Hotels Near Lapennaco Home & More in Niagara Regional Municipality
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Best Hotels near Lapennaco Home & More
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15.06km from Lapennaco Home & More
Just steps away from the brink of Niagara Falls our Days Inn by Wyndham Fallsview is the perfect place to get away from it all. Conveniently located off Highway 420 and near Casino Fallsview you will enjoy easy access to the most popular Niagara Falls attractions from our picturesque setting.
OOddtribe 2022.10.15
This is by far the most affordable stay for the visit in Niagara Falls. Everything from staff members to the location and pool is satisfying. The price is affordable, which also includes a decent amount of food for breakfast that doesn’t make me panic for going out. The overall experience is good but I caught 5 bugs on the first day in my room.
134 review
3.6/5
Price from
CAD 50
per night
15.2km from Lapennaco Home & More
Located in Niagara Falls (Fallsview), Marriott Niagara Falls Fallsview Hotel & Spa is within a 10-minute walk of Queen Victoria Park and Fallsview Casino. This 4-star hotel is 1.4 mi (2.3 km) from Casino Niagara and 1.6 mi (2.6 km) from Fallsview Indoor Waterpark.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a spa tub, and a steam room. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can catch a ride on the shuttle (surcharge), which operates within 2 kilometers.
Enjoy American cuisine at Morton's Grille, a steakhouse which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Niagara Falls? This hotel has facilities measuring 2416 square feet (224 square meters), including conference space. Guests may use a bus station shuttle for a surcharge, and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 432 air-conditioned rooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms have complimentary toiletries and hair dryers.
LLeonaP 2023.10.04
The ladies were all superb, great staff especially the front desk. the room was supposed to be a falls view room we were placed on the 6th floor, one floor up from the mezzanine, all we saw was trees. also found 3 spiders in the room I was scared shitless as I do not like the creepie crawlies. Over all a great location for the hotel but my view was **** not what they advertised. The wine tasting packages are all in ”niagra-on-the-lake, wego bus takes almost an hour to get there along with transfers to the orange line. Ladies at the on site restaurant are super helpful and warm. Burning spring passes were included but the spa oasis isn't anything to write home about.
Excellent
188 review
4.3/5
Price from
CAD 210
per night
15.3km from Lapennaco Home & More
With a stay at Oakes Hotel Overlooking the Falls in Niagara Falls (Fallsview), you'll be steps from Queen Victoria Park and 4 minutes by foot from Fallsview Casino. This hotel is 0.7 mi (1.2 km) from Skylon Tower and 1.1 mi (1.7 km) from Clifton Hill.
Take advantage of recreational opportunities offered, including an indoor pool, a spa tub, and a sauna. Additional amenities at this hotel include concierge services, a fireplace in the lobby, and a vending machine.
Enjoy a satisfying meal at Applebee's Bar & Grill serving guests of Oakes Hotel Overlooking the Falls. Wrap up your day with a drink at the bar/lounge.
Featured amenities include express check-out, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 237 air-conditioned rooms featuring LCD televisions. Cable television is provided for your entertainment. Private bathrooms have designer toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
GGuest User 2022.10.10
This hotel is amazing! We were on our honeymoon and received an upgrade to a jacuzzi room with a falls view! The view from our room was absolutely amazing, we looked right down over the falls! The staff also gave us food vouchers and it was a very generous gesture and we were very appreciative of it! The room was clean and the hotel was well maintained. The only issue I had at this hotel was they charged a $100 deposit as I don’t have a credit card, and there was issues with getting the deposit back as they said they released it back to my ‘credit card’ however I explained a debit/ credit doesn’t work like they, they became confrontational, the general manager called me and he was a bit rude and arrogant. I still have not received my deposit back. My husband and I are on a cross country road trip for our honey moon and have stayed in quite a few hotels so far, and this was they only hotel that had an issue with refunding the deposit.
