Guest User
November 26, 2024
A very bad experience. We booked a room on Ctrip two weeks in advance.
Because the flight arrived at 11:30 pm, we booked this airport hotel, but when we went to the front desk, they said there was a system problem and there were no rooms. What is puzzling is that there were other guests who checked in later, but they still had rooms. It may be because we are holding Chinese passports and are discriminated against. Although they paid for the taxi to go to another hotel, it was already very late and we could have rested early in the morning, but it took more than an hour. The hotel owed us an apology, and no one came online to deal with it when we contacted Ctrip. It's really bad.
Original TextTranslation provided by Google