XI HOTEL

非常好很好，環境不錯

位置很好，在明孝陵停車場旁邊，步行到美齡宮和明孝陵五號門衹有四百米，酒店對面是前線文工團舊址，還有家相機博物館。服務很好，有個小院子，乾淨整潔，這個價位很推薦

設施齊全，距離景區很近，價格適宜，離大馬路遠，很安靜很私密

去景區比較方便

Severe lightning protection: This is by no means a normal hotel where you can relax, do laundry, and have breakfast - quite the opposite: The hotel staff, from the manager to the front desk to the kitchen, are unreasonable and rude. The soundproofing of the hotel is very poor, and with the ****, people can't rest peacefully until three o'clock in the morning. Like attracts like, ** stick together: Among the guests who came here, there was a ***** match with the hotel staff. For details, see two negative reviews: 4. The front desk staff on the two days before and after were all: arrogant and rude, not doing their job well, and not doing their job properly: On the first day, she asked me to "report my mobile phone number." I told her: "It is neither professional nor polite to speak to guests like this. The formal way is to ask: What is your mobile phone number?" The next day: When I extended my stay, I was asked to "state my room number" - it was clearly written on the room card cover. The room attendant forgot to change the towels and informed the front desk to replace them. It was her first time here and she didn't apologize at all. She handed the towels to me "as a matter of course" - I asked her to change them herself. Then, I found that she didn't take away the towel she had changed - I asked her to come up and take it away. This really lacks the professionalism of a normal waiter and the empathy of a normal person: Mistakes and omissions in cleaning during extended stays have caused trouble to the guests - the normal approach is to apologize and make amends, rather than causing further trouble and obstruction to the guests. When guests come back at night, they need to rest - but they are disturbed again and again. Those who are rude to customers and unwilling to do regular work can be laid off or not work. 5. Breakfast, surrounding the meal coupons, fully exposed the rudeness and unreasonableness of everyone from the male person in charge to the kitchen staff: When we extended our stay the next day, the male person in charge was present and neither the front desk nor the receptionist gave us meal coupons. During breakfast, the kitchen staff was rude and tough: "You can't eat without a meal ticket." Me: "This is an internal work error on your part. It's up to you to coordinate and deal with it internally." She remains the same, "unshakable". I was stern - and then another kitchen staff member called the male in charge. 6. The male person in charge is equally bad and bad. As the saying goes: "The upper beam is not straight and the lower beam is crooked": 1) Regarding the issue of breakfast coupons, when he came, he didn’t apologize, but said: “It’s okay, it’s okay.” What does "it's okay" mean? It's you, the person in charge, and the front desk who derelict in their duties by not giving guests meal tickets, and then the kitchen staff are equally unreasonable and rude - just let the guests endure such bad treatment and swallow their anger, so that you are all " Is everything okay?” ! If you are a normal person with passion and a hotel staff who abides by the rules, you will apologize for yourself and your colleagues' dereliction of duty and attitude at this time - you will never say "it's okay" with a straight face, such lack of passion, ****, deceptive remarks that go against the norms of the hotel industry. 2) Earlier, he had trouble giving directions and did not apologize: On the first day, we drove a long way from afar, only to find that the road was blocked when we arrived. We had to take a long detour during traffic rush hours and congestion to get to the hotel. 7. Facility issues: The bath towel was severely lint-free, with a layer of white hair falling off. At night, when I pressed the bedside switch to "all off", the lights could not be turned off, but the curtains opened. The room didn't even have a phone. 8. I can’t do good things and have a lot of bad things. They also tried to use red envelopes and spend money to buy good reviews - see the picture. ………… in conclusion: Such personnel do not comply with or seriously violate the basic standards and rules of the hotel industry. Their morality and behavior are not up to par. They are not only harmful to the guests, but also harmful to the industry.

房間設施設備太差，前台服務冷漠

位置不錯，去周邊景點近。早餐也很好。房間較小，窗外停車場沒什麼風景。

就在中山陵景區裏面到各個景點非常的方便，酒店非常乾淨，旁邊去哪兒玩和吃都很方便，酒店的店長非常的有耐心，對我們的問題一解答

實在太滿意了！新酒店，景區內，非常安靜！背後左邊步行不到五分鐘就進去明孝陵五號門，就是石象那條路正對的門，六點半進景區免費！遊覽倆小時回酒店早餐，完美！飯後酒店右邊步行六分鐘到美齡宮入口，實在太方便了。酒店經理儒雅隨和，態度非常友好，入住兩晚，非常推薦！