Guest User
April 23, 2023
Unfortunately this wasn't a good stay, I wouldn't day the staff was rude but some was unhelpful, got poured a flat pint so asked to have the glass changed and he poured the lager in another very fast so it went everywhere and he just have me the now half pint back. Told reception that my mum didn't have a remote in her room for the TV the same person that served the pint said "what make is the Tv" I said I didn't know, so he told me to find out, so I very politely told him to sit there while I run around and sort it as he already looks over worked !! Bar ran out of 2 lagers Breakfast wasn't included but I thought it was in with the price, the receptionist on in the morning just shrugged her shoulders and said well it isn't . Think most the staff need customer training, no smiles It wasn't cheap and wouldn't stay again