On the day of arrival, there was someone's hair stuck on the razor, the lotion was also used by someone, the room was not cleaned, so I cleaned it with wet tissues that I brought for personal use and left things on the table, the shower in the room the hotel moved me to was broken so I had to shower in the bathtub, there was no hair dryer in the room, and the phone was broken so I could not receive any return calls to my requests. And this is from ANDAZ, which is proud to say that it was concepted by Hyatt! On top of that, they apologized and left a bunch of unnecessary towels in my room. It is natural that they should have moved me from a dirty room to a clean room, but they did not even offer me a cup of coffee. I will probably never come back here again, and I feel like I wasted my money on the hotel I paid for the stay, trusting Trip.com's reviews.
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