Very Good
47 review
4.0/5
Price from
CAD 99
per night
15.3km from Lapennaco Home & More
With a stay at Hilton Niagara Falls/Fallsview Hotel & Suites, you'll be centrally located in Niagara Falls, steps from Fallsview Casino and within a 10-minute walk of Skylon Tower. This 4-star hotel is 0.9 mi (1.5 km) from Clifton Hill and 1.1 mi (1.8 km) from Casino Niagara.
Try your luck at the casino or dip into one of the 2 indoor swimming pools. Additional amenities at this hotel include wireless Internet access (surcharge), concierge services, and gift shops/newsstands.
Grab a bite to eat at one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 1059 air-conditioned rooms featuring refrigerators and MP3 docking stations. 32-inch LCD televisions with premium TV channels provide entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
HHailey 2023.11.13
This hotel is right in the center of Niagara. Walking distance to everything and connects to the ****** and other shops, which was very nice. On Friday morning we were woken up by a fire alarm at 6AM, this was a bummer and ruined our mood for the day as we were planning to sleep in a couple more hours and enjoy our last day in Niagara. The fire alarm wasn’t so much the problem as the wait to get the elevators to start working again. We were forced outside in 40 degree weather with nothing but what we had on for almost 2 hours. Please get a proper elevator fire system in place to make this false alarm easier for customers.
Very Good
89 review
4.2/5
Price from
CAD 191
per night
16.54km from Lapennaco Home & More
With a stay at Sheraton Fallsview Hotel, you'll be centrally located in Niagara Falls, steps from Queen Victoria Park and Oakes Garden Theatre. This 4-star hotel is 0.3 mi (0.5 km) from Fallsview Indoor Waterpark and 0.4 mi (0.6 km) from Casino Niagara.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After enjoying recreational amenities such as a nightclub and a water park (surcharge), a lucky night at the casino is the perfect end to the day. Additional features at this hotel include complimentary wireless Internet access, concierge services, and an arcade/game room. Guests who want to try their luck at the slots can hop on the complimentary casino shuttle.
Enjoy Italian cuisine at Massimo’s Italian, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7 AM to 11 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. This hotel has 18 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 669 air-conditioned rooms featuring refrigerators. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User 2024.07.09
The location is very convenient, just a 3-minute walk to the falls. However, the guest service is average. There were some bugs in the room, and they said that this is normal in the summer. They arranged a new room for us, but they were unwilling to deliver the room key to our room. They claimed to be a 5-star luxury hotel, but the service was poor.
Excellent
156 review
4.3/5
Price from
CAD 199
per night
17.74km from Lapennaco Home & More
Welcome to the Holiday Inn Express Niagara-on-the-Lake, conveniently located off Queen Elizabeth Way highway, and a short drive from Hamilton, Toronto & Buffalo with free on-site parking including an electric vehicle charging station for all registered guests.Start your day off right with our complimentary Express Start® hot breakfast bar and a wide selection of popular items. Unwind and refresh in our indoor swimming pool or burn off those extra calories in the state-of-the-art Fitness Centre. We are pet friendly. The 24-hour Business Centre and free Wi-Fi will keep you connected to friends, family, and the office, while our on-site guest laundry facility will prove to be a welcomed feature for those who prefer to pack lightly. Flexible onsite meeting and event spaces are available for groups of up to 100 people.Guests enjoy this Niagara-on-the-Lake hotel while they explore beautiful Ontario. The nearby Outlet Collection of Niagara Mall offers a premium shopping experience, while majestic Niagara Falls is located only a short drive away. Tour over 20 distinct wineries including the award-winning Inniskillin, Trius, Jackson Triggs, and Peller Estates. A stroll along Queen Street, in the historic district of Niagara-on-the-Lake, provides a unique cultural, shopping, and dining experience for all to enjoy. Earn IHG One Rewards Points when booking qualifying rates.
GGuest User 2022.06.17
Amazing room, clean, modern and spacious. Staff all friendly. Lots of parking and good location for the wineries. The breakfast was very poor though in my opinion and compared to holiday inn breakfasts in the uk. Paper plates, very few actual tables. The egg was very dried up and not replenished.
