Grand Mercure Nasu Highlands Resort & Spa Reviews

Response from Property: Thank you very much for choosing our hotel from among the many accommodations in Nasu. We are truly grateful that you have chosen our hotel for your annual family trip to Nasu. We are very pleased that you accepted our offer to upgrade from a Japanese-style room reservation to a Western-style room. All of our staff are very grateful to hear that you were satisfied with the cleanliness, location, interior, response, and service during your stay just after our reopening. We hope that you will visit Nasu again next year. We will continue to strive to provide you with a comfortable stay, so we appreciate your continued support. We look forward to welcoming you back again. Thank you. Grand Mercure Nasu Kogen Resort & Spa Web & Marketing Communications Representative

Response from Property: Thank you very much for your recent stay at Grand Mercure Nasu Kogen Resort & Spa. We are very pleased to hear that your children thoroughly enjoyed our indoor and outdoor play areas. We are also glad to hear that you were pleased with the free drinks and snacks in the bar area. It makes us very happy that you and your family had a comfortable stay. We look forward to welcoming you again. Thank you very much for your valuable feedback. Grand Mercure Nasu Kogen Resort & Spa Web & Marketing Communications

Response from Property: Thank you very much for your recent stay at Grand Mercure Nasu Kogen Resort & Spa. We are extremely honored to hear that you enjoyed the hotel's location, the view, the cleanliness, and the impression you had of our staff. All of our staff are truly pleased that you were able to take home fond memories of your trip. We will continue to strive to provide you with comfortable and warm hospitality. All of our staff look forward to welcoming you again. Thank you for your valuable feedback. Grand Mercure Nasu Kogen Resort & Spa Web & Marketing Communications Representative

Response from Property: Thank you very much for your stay at Grand Mercure Nasu Kogen Resort & Spa. We are very pleased that you were satisfied with the atmosphere and facilities of your room, as well as our relaxation facilities and lounge. We will continue to strive to provide you with a comfortable and pleasant experience. We look forward to welcoming you back soon. Grand Mercure Nasu Kogen Resort & Spa Web & Marketing Communications Representative

Response from Property: Thank you very much for choosing our hotel from among the many accommodations in Nasu. We are very pleased that you were able to join us on a last-minute family trip and enjoy your stay. We are honored to hear that you were satisfied with the buffet, all-inclusive facilities, and hot springs. We will continue to strive to improve our services so that you and your family can have a comfortable stay. We look forward to welcoming you again. Thank you. Grand Mercure Nasu Kogen Resort & Spa Web & Marketing Communications Representative

Response from Property: We sincerely apologize for the inconvenience and discomfort caused during your stay. We will take seriously the complaints we have received from our customers about the inconvenience when using a wheelchair, the inappropriate response of our staff, and the fact that they were not satisfied with the meal, and we will strive to make improvements. Your valuable feedback is an important indicator for us to improve the quality of our services. Regarding this incident, the relevant departments will strictly consider our response and take measures to prevent it from happening again. In addition, we will strive to review the menu and improve the quality of our meals so that we can meet your expectations. All of our staff members will continue to work hard to provide services that will satisfy our customers, so we hope that you will give us the opportunity to serve you again. Once again, we would like to thank you for your feedback and apologize for any inconvenience caused.