringing this to our attention. We hope to welcome you back for a more seamless experience.Warm regards,Team Yaya

Response from Property: Dear Valued Guest,Thank you for such heartfelt words! It means everything to us that Yaya feels like home each time you return. We’re so glad you continue to enjoy our service and experience. It's always a joy having you with us.We can’t wait to welcome you back again soon for another beautiful stay.Warm regards,Team Yaya.

Response from Property: Dear Valued Guest,Thank you for your wonderful and detailed feedback. We are truly delighted to hear that your family had such a positive experience with us while on your journey for the Great Migration. It’s great to know our front desk team’s service, the spacious and clean room, and the convenient proximity to Yaya Centre all contributed to a comfortable stay.We also appreciate your thoughtful note regarding the washing machine. Your feedback is valuable and has been shared with our team as we continuously look for ways to enhance guest comfort.It was a pleasure hosting you and your family, and we look forward to welcoming you back again on your next visit to Nairobi.Warm regards,Team Yaya

Response from Property: Dear Waei Ning,Thank you for your wonderful review! We're so happy to hear that you loved your stay, from the spacious and well-decorated apartment to the convenience of our direct connection to Yaya Centre. Our team truly appreciates your kind words—we always enjoy making our guests feel at home!We look forward to welcoming you back for another fantastic stay.Our very best wishes,Team Yaya

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback and for taking the time to share such a detailed review of your stay. We are truly delighted to hear that you were pleasantly surprised by how well-managed the property is.It’s great to know you enjoyed the gym facilities, the convenience of the on-site supermarket, and the ease of having everything within the building. We’re also pleased that the fully equipped kitchen, spacious living room, and comfortable bedroom all contributed to a seamless and enjoyable stay.We look forward to welcoming you back again soon.Warm regards,Team Yaya

Response from Property: Dear Valued Guest,Thank you for the outstanding rating and for sharing your detailed feedback. We are delighted to know that everything about your stay was really good, and that our post check-out follow-up regarding your forgotten item was a pleasant surprise. It’s wonderful to hear that you were very satisfied with your overall experience. We also appreciate your helpful suggestion regarding a full-length mirror, which we have certainly take into consideration as we continue to enhance our guest experience.We truly appreciate your kind words and look forward to welcoming you back again soon.Warm regards,Team Yaya

Response from Property: Dear jjaa19845871,,Thank you for your thoughtful feedback and for sharing your experience with us. We’re delighted to hear that you found your stay very comfortable and enjoyed the convenience of the property.We also appreciate your note regarding the complimentary drinking water and have shared this with the team as part of our ongoing review of guest experience details. And yes, staying well hydrated is always a good thing.It was a pleasure hosting you, and we look forward to welcoming you back again soon.Warm regards,Team Yaya.

Response from Property: Dear Qigongwaxili,Thank you for the outstanding rating and for sharing your feedback. We are absolutely delighted to know that we are your top pick in Nairobi, especially for business travel and group stays. It’s wonderful to hear that our secure environment and prime location next to Yaya Centre added to the ease of your experience.We truly appreciate your kind words and look forward to welcoming you back again soon.Warm regards,Team Yaya

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback and for sharing your experience with us. We’re truly delighted to hear that you found the room spacious, very clean, and comfortable. Your kind words mean a great deal to our team and encourage us to continue delivering thoughtful, restful experiences.We look forward to welcoming you back to Yaya soon. Warm regards,Team Yaya.

Response from Property: Dear Valued Guest,Thank you for the outstanding rating and for sharing your feedback. We are delighted to know that you enjoyed your stay and found our amenities, cleanliness, surroundings, and service to your satisfaction. We truly appreciate your kind words and look forward to welcoming you back again soon.Warm regards, Yaya hotel & apartments