Excellent
107 review
4.5/5
Price from
CAD 171
per night
17.83km from Lapennaco Home & More
With a stay at Comfort Inn St. Catharines in St. Catharines (York - Haig), you'll be a 3-minute drive from Meridian Centre and 7 minutes from Brock University. This hotel is 4.3 mi (6.9 km) from St. Catharine's Museum.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this hotel include gift shops/newsstands, a television in a common area, and barbecue grills.
Enjoy a satisfying meal at Joney R's Eatery serving guests of Comfort Inn St. Catharines.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Make yourself at home in one of the 98 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls.
GGuest User 2018.08.06
Budget hotel, overall not bad. Breakfast is paid separately, free parking is good, and there is a refrigerator and microwave in the room.
101 review
3.8/5
Price from
CAD 123
per night
18.22km from Lapennaco Home & More
With a stay at Capri Inn, you'll be centrally located in St. Catharines, a 4-minute drive from Lake Ontario and 15 minutes from Clifton Hill. This hotel is 13 mi (21 km) from Fallsview Casino and 13.1 mi (21.1 km) from Fallsview Indoor Waterpark.
Make use of convenient amenities such as complimentary wireless internet access, a picnic area, and a vending machine.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
Make yourself at home in one of the 30 individually decorated guestrooms, featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.
Excellent
100 review
4.4/5
Price from
CAD 120
per night
18.32km from Lapennaco Home & More
Welcome to the new Hampton Inn by Hilton St Catharines Niagara, centrally located within 10 minutes of Niagara Casinos, Niagara wine region and other top attractions. Our hotel offers convenient access to all major highways including QEW Highway and 406 Highway. For our avid shoppers, look no further than the new Outlet Collection of Niagara featuring some of the worlds’ top designers and stores.
We are within walking distance to restaurants, Costco and Fairview Shopping Mall. Visiting families and teams love our proximity to the Meridian Centre, First Ontario Performing Arts Center and Seymour Hannah Sportsplex. Our St Catharines hotel is only 30 minutes from the Peace Bridge to USA and 60 minutes to Canada's largest city, Toronto.
Our one bedroom suites are fresh and modern spaces with a microwave, mini-fridge, 42-inch HDTV, coffeemaker, and a work desk with ergonomic chair. Feel rested after a great night’s sleep on the clean and fresh Hampton bed®, and stay connected with free WiFi and plenty of device-charging spots.
Start each day with a free hot breakfast. Grab a bite to eat in Perkins Family Restaurant. Our Suite Shop is always open for snacks and drinks, and there’s free coffee and tea service in the lobby. Refresh in our heated indoor pool or workout in our amazing state of the art Energy Fitness Centre, free for our guests to use. Don't forget to sign up for some of our fitness classes such as spinning and yoga. We also have a business center on site, open 24 hours for your convenience.
GGuest User 2022.08.19
Stayed here for a quick getaway to the Niagara region. This hotel is very close to the factory outlets and approximately 20 mins to the falls. The staff at the front desk were amazing and we very impressed with the room and all of the hotel facilities. It’s very clean and well maintained. Plenty of free parking and the breakfast was great. Would definitely stay here again in the future.
Excellent
102 review
4.5/5
Price from
CAD 169
per night
18.51km from Lapennaco Home & More
Enjoy proximity to one of the worlds natural wonders when you stay at Ramada by Wyndham Niagara Falls by the River. Located on the Niagara Parkway we are the closest hotel to the Gale Centre sporting facility directly across from the White Water Walk and steps from the WEGO Stop - offering direct access to The Falls and many local attractions. Our hotel is minutes from Casino Niagara Niagara Hornblower Cruises and Clifton Hill. Niagara-on-the-Lake and its enchanting wineries offer a great day trip and those flying in will be a short drive from both Niagara Falls International Airport IAG and Buffalo Niagara International Airport BUF. Guests can enjoy a discount at the on-site IHOP.
