Phoenix Orange Beach by Brett Robinson Vacations

I stayed here with a group of 2 adults, 2 grandparents, and 2 small children and we had the BEST time! Because every condo unit is maintained differently, I’m just reviewing the common areas of the building. Let me just tell you, this is a WELL run operation! My kids went swimming in the indoor pool every morning, and every morning I saw someone come by and gather water samples to make sure the pools were clean and the chemicals didn’t need adjusting. I SO appreciated that, as some places let the pools get really funky over time. The location is also absolutely perfect. No only are you steps away from the beach, but across the street are: 3 grocery stores, Starbucks, CVS, a liquor store, and restaurants. Everything you need is less than 5 minutes away! Also, and maybe this was because it wasn’t the middle of summer, but we rarely heard anyone else in the building. Maybe once or twice when people were in the hallways, but we never heard a peep to the sides, above, or below our unit. One thing to point out: parking is $55 per car per stay, with no extra spaces. Be prepared! You also have to wear a wristband on the property, so they know you’re not a random person who snuck in to use the water slide. Both of those aren’t really a big deal to me though. I absolutely recommend staying here, if you find a great unit!!

The Phoenix Hotels has always been an amazing place to stay. Sadly, this trip an employer decided to be rude twice on two separate days! She works at the front desk. We are Phoenix VII. We arrived on June 10 at 4:30. I was checking in at the front desk. It was an older lady with short dark hair. She asked for a room number and I said 7-???. Her response was “Just FYI, just say ??? And not include the 7 because we both know we are already in building 7. It’ll save us a bunch of time. June 11 At 9:00 We were on our last night here and thought we would get lucky and find some extra toilet paper. My husband asked her if they had some. Her response was “This is not a hotel. Get in your car and go find the nearest Dollar General.” This lady made us feel stupid twice. She should not be allowed to work the front desk if she could not deliver nice customer service.

The unit was clean, and the overall facility was wonderful. Biggest issue we had was the Security guards. It was almost to the point of harassment. Fair warning to future customers apparently the waterslide and the lazy river are just nearly off limits. It’s almost like the security guards don’t want you to use the facility. Constant harassment about arm bands, and it is the only place I have ever seen that discouraged the use of lifesaving equipment. No floaties on slide then the next guy says it’s fine….. . I don’t know if this is a stupid HOA rule or whatever. Also be prepared for security guards to snap photos of violations of minor children. This really needs to be addressed. It is almost the same as going through a small town with speed traps! Everytime you walked out the building security jumped on you to see who you were. Many people were questioned while trying to take stuff to the beach and told to take stuff back to the room or car until they had a band on…..I mean really!!!!

We stayed at the Phoenix 6 in Orange Beach during a quick weekend trip. At almost $350 a night with cleaning fees, it’s not worth it. PLUS $55 to park your car - not valet, just an overcrowded dark lot. The apartments are tiny with low ceilings and the building is old, the showers and bathroooms are minuscule. There was gobs of mildew in the shower head. The back balconies overlook into other apartments in the building. You are paying for the convenience of location. Stay in Perdido or somewhere else for the beach experience - this isn’t it. We won’t be back.