Hilton Hotels in Nashville

I always use it with confidence. The hotel staff will be happy to assist you. The hotel restaurant is convenient and convenient.

Hotel was just okay. Didn’t get the room we booked. Checked in through the app and chose a room but when we arrived the desk agent said sorry the app was wrong. That kind of put a damper on things because we paid and selected a corner room away from the elevator and main hall. We just moved on and didn’t press the issue. Desk attendant didn’t seem to want to make it right and I wasn’t in the mood to argue. We were just grateful we made it there. Room was good but when your pay a fair amount of money for a hotel like the Hilton it really should just offer standard things. Wi-Fi, parking. Room would have been great with a microwave to warm up food. Refrigerator and iron both had issues. Overall stay was good but not sure we would book with Hilton again.

Before you arrive and go on the app to check in you are offered several upgrade options at additional cost. When you get to the hotel the desk staff is confused and tells you there are no free upgrades for diamond members. This is the country music capital of the world however this hotel has decided to play very loud screaming music here for 2 days did not hear one country song. This is an all the common areas including the rooftop Bar not sure who thinks this is cool music it is not. There is no local shuttle you have to pay $20 to go 2 miles in a Lyft for dinner and you have to wait 15 minutes at least at the airport where the Lyft pickup area is pure pandemonium. The entire facility is new however there is lots of tile throughout the building in the common areas and it all needs a good scrubbing from the inside of the elevators which on day one was completely filthy all the way up to the rooftop bar area and pool which also needs a good scrubbing. You get exactly two bottles of water at check-in and that is it as a diamond member until the next day and I'll put two more in your room. The hotel restaurant is supposed to open at 6:00 finally at 6:32 some folks showed up and we got on with breakfast as a diamond member you get $15 towards a $25 breakfast. The floor in the restaurant needs swept and a good scrubbing. There is no executive lounge on site. The convenience of walking out of the terminal into the hotel is very nice I just wish they would give the place a good cleaning and play some country music on their screaming overhead speakers. It would also be nice to bring back some of the lost features of being a diamond Hilton frequent guest.