GGuest User 2023.01.31
Property is very nice, located about 5 mins away from all main attractions and Clifton Hill. If you have car, it's easy to transit, otherwise there is a bus stop outside the hotel, which takes your to all attractions. Better to take daily pass for unlimited travel
113 review
3.6/5
Price from
CAD 99
per night
Latest Reviews for Niagara Regional Municipality hotels
Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.4/5
Excellent
GGuest UserBased on the reviews, I requested renovated rooms on a higher level floor. We were booked into two adjoining rooms on the 8th floor (hotel has 10 floors). We did not pay extra for any kind of ”view” (other than perhaps the 10pm fireworks, not sure what else might have been viewable, however). The rooms were, in fact, recently renovated and were very nice: very spacious with sleek/modern furniture and an updated/modern bath. Beds were very comfortable. The only minor nit was the rooms could have used a 2nd mirror; there was just 1 mirror over the separate-from-shower/toilet-room sink, really only enough room for 1 person to use comfortably at a time. Housekeeping came once during our 4 night stay, which was about right. All staff members were friendly and helpful. Location was great - everything was very walkable from here, and yet it was not too close to be overly noisy/congested. We would stay here again!
4.3/5
Excellent
GGuest UserRoom’s clean with Marriott standards. The bed’s super comfy. Breakfast’s great. And staff keep refill the foods in the line. Nothing empty on the line. Staff at check-in counter’s friendly and very fast working.
4.2/5
Very Good
GGuest UserHave to admit , reading reviews about various hotels in this location , we were apprehensive ! Infarct , we changed our reservation to this hotel , as it received the better reviews generally . We speak as we find , its the best way , and for us ,the experience here has been 1st class ! We arrived on a damp evening , having had a long journey from the U.K. to Niagara , we were so warmly welcomed by Victoria , the assistant Manager and her colleague ( whose name I didn’t get , sorry ) who were so friendly and upbeat ! Our room, well , it was perfect , a Huge bed , spacious , coffee maker , massive tv , great shower room , microwave ( if u needed it ! ) … and the best part…………THE VIEW ! ! All we can say is WOW ! Just BREATHTAKING , a perfect view of the falls , at night all lit up , by day , their natural beauty ….truly stunning ! We spent time in the room just staring from the windows ! Oh , and there is a jacuzzi Bath in this room also ! The room was spotlessly clean when we arrived too . A great hotel , fabulous location , indoor pool if you would like a dip , and a gym ! Lots of bars and retauarants around too ! My only criticism is , the room is only serviced once every three days ( seems to be regular occurrence in this area ? ) If this is the worst hotel I get to stay in , I will be VERY HAPPY ! I would HIGHLY recommend the Radisson Falls view ! We booked a. Fallsview , with jacuzzi , well worth it !
4.0/5
Very Good
JJohn4563The room was okay, but not particularly satisfactory. The scenery is okay, but the facilities are a bit outdated. Hygiene is general, and there is a gap between environment and price ratio.
Service: The front desk deposited a rental fee of 93 Canadian dollars, deducting the parking fee of 47 Canadian dollars a night, and the remaining balance was not returned.
Parking is expensive and inconvenient!
The swimming pool is suitable for children to play.
