Atour Hotel

Atour Hotel Reviews

Atour Hotel

486 East Zhongshan Road (Zhongshan Dong Lu), Qinhuai District, Nanjing, Jiangsu, ChinaView Hotel Details
Atour Hotel
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Atour Hotel Guest Reviews

4.7/5
Outstanding
2067 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(2067)
Positive reviews(1984)
Reviews with photos/video(145)
Easy to get around(233)
Convenient location(196)
Friendly front desk staff(185)
Delicious breakfast(119)
Classy environment(115)
Close to metro(77)
Convenient parking(58)
Nice toiletries(20)
Negative reviews(83)
Guest User
Superior Double Room
Stayed in Sep 2024
Family
10 review
5.0/5
Outstanding
Posted on Dec 27, 2024
设施:ok 卫生:ok 环境:ok 服务:ok
Response from Property: 親愛的朋友:感謝您的細心點評,一切努力衹為不負相遇。我們提供全面貼心的服務,為每一位客人帶來舒適與便利。
Anonymous User
Superior Double Room
Stayed in Jan 2024
Solo travelers
14 review
5.0/5
Outstanding
Posted on Feb 25, 2024
The room is clean and modern. The bed and pillows are very comfortable too. All the conveniences are there. Breakfast is basic but the coffee is good.
Response from Property: Thank you very much for receiving your praise,we will keep it up and look forward to you next stay!
Hongshanmao
Executive Room (2 beds)
Stayed in Dec 2024
Family
26 review
5.0/5
Outstanding
Posted on Jan 6, 2025
The whole family needs to travel safely, comfortably, and with large space, so that everyone can be the center of attention. Travel with the whole family, multiple modes, and full-scene life needs are all met here!
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Response from Property: 感謝客官對朵兒的讚揚,得到您的肯定,真的是開心呢。南京,千年風貌盡顯古都韻味,一座金陵城,半部民國史,而朵兒的眼中只有您滿心的歡喜。酒店臨近各大旅遊景點,地理位置優越,酒店全體員工期待您的再次光臨~~
Guest User
Superior Double Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 19, 2024
Service: Very OK, business trip, family travel guide is complete. Will come again next time, the snack street next to it is very good, with everything you need
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Response from Property: 亞朵是有温度的酒店,朵兒們都是有温度的亞朵人,希望每一位朋友來亞朵都能感受到鄰里般的温暖及舒適,朵兒喜歡您來,更喜歡您再來哦!
Guest User
Executive Room (2 beds)
Stayed in Oct 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Conveniently located, about 500 meters walk from Zhangjiafu subway station. The lobby is large, with robots delivering food to the room. The room is large, with electric curtains, and separate wet and dry areas for the bathroom and toilet.
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Response from Property: 尊敬的賓客:您好!感謝您對總統府亞朵酒店的鼓勵與推薦!金獎銀獎不如您的誇獎,金盃銀盃不如您的口碑,我們不會讓您失望的!祝:萬事如意!
Guest User
Superior Double Room
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 4, 2024
The bedding is so comfortable. I stayed here for three nights in Nanjing. The transportation is very convenient. The service staff is very enthusiastic. Thanks to Miss Comet at the front desk for providing food and travel tips. It was a very pleasant trip.
Original TextTranslated by Google
Response from Property: 感謝客官對朵兒的讚揚,得到您的肯定,真的是開心呢。南京,千年風貌盡顯古都韻味,一座金陵城,半部民國史,而朵兒的眼中只有您滿心的歡喜。酒店臨近各大旅遊景點,地理位置優越,酒店全體員工期待您的再次光臨~~
jejhdhshahgdhd
Jimu Twin Room
Stayed in Oct 2024
Family
7 review
5.0/5
Outstanding
Posted on Nov 3, 2024
The room is clean, tidy and spacious. Our family of three is very comfortable staying here. The hot water in the bathroom is very strong and it is very comfortable to take a shower. The staff is very friendly. The hotel is well connected and there is a small refrigerator in the room. Five-star recommendation
Original TextTranslated by Google
Response from Property: 親愛的朵友,感謝選擇總統府亞朵酒店,得到您的肯定,真的是開心呢,酒店位於旅遊景區的核心位置,多條公交線路環繞周邊,總統府,六朝博物館等南京著名景點,周邊還有很多美食,科巷美食一條街,給您滿滿的温暖。
Guest User
Superior Room (2 beds)
Stayed in Sep 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Oct 28, 2024
Atour has always been my favorite hotel. The environment, hygiene and service are all very good, and they are still as good as before. It is really tiring to walk when visiting Nanjing. I sleep really well at night staying at Atour. I often suffer from insomnia because it is too noisy. Staying at Atour is really a good choice when going out. 👍It is very convenient to travel because it is next to the subway and it is also very convenient to take a taxi.
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Response from Property: 尊敬的賓客:您好!感謝您 5 分的點評哦!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望南京總統府亞朵酒店會是您回憶裏最温馨最獨特的那個!常回家看看哦,祝:安好!
Guest User
Jimu Family Suite
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 14, 2024
I always stay at Atour when I travel, I feel more at ease, the store is in a good location, close to the scenic spot, there are many delicious restaurants nearby, the environment and service are as good as always, free parking is very convenient
Original TextTranslated by Google
Response from Property: Thank you for your praise of Duoer. I am really happy to receive your affirmation. Nanjing, with its thousand-year-old style, fully displays the charm of the ancient capital. Jinling City is half of the history of the Republic of China, and Duoer only has your full joy in her eyes. The hotel is close to major tourist attractions and has a superior geographical location. All hotel staff look forward to your visit again~~
Guest User
Jimu Family Suite
Stayed in Sep 2024
Travel with friends
3 review
2.0/5
Posted on Oct 16, 2024
