Peppers Noosa Resort and Villas

Incredible! Such lovely staff. The view from breakfast was immaculate, will be back soon. Food was also excellent!

Take the good with the VERY bad. First impressions of this place were the drive up the hill to the reception area. It was leafy and gorgeous, a wonderful part of Noosa. At check-in, things took a turn for the worse. The check-in manager Luiz informed me that daily cleaning was not included in my rate. Point 1: Apart from not being aware of this, I find it ridiculous that anyone would legitimately want cleaning unbundled from their rate and a cynical ploy for the hotel chain to make more money off guests whilst likely not benefitting the hard working cleaning staff. This kicked off our doubts about cleanliness in the hotel immediately. Point 2: When we arrived in our one-bedroom apartment, we discovered the horror of a filthy toilet. Evidence of previous use was apparent…I cannot get more detailed because it was hideous. After reporting this to the front desk (and reaffirming our doubts about resort cleanliness), I received an email from Bruna many hours later in the evening. In this email, it was explained that the stains were rust (I can assure you I know the difference between rust and human faeces) and that she had tried to call me (I had no missed calls at all, so I fully believe she lied to me). She offered a credit of $100, but the blatant lies only exacerbated our displeasure. We carried on with our weekend. Point 3: The area in and around our apartment is horrendously filthy. A stain outside the lift, dragged toward our apartment that we saw as new on Friday was still there on Monday when we left. Tiles in the common area were generally soiled and in need of a power wash. On our private balcony, the tiles were dirty, there was a old broken broom left leaning against the wall and the centre drain had plant life growing from it. Come on, Peppers! That’s simply ridiculous! Point 4: Peppers doesn’t trust you enough to not be a clothes hanger thief. I know plenty of hotels do this, but it’s insulting to have theft-proof hangers. For the rate we paid (without daily cleaning, mind you) the least Peppers can do is trust us! Point 5: Luiz, the gentleman who checked us in on Friday, wrote me to apologise and offer a 15% discount on my next visit. Sorry, I know you’re trying, but it’s just not good enough. Why would I ever want to return to a situation like that and give this resort even more of my money? Thanks, but NO thanks.

This hotel is well located with beautiful surroundings but the accommodation falls short of 4 star standard. We paid 14 months in advance for five nights in a one bedroom apartment. We were allocated a Studio apartment which was dark and smelt damp. We asked if we could move and were put into a light and spacious one bedroom apartment. The bedroom had a pretty bush outlook but there was no door between the bedroom and the bathroom. We were told this was a design feature. I think there was no door because it was not a standard door size and someone decided it was too expensive to order a narrow door. Apart from unpleasant noises, every time one of us got up in the night to use the loo we woke each other up by turning on the light. The sofas are not suitable for sitting on - very low backs with deep seats. I just perched on the edge or had to almost lie down. Bed was not made - just pulled up with cushions, pillows left on the floor. No desks in the room. How can you promote the hotel as a conference destination if there is nowhere to put a laptop? No phone in this room - just a cord with nothing at the end. This is a security issue. We ordered room service on our first night as the restaurant was fully booked (there were quite a few empty tables at the restaurant but seems we could not use them). I ordered via the app but when our pizza had not arrived after an hour, I tried to call the room service number, but there was no answer as room service closes at 9pm. So we had to collect our pizza from the restaurant. There was a delivery fee for room service which we had to request to have removed from our bill. I have asked three times to have my Accor points allocated to my account but there is still no sign of them. This hotel could be good but has a way to go before it could be called 4 star. The staff were all very helpful (particularly the breakfast staff).

Working around the country we are affiliated with accomodation packages for many years. It’s very disappointing when this affiliation provides very poor accomodation. On checking in being affiliated accomodation we have always been told that we can use the meal vouchers provided, once again we were told we couldn’t. When we opened the door to the room that when you enter you were bombarded with the strong bleach smell you know there is a lot of issues obviously moisturiser related which would then also be a workplace health & safety issue around the whole venue. We went and had a spa bath and when the bath was draining, the water would leak all over the floor. There was mould in the shower. When lying in bed with the light on you could see the roof had been re-painted obviously for mould. The floor tiles in the rooms are unsafe for young families and elderly persons. Please don’t think that all Peppers are kept in this condition as they are not. The best Peppers accommodation is at Broadbeach Queensland.

Good location. Friendly and efficient staff. BUT the air con kept cutting out and the dryer was extremely noisy. A service of these items appears to be overdue.

This place felt like paradise! It was beautifully surrounded by tons of trees and flowers. We felt like we were in a rainforest. All the staff was super helpful friendly, and went out of their way to make sure that our needs were met. The morning buffet breakfast was fantastic. It was close to the beach as well as the coastal trail in Noosa National Park. I wish we could have stayed longer!

Very helpful and professional staff, an immaculately clean one bedroom studio apartment and a fabulous outlook from the balcony onto the bushlands and the native birds. There is ample cross ventilation in the rooms which is a very nice point. Buffet breakfast was also very good. We were only a 10 minutes walk from Hastings St shops and eateries and the buggy for guests is excellent. However, some things might need attention. There was no door between the bedroom and the bathroom - and that is rather bizarre at a cost in excess of $400 per night. Some bathroom activities are not best shared so the lack of a door came as a surprise and an inconvenience. The restaurant was fully booked for dinner and not wanting to go out, we ordered room service. The app to order did not work; the phone in the room did not work but the staff at Reception arranged what we wanted. Thank you. The absence of saucers for the breakfast cups (not mugs) and the lack of serviettes with the room service meal speak of cost cutting. There was little variety in the Bar Menu with most dishes containing chilli to which I am allergic so that ruled out Bar meals. The room service menu was more comprehensive and the meals delivered were of a high standard. The pool and the gym may have seen better days and would need a significant overhaul to achieve a 4 star rating. Overall, very pleasant with some areas that do need to be fixed.

Friendly staff. Very professional. Great rooms. Loved the peaceful outlook too the woods. Bird life was awesome. Breakfast was a good standard. Staff worked hard to provide a great service. Parking was easy. Elevator access. Location was perfect close to Hastings St & the beach. This was our 2nd stay. We would stay again