3.9/5
GGuest UserWe researched the package deal and called the hotel directly to book because we had some questions about it. I tried calling the hotel for hours without them answering. So I called the restaurants directly. Skylon answered snd told me the deal is specific. Either salad or French onion soup to start with fresh bread, butter, striploin, chicken, pasta, prime rib, desert was black forest cake or mocha pudding. Plus tea or coffee. Btw no raw or brown sugar available. CoCos steak house never answered their phone after several calls over several hours. In the package it includes one meal at the Skylon one meal at COCOs Steak House. I assumed the dinner would be comparable and the breakfast would be decent. Was I in for a wake up call. Upon checking in which is slow and guests are very frustrated with the speed and etiquette mannerisms they receive at this hotel. In 3 days I never heard ; hello, welcome, thanks for staying, good morning, how was your stay, have a good day, good afternoon, etc. Upon entering our room it was modern, wood floors, wallpaper that was peeling on every wall, sliding door that barely worked, probably from 1970s. TV was small, remote was old and didn't work well. The towels were not in the room, no wash clothes etc. I called the front desk but had to go myself to get them. The bath mat never came. The bottom of the tub is extremely slippery, dangerously. The bed however was extremely comfortable and the linens high quality and spotless clean. The pillows were great as well. The rest of the room was clean with no complaints. Although I requested a higher floor, we received a ground floor, so no balcony or outside furniture to relax. Also for security reasons I prefer upper floors. Dinner at Skylon was great. The views, the food, and service were all excellent, although my meat was slightly overcooked it wasn't worth mentioning to the server. Dinner the following night at COCOs steak house was the complete opposite. The dinner selection was quite limited. Choice of one entrée, no appetizer, no desert. ! You had the choice of personal size pizza, chicken, prime rib, pasta. Although I had rare prime rib the night before, I ordered it again. They included choice of potato and veggies. I had baked potato. They don't have the loaded option although they have butter, sour cream, and bacon. Dinner arrived and was a sad story. Although I asked for rare, it was obviously cooked days earlier and reheated to well done. The portion was small, meat was extremely chewy, and no flavor at all. Served on a small diner plate with sour cream in a plastic cup. Definitely not worth $140 that was the price difference per night for the upgrade for the meal package. Breakfast at COCOs was sad too. It was limited to tea, or coffee, no option for juice, pancakes, or waffles Two eggs, bacon or sausage with toast but rye wasn't available either day just because it wasn't I was told. Lol. It didn't include hash browns or potato. Sl
3.7/5
GGuest UserThe location of this hotel is faultless! Absolutely perfect to be able to see the falls and both Clifton Hill and Victoria Avenue are a short walk away too. As per the other reviews, the hotel rooms are quite dated in terms of the decor and furniture. But our two rooms didn’t have any problems with them. We were on the 6th floor and had a great view of the falls (although the windows could do with a clean!) I would HIGHLY recommend anyone staying here to pre-book breakfast (or a room with breakfast included), because the food is super tasty, filling and the service is great AND you sit over looking the falls too. Why would you leave for breakfast elsewhere when this is your view?!
3.6/5
MMkerry81We traveled here for a mini family vacation and I really enjoyed our stay! LOVES: the Juliet balconies that overlook the central atrium -- I loved having a place to drink a coffee or glass of wine in the evening that wasn't the hotel room itself. - the ambiance of the atrium was relaxing and sweet - free breakfast and parking (BONUS) **I loved having breakfast available for our young kids. They served cereal and fruit, toast and muffins. The eggs didn't look amazing, nor did the sausage but it's a FREE BREAKFAST! In Niagara Falls! That alone saves almost $100 for a family of four. -fridges in the bedrooms - price was great :) CONS: - it's outdated. Don't expect modern rooms and decor; the rugs are worn and paint is peeling - the central atrium is very loud in the evenings, busy with hockey tournaments and swimming children. The hotel has quiet time starting at 10pm and they were vigilant in following this protocol Overall: Go here with your family! It's super cute and get a room with a balcony :) Michelle
3.1/5
GGuest UserI booked a King-size bed suite for Labor Day weekend from here and then read so many negative comments about it (well I normally read the reviews before booking a stay but this time was a last minute booking and I found a good deal with only a couple suites left so I booked it right away), so I was worried.
As many reviewers wrote the line to check-in was long (it was 3:45pm when we got there), yet there was a note saying they are currently updating the system/software, and the manager did come out and apologized for the wait by saying she was short of staff. Also, before Starbucks closed the staff made some ice capp (sample size) for the line. Both the manager came out addressing the wait and the coffee were nice gestures. Throughout the 20 mins wait I did see a few transaction problems with credit cards not going through and booking issues from specific booking sites. When it was our turn, the guy who served us did not greet us but only asked for my last name and then told me there was a parking fee and resort fee, and told me 2 times that there would be a $150 deposit, which I knew beforehand, and then asked me to sign. From the indifferent facial expression on the 3 check-in staff I could tell they had a long (and possibly rough) day enduring the frustration from the technical issues and customers who might have bias from reading negative reviews before coming. While I am a customer expecting good customer service, believing they should portrait the expected professionalism, that includes at least a decent greeting and smile which I can normally get from a cashier at a supermarket, I would lower my expectation this time to not let anything affect my mood with my loved one for this stay. Maybe I had expected worse, but honestly this was actually not bad at all. (On our way up we came across 2 cleaning ladies who greeted us with smiles)
So we got a suite on the top floor - I must say it is super clean and pleasant! The toilet tank has a little leak to the bowl so there is a small ongoing water sound but that is the only imperfect thing inside the suite. I am very pleased with the room.
