Hilton Garden Inn Hotels in New York

My room had a nice view. I originally booked it for four nights, but I couldn't check in due to something unexpected. I applied for a refund and the hotel agreed. But one thing that made me very angry at the time was that the staff didn't lock the door for me after house keeping was completed. I went out at noon and came back at three o'clock in the morning. There was no theft or anything like that. The ice machine was right at the door of my room. There are so many people coming and going that it makes me scared just thinking about it!

Great location, around the corner from Rockefeller center. Cons- was charged $100 for parking next door after validation from Hilton but the website says $65. After walking around all day we wanted to sleep in a bit however housekeeping came knocking at 8:00 A.M until we left at 12:00 about 4 times.

Recently back from a 4 night stay here. The positives first, reasonable distance to attractions, comfy bed, clean enough, nice staff, good elevators. The staff kindly acknowledged my birthday with wine and treats, thank you. The negatives, we arrived at 2pm, check in was supposed to be 3pm, didn't get checked in until after 4pm, a bit disappointing to spend 2 hours hanging around the reception. This is a sketchy area, there is an issue with drug use here, you will encounter junkies every time you walk along the street to the hotel, they hang out on the corner on sofas and chairs. In the room itself my main complaint was the noise of the aircon, it sounded like a jumbo jet was landing on the bed, the bathroom fan was on 24/7 with no off switch which was an added layer of noise. We had to freeze the room while we were awake as we had to switch off the aircon to get any sleep but then the room overheated. It made for 4 sweaty, sleepless nights unfortunately. Hotel said they would send someone up to check out the aircon but we never heard anything. As the hotel was full there was zero chance of us being moved so we just resigned ourselves to the noise. As diamond member, did not receive upgrade but was allowed $10 pp to spend at the hotel. As the restaurant was closed and there was no bar, all that was left was the overpriced shop. $4 for yoghurt, $4 for kind bar, that was about it for the allowance. This is my 5th visit to NY in 8 years and my least favourite hotel stay yet, unfortunately I would not return.

Originally wanted to store the luggage, the result was directly for me to check in early; the service is very good, the location is very convenient, next to the subway

Sitting at JKF waiting to fly home... Great hotel, great staff and superb location. The shower over bath could be updated but there is gym facilities, free WiFi, a good little shop on site and a breakfast cafe too. The subway entrance is at the door and Macys and the Empire State Building is 2 minutes walk. Times Square is also only 5 minutes walk. We also walked to the 9/11 museum which tool 55 mins However the hotel booked our taxi to airport and to say that was a mistake is an understatement!!

This hotel is in a great location in Manhattan - close to Penn station and a host of subway stations. So much of Manhattan is within walking distance from this hotel! The staff was always friendly and helpful, even though the hotel was clearly very busy. Our room was actually surprisingly spacious for Manhattan standards. Yes, this is not the Plaza, but I found our room to be larger than many Manhattan hotels I have stayed at in the past. Our bed was very comfortable, the A/C worked well, and our room was very quiet. The bathroom was nice and again, large enough to not have to do acrobatics when using the toilet. The shower was large as well and we had great water pressure. The room was overall in very good condition and looked nice. The staff was always friendly, professional and helpful and never seemed rushed or stressed out, even though this hotel was obviously very busy and there were always people in the lobby. I can only recommend this hotel for anyone who is looking for a clean and quiet room in Manhattan.

The best thing about this hotel is the location. It's just steps from the southern part of Times Square. We had a floor-to-ceiling window with a view of the square and ball (it was December) which was awesome. Lots to see and do just steps away. Room and bathroom were small, which I expected for NYC. Everything was clean and housekeeping was friendly. Elevators can be slow, but they need to do something about check-in. It's horrible. Waited an hour in a cramped line with two young boys. Most parents nightmare. They should figure out a system to just text you when your room is ready. Then not everyone needs to come at the same time. There isn't enough room in the lobby. I would visit again but would request early check in or come much later.

The location was excellent. We were near the Times Square, Rockefeller Center, supermarket, food trucks, one-dollar pizza place, restaurants, bakeries, and few blocks from Central Park. There were also nearby subway stations so commute was no problem. We had 2 free bottled water on arrival and if you need more, it costs $3 each. How I wish they would refill the coffee and tea pods though when used though. I liked how they have 24hr open shop in the lobby where you can checkout the items yourself but most didn’t have prices or couldn’t be looked on the computer we didn’t bother. The room was clean but the cabinet needs fixing. We had one with broken cabinet door. Small appliances include coffee pod machine, microwave, and hair dryer. View was good, we were on the 30th floor and I enjoyed looking outside the window. What I liked best was the breakfast. Overall, I’m still happy to stay here on my next NY trip 😊

Stayed for four nights, the front desk was more than 100 dollars at the check-in, fortunately I checked it. Ctrip customer service response is also very timely and fast. The hotel is conveniently located in Midtown Manhattan, with a wide selection of food, drink and entertainment. For Manhattan, the room size is OK, the twin room is booked, each bed is not small, and two people sleep enough. Shower gel shampoo lotion is a brand of neutrogena. Not very satisfied with the place: First, when you sleep, the sheets are always separated from the quilt; second, the breakfast is expensive and not good.

Traveling here with friends, the hotel is located very close to the subway station, it is very convenient to go anywhere in the center of New York, it is quiet because there are not many people nearby at night. The room facilities are okay, refrigerators and microwaves are available, the bed is big and the aisle is a bit small. It is a bit embarrassing not to provide room cleaning during the epidemic, other experiences are good.