AltavillaPeony
August 28, 2023
Upon our arrival we were presented with a 10m2 classic room with pool view which we couldn't fit in even with our suitcases, zero space, zero possibility of moving around, zero comfort. We point out that the room is too small and we are told that it is instead "romantic" and that they cannot change it because the structure is full. We arrive to discover that the mattress is completely collapsed and we sleep the first night all cramped because the mattress gives way to our weight under the bed. At this point we ask to replace the mattress but we are strictly denied, as it is August, and they offer to give us another classic room. (They also tell us that they will give the room with the broken bed to another customer who certainly won't complain about the broken bed...) The replacement room, although much larger, being classic, is along the road and looks therefore very noisy during the day and night, not very relaxing. Furthermore, breakfast is served in the room, as there is no possibility of consuming it in an equipped room, and every morning from 08.30 onwards a sort of basket is brought with a very limited choice of food to be consumed on the small table outside. from the room. In the morning our room was completely exposed to the sun and it was therefore impossible to relax because we were literally cooking from the sun and the heat, which was really uncomfortable. The cleanliness leaves nothing to be desired, to say the least. The structure does not even have a vacuum cleaner available so the rooms are "cleaned" with brooms. It is inevitable to say that when we entered the two rooms we were given for the first time we found hair from previous guests on the floor. What can I say, a beautiful island but we were not satisfied with the structure. If you come here, it doesn't deserve a Classic room which has significant inconveniences in my opinion. Staff not very understanding and available to the customer's needs.
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