I read before about someone drank the bottled water and got charged, there's actually a price tag/note on the bottle. So to be fair people need to read for what is communicated to you.
To make the resort fee well spent I had a swim before it closed (although it is expensive to pay $20 for a swim and it is hard to agree with such ”resort fee”). Again, it was clean and pleasant. The water wasn't warm enough for small kids as I saw some could only stay for a few minutes then left, so it was good for real swimmers like us who could enjoy a small-kids-free swim time.
Many booking sites said there is a sauna room but we couldn't find one, the staff at the reception said he didn't know there is one, and we caught another staff near the pool and asked and he said many years ago there was one but not anymore.
The daily specials at the restaurant Don Cherry and the breakfast menu are costing nothing more than any other entry level restaurants/chain eateries nearby so I think it is good and convenient to just dine in downstairs, especially on rainy days.
So I am writing this to provide a more balanced view. I believe many who think their expectations unmet would vent by writing a bad review, and I do believe bad experiences do happen, yet at the same time most won't care to share their experiences if things are fine and okay. For me, after reading so many negative comments I feel that I can give my honest review to show the other side of the coin - This is only fair for the hotel and the staff who did do a great job, like the staff, Eva, who cleaned our room, and those who stock the pool with clean towels and keep the area clean :-)
(My deposit was clear upon check-out, unlike some reviewers wrote that they did not get back the money after a week)
Read less
3.0/5
GGuest UserVery courteous and professional front desk agents. Well appointed room with comfortable bedding and shower. Wi-Fi unable to reach room and constantly showing “no internet connection”. After informing front desk at checkout that this was the only unfortunate downside to my stay, I asked that the $CAD5.00 facility fee be credited as a goodwill gesture. After checking with her manager, his answer was no. I am a Wyndham Rewards Diamond member who books often through Trip.com due to the unbeatable rates. This manager has a lot to learn about retaining customers. A small goodwill gesture such as that would have persuaded me to return, however now there is no longer a reason to. There are plenty of hotels in that area that have functioning amenities covered by their facility charge.
1.9/5
GGuest UserThe Hotel by far isn't wheelchair accessible we had a hell of time getting me in and out of the 2 sets of doors. I had asked before hand if the Hotel and room was wheelchair accessible. The elevator smelt musky. We booked for 3 nights. When we entered the room it also smelt musky, but we didn't think anything of it. The first room they put us in only 1 of the lamps worked out of 3. We The TV was snowy and we said something to the front desk and we were told that they've been having issues with the cable. The switches beside the bed only 1worked and they looked sunken into the wall. My wheelchair just barely fit through the door to the room. My husband and I woke up in the morning all congested. My husband noticed water damage in the corner by the ac. We told them at the front desk and they said someone would look at it. When we got back from the days outing, nothing was done. My husband went to the front desk to get our money back due to the fact that I'm allergic to mold. Cause we booked online they couldn't refund but switched us to a room with a jacuzzi tub in it. Low and behold the TV works perfectly. There wasn't enough towels for 2 people left in the room. Out of 2 ice machines only one worked but just barely. The restaurant didn't have any hours posted. We went to the pool, was very disappointed to find the hot tub gone. The pool looked like it hadn't been cleaned for awhile. There was no smell of chlorine the rope that was supposed to go across the middle of the pool was tied to the rail and the other end to the emergency ring. There was bits of pool noodles all over.
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