Guest User
February 21, 2023
So my wife and I did a trip in October and November of 2022 to Australia and New Zealand. It was awesome. Out travel agent booked us at the best lodges including the One and Only in the Wolgan Valley near Sydney, Qualia Resort near the Great Barrier Reef, Azur lodge in Queenstown and Huka Lodge Taupo. Everyone one of these was a unique and special experience and I would rate each one as Excellent. HOWEVER, one of the lodges was Wharekauhau Country Estate. This should have been another outstanding experience, but the US "Laird", who had not been to the lodge in over a year was there with the board of his company, Fidelity National Financial. Clearly they should not have booked anyone, or any common folk like me, who is not a Billionaire or board member. From the beginning we were an after thought. Dining in the main hall, nope Bill and and the board were there. Ability to do any of the activities on the menu, not really as Bill and the board were partaking of all of these. Asking us what we wanted to do the next day when we checked in, nope, since they knew there was nothing they could accommodate, why ask. Well that did not stop me and my wife and I were lucky enough that one of the staff folks could take us to a near by village to wander around while he went home and had lunch with his wife. Cost to take my wife 25 miles to the town, $500. Dinner that night was again not near the Laird and Board, but in a different private area. To add final insult to injury when paying $1250/nite, I was charge a credit card fee when I used my visa. I guess that's how the rich get richer. My whole experience, wha incredibly poor. I shared all of this real time with my Virtuoso travel agent and she tried, but at that point I did not see the property manager again. Either he was too embarrassed to share the truth or our bad timing or was too busy serving the Laird. In either case stay away. While a nice property and great location, unless you are an equal of the "Gods" or want to get nickeled and dimed, there are many more outstanding resorts and places to see. Unfortunately after all the great places and hospitality and experiences, this place was a major dud!