Loft at Sima

Loft at Sima Reviews

Loft at Sima

Moo 2 Soi SamYod, Klong Song Nam Rd, Tambon Suranaree, Amphoe Mueang, Suranari, Nakhon Ratchasima Province, 30000, ThailandView Hotel Details
Loft at Sima
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Loft at Sima Guest Reviews

3.4/5
26 review
Verified reviews
Location3.4
Amenities3.4
Service3.5
Cleanliness3.1
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All reviews(26)
Positive reviews(22)
Reviews with photos/video(13)
Great service(9)
Negative reviews(4)
Sergei diatlov
Deluxe Room
Stayed in Sep 2024
Travel with friends
156 review
1.0/5
Posted on Sep 3, 2024
first, this hotel is breaking the law, and I did not stay there - it is a violation of the consumer protection law. I have never had such a bad experience. There is mold and dirt. It is very dirty. They did not even change the sheets after other residents, a very bad hotel. It is dangerous to life, I have allergies. I will complain to the government authorities in Thailand, They refused to return my money, I did not stay there. They provided a dirty room without a window, they refused to provide another room. and you must refund the money and take action against this hotel. it is life-threatening.
Guest User
Room with Pool View
Stayed in Feb 2022
Family
1 review
2.5/5
Posted on Feb 16, 2022
Last time แน่นอน No more
Tummy_K
Suite with Spa
Stayed in Sep 2023
Other
6 review
1.7/5
Posted on Sep 15, 2023
chk in 14 sep-chk out 15 sep Arriving at the hotel on September 14th at approximately 10:00 p.m., the staff informed that the booking was canceled and Trip was unable to contact the customer directly. which we have not received any contact and On the morning of September 15th, there was an inquiry from Trip, and the official informed that they had not contacted us at all. and the room was confirmed from the hotel as usual The hotel informed that the room was upgraded. and give away pillows and blankets as a service that can be done This is something that we must have already received because we selected the number of people through the Trip website from the beginning. Check Outlet, the hotel asks for a fine. Along with informing that we had already provided blankets and pillows, we had to request additional payment even though on the website it stated that the bedroom type was for 4 people. *Additionally, the room received is a room lower than the room type reserved. *Additional uses of the word upgrade The toilet can't be flushed. Causing you to have to use a standard room. *Water flows slowly, not hot (even during normal hours) *Rooms that use the word upgrade Musty smell The bedsheet has clear marks. The pillowcase has many stains. Flood water came in as if it had not been opened for use. *The key card doesn't work and says the battery is out. Which we tried to check other rooms, but they all didn't work. Use a padlock to lock the room instead. *The staff of Methira Kumpru School wear student uniforms and state that they have the highest decision-making authority. and did not send the matter to the morning shift employee, thus not knowing about the problem that occurred *We have an audio clip at 6:00 p.m. where the employee said that they would put the customers first. It's better than having no room for customers. In fact, you should ask us before going to the school to inform us of the problem in advance.
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Response from Property: The cases found by the hotel are The customer reserved 2 rooms through the C-Tip app and only one room was ready for service, so the hotel clicked to cancel. When I saw the email from the hotel, I immediately checked the room and clicked to cancel. So that customers can make reservations for accommodation elsewhere in time for their stay. As for the app, there are employees contacting you by phone. It says they can't contact customers who booked through the app. Therefore explained to the hotel to press confirm again. The app will send you a reservation, click to accept. and inform customers of room upgrades The hotel initially refused the booking. But had to accept the offer because the customer was on his way and the app said he couldn't contact the customer. And what the hotel found is The customer was really dissatisfied but the hotel tried to find a room and add an extra mattress. Give a modest amount to the customer who has paid. and gave a late check-out but found that the customer was not satisfied with the hotel and understood the app, the customer called the call center But I didn't call back home, so I didn't know who the person at the hotel was talking to. Finally, the app will contact the customer.
Guest User
Deluxe Suite
Stayed in Feb 2024
Couples
5 review
4.0/5
Very Good
Posted on Feb 28, 2024
The room is quite old. The water is not as warm as it is. The air conditioner is very loud. But it is considered fair.
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Ratchada Janta
Standard King Room
Stayed in Jan 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Jan 25, 2024
The room is ok, the service is good, but the parking lot is a bit difficult to back out. Recommended.
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Guest User
Deluxe Room
Stayed in Jan 2024
Couples
2 review
3.0/5
Posted on Jan 11, 2024
The bathroom's hot water system doesn't work well. ...The bathtub is placed next to the bed. Gives off a musty, musty smell.
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Bookchil
Standard King Room
Stayed in Apr 2023
Business travelers
13 review
4.5/5
Great
Posted on May 4, 2023
It is a hotel that is quite far from the city. Use the padlock to lock the room. The room is spacious.
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Guest User
Deluxe Room
Stayed in Apr 2023
Family
1 review
1.7/5
Posted on Apr 3, 2023
Run away pppppppp........ Don't follow me. I've never felt this bad. Booked 3 rooms, got 1 room. The first minute offered to refund the money. Oh hey.... It's late. Where are you going to sleep? The staff tried to solve the problem by finding the remaining room..... Awesome, there's still room left. Underline the remaining words! It's room number 11,12, thick dust on the bed, curtains, ... I'd like to suggest that the karaoke room here has a thick layer of dust sitting on its bottom. ****************** Coming to our room 102, the water in the air conditioner was dripping like a water curtain. (Does that mean you cleaned the air conditioning pipe?) The drops fell exactly into the plug hole. I don't dare turn on the TV. Lying down listening to the sound of water as if it were gently raining. Karma woke up in the middle of the night. Flooding in the room.... Luckily, he didn't get electrocuted. His bag, shirt, and belongings were all wet.
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Guest User
Standard King Room
Stayed in Apr 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Apr 26, 2023
Everything is good. I like it. If I go to Korat, I will stay again.
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Guest User
Standard Twin Room
Stayed in Jul 2023
Family
1 review
5.0/5
Outstanding
Posted on Jul 15, 2023
The service staff is very good. The food is delicious. The water is not very strong. But when I tell the staff I fixed it and opened the water shine for you.
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Anonymous User
Standard Twin Room
Stayed in Feb 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Feb 27, 2023
Good service staff Amenities: delicious food, comfortable rooms
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Sao09092538
Deluxe Suite
Stayed in Dec 2022
Couples
1 review
5.0/5
Outstanding
Posted on Dec 27, 2022
📷 Review of accommodation with good atmosphere There is a view of the swimming pool, rooms in the rooms have Jacuzzi tubs, and you can take photos in the lobby. Beautiful in every corner, decorated in loft style. Next time, I will go to stay again. 🙏😊
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สุbkk
Standard King Room
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 1, 2024
The room is big and wide.
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Guest User
Standard Twin Room
Stayed in Feb 2023
Travel with friends
1 review
4.0/5
Very Good
Posted on Apr 19, 2023
It's convenient.
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Jariyaporn
Standard King Room
Stayed in Sep 2022
Solo travelers
1 review
4.0/5
Very Good
Posted on Sep 11, 2022
come to stay for the first time The atmosphere is good. The room is wide, the bed is soft, the service is not very ok. But overall, it's good. Delicious food. If there is a chance, I want to stay here again. Thank you.
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