First, there was a foreign object in the toilet, and then we changed to another room and found bugs on the bed. The next morning, we called the front desk to ask for a toothbrush and water, but they still hadn't been delivered until we checked out (at least an hour later), and the front desk said they forgot. The overall experience was very bad. The hotel said they would give us three breakfast coupons, but we couldn't use them, so we cashed them out.
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Response from Property: Duoer deeply apologizes for bringing you a bad experience during your stay. We have completely cleaned the water tank. The yellow stains in the water tank are not feces. We have also seen the paper in the trash can next to it, and it is still clean. Duo'er folded the triangular creases by herself and did not throw the brand-new paper into the trash can. Thank you for helping us raise the issue. It is indeed our service that is deficient. The front desk partner forgot to deliver toothbrushes and water. We will strengthen daily training. If you ask for other Atour accommodations and hygiene issues, we will give you a full refund. I am very sorry that it did not meet your expectations. Doer is also very sad and will try his best to help you get some discounts. We will supervise and urge you. Relevant departments will make rectifications. We look forward to having you stay at our hotel again to give Duoer a chance to apologize and say sorry to you again.
Wodelaoshumao
Superior Room (2 beds)
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 10, 2024
The room is clean and hygienic, the front desk lady is warm and helpful, The TV in the room is big enough and easy to use, the coasters are clean, the bathrobes are comfortable and easy to use, The hotel is in a good location with convenient transportation Especially there is a late night porridge road!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Atour Hotel Nanjing Presidential Palace will be the warmest and most unique one in your memory! Come home often and wish you well!
Guest User
Jimu Double Bed Room
Stayed in Aug 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Sep 29, 2024
The service is very good and considerate. The breakfast is delicious. The warm water is given when checking out. When I checked in, they started to introduce me to the attractions and food and told me how to get there. It was very warm and absolutely good. I will come again next time ~ Thank you!
Original TextTranslated by Google
Response from Property: Dear! Thank you very much for your stay. The hotel is located at Exit 3 of Xi'anmen Station on Line 2. The hotel has carefully prepared [Yado Village Selected Black Tea] for every guest at the front desk. The eighth floor is also equipped with [Self-service Laundry Room] so that you don't have to worry about changing clothes in the hot summer. There is also [Free Fitness Center] [Treadmill] on the sixth floor so that you can enjoy private fitness fun in the store. The hotel is close to major tourist attractions and has a superior geographical location. All hotel staff look forward to your visit again.
Taoge920
Superior Room (2 beds)
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Sep 20, 2024
The room is clean, the environment is quiet, and the location is very convenient. The front desk clerk is very friendly, just like home! Although it is the first time to stay, there is a familiar feeling. I will come to Nanjing again, just like choosing here!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您 5 分的點評哦!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望南京總統府亞朵酒店會是您回憶裏最温馨最獨特的那個!常回家看看哦,祝:安好!
Guest User
Jimu Double Bed Room
Stayed in Aug 2024
Other
60 review
5.0/5
Outstanding
Posted on Sep 17, 2024
The location is good, five minutes from the subway, there is a Huaiyang cuisine restaurant next door, and there is a person named Liu Changxing at the intersection, he serves brunch and lunch, the food is very authentic, and it is seven or eight minutes by bike from the Presidential Palace
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Atour Hotel Nanjing Presidential Palace will be the warmest and most unique one in your memory! Come home often and wish you well!
Woaishenghuo
Parent-child Suite
Stayed in Jul 2024
Family
15 review
4.2/5
Very Good
Posted on Aug 25, 2024
The sanitation is OK. The bathroom and shower room are separated, but there is no place to put clothes. It is very inconvenient to wear clothes outside. The waiter does not take the customer's questions seriously and is perfunctory. When asked about the way to the Six Dynasties Museum, it is obviously nearby, but he gave the wrong way. It was a waste of a kilometer in the hot weather. The refrigerator is Oriental Leaves, and the drinking water is Jingtian purified water, which is different from other Atour hotels. It is convenient to wash clothes. Except for the location, it is a hotel with low cost performance.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Atour Hotel Nanjing Presidential Palace and sharing your stay experience. We are deeply sorry that the service you described did not meet your expectations. We will immediately investigate the issue you mentioned and seriously deal with the relevant responsible persons. Guest feedback is very important to us. We will use this as a driving force for continuous improvement. Thank you for your valuable comments.