1 Chome-6-5, Naniwa Ward, Osaka City, Osaka Prefecture, 556-0011, JapanView Hotel Details
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Sotetsu Fresa Inn Osaka Namba Guest Reviews
4.5/5
Great
890 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.3
Service4.6
Cleanliness4.5
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All reviews(890)
Positive reviews(871)
Reviews with photos/video(248)
Easy to get around(208)
Convenient for shopping(105)
Small room size(75)
Close to airport(55)
Would stay again(38)
Perfect for business trips(21)
Nice toiletries(15)
Luggage delivery service(13)
Negative reviews(19)
Anonymous User
Single Room
Stayed in Jan 2025
Solo travelers
17 review
5.0/5
Outstanding
Posted on Feb 16, 2025
My room was spacious, clean, and well-maintained. The bed was incredibly comfortable, and the linens were soft and fresh. The bathroom was modern with a large shower and excellent water pressure. I particularly enjoyed the complimentary toiletries and the plush bathrobe. The room also had a mini-fridge, a coffee maker, and a large flat-screen TV.
Response from Property: Thank you for selecting us out of the many possible places here. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.Please come again, I would like to express our sincere thanks for choosing our place.Best Regards,Sotetsu fresa inn osaka-namba ekimae front desk
ShinyeeTeh
Twin Room
Stayed in Dec 2024
Family
5 review
4.5/5
Great
Posted on Feb 3, 2025
We choose this hotel because it is right next to the Nankai Airport Express. This hotel also provides luggage scale in their lobby.
Response from Property: Thank you for selecting us out of the many possible places here. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.Please come again, I would like to express our sincere thanks for choosing our place.Best Regards,Sotetsu fresa inn osaka-namba ekimae front desk
Anonymous User
Deluxe Double Room
Stayed in Dec 2024
Couples
13 review
4.7/5
Amazing
Posted on Jan 3, 2025
The room is big enough to open two luggage and the location is good. If you have luggage and want to use elevator, you can use exit 10 and it’s less than 5 min walk to the hotel.
Response from Property: Thank you for choosing Sotetsu Fresa Inn Osaka Namba Ekimae.We would also like to thank you again for taking time out of your busy schedule to write a review.We will continue to improve our services and enhance our improvements and cleaning to ensure that our guests have a pleasant stay next time. We hope you will continue to patronage Sotetsu Fresa Inn Osaka Namba Ekimae. We look forward to welcoming you again.Best regards.
iv khoun
Deluxe Double Room
Stayed in Nov 2024
Couples
15 review
5.0/5
Outstanding
Posted on Dec 29, 2024
Great value, location is really good, the airport shuttle drops you right in front of the hotel, many amazing local izakayas around, great street food around, just a few minutes walk from dotonbori. Very clean and comfortable. Definitely one of the best deals around, highly recommended !
Response from Property: Thank you for selecting us out of the many possible places here. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.Please come again, I would like to express our sincere thanks for choosing our place.Best Regards,Sotetsu fresa inn osaka-namba ekimae front desk
PeaceBeUponUs
Twin Room
Stayed in Nov 2024
Family
66 review
5.0/5
Outstanding
Posted on Dec 21, 2024
Best is it's prime location. We would usually change hotels after one night stay.
But this time, we remain staying put, simply becoz it is right opposite Nankai Namba Station, where Takashimaya and other shopping centres are located.
Namba Parks is right beside as well.
Go to Namba Parks and enjoy the night illumination garden, it's certainly pretty.
Need to mention that the amenities provided at the lobby are so good, the salt bath, etc etc.
Response from Property: Thank you for selecting us out of the many possible places here. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.Please come again, I would like to express our sincere thanks for choosing our place.Best Regards,Sotetsu fresa inn osaka-namba ekimae front desk
Nutpb
Double Room
Stayed in Nov 2024
Couples
6 review
5.0/5
Outstanding
Posted on Jan 10, 2025
The location is great! It’s near central (dotonbori) and train to airport. I love this hotel so much.
Response from Property: Thank you for selecting us out of the many possible places here. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.Please come again, I would like to express our sincere thanks for choosing our place.Best Regards,Sotetsu fresa inn osaka-namba ekimae front desk
Guest User
Single Room
Stayed in Oct 2024
Other
1 review
4.0/5
Very Good
Posted on Dec 11, 2024
Overall the main factor for booking this hotel is the location, convenient to move around. The only one bad point is room size, cant find a place to open widely 26 inch luggage bag. It may find difficulty to move around if more than one pax. The hotel system is modern with automated system registration, checked in and check out. 11am check out is bit too early.
Response from Property: Thank you very much for choosing Sotetsu Fresa inn Osaka Namba ekimae from among many hotels.I am very happy to hear your compliment about the location.We apologize for the inconvenience caused by the limited space in your room. If you have too much or too much luggage,You can also choose a larger type. Please refer to it.We would appreciate it if you could continue to use Sotetsu Fresa inn Osaka Namba ekimae.We look forward to serving you again.Sotetsu fresa inn osaka-namba ekimae front desk
Guest User
Double Room
Stayed in Oct 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Jan 15, 2025
The location is very good if you prefer shopping, as due to close to the main shopping area therefore will have some noise and too happening.
Close to metro station too.
The breakfast was delicious and staffs is friendly.
Response from Property: Thank you for selecting us out of the many possible places here. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.Please come again, I would like to express our sincere thanks for choosing our place.Best Regards,Sotetsu fresa inn osaka-namba ekimae front desk
Rachel__
Single Room
Stayed in Nov 2024
Solo travelers
1 review
4.5/5
Great
Posted on Dec 31, 2024
Nice location. The room is dry. Overall it's fine. I'm going to take a credit card.
Response from Property: Thank you for selecting us out of the many possible places here. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.Please come again, I would like to express our sincere thanks for choosing our place.Best Regards,Sotetsu fresa inn osaka-namba ekimae front desk
Christine T
Single Room
Stayed in Oct 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on Nov 15, 2024
Very convenient Location and reasonable rates.
Airport Train -Nankai Line Direct -Exit 5 opposite, just Cross the road, Exit 7 have to carry Luggage💪🧳 up stairs😥
Room rather small but very clean with all disposable amenities self collect Lobby👍. Room has a Spray to remove bbq odour smell fr Jacket/clothes.
Food/Restaurant/family Marts - walking distance to famous restaurant- Gyukatsu Motomura,
Plenty plus Takashimaya food hall promo after 7pm+
Walking distance to Namba Yasaka Shrine. If taking Klook Day Tour to KYOTO. Choose Meeting Point: VIP VILLA NAMBA- just 3 mins walk near hotel.
Response from Property: Thank you for choosing Sotetsu Fresa Inn Osaka Namba Ekimae from among the many hotels available.As you said, Sotetsu Fresa Inn Osaka Namba Ekimae is located in Namba, and there are many things in the surrounding area.Thank you very much for your feedback regarding the size of the room.The room you used was a single room.Our hotel offers standard double rooms, deluxe double rooms with spacious rooms and beds, standard twin rooms with two beds, and deluxe twin rooms, so we hope you will use this information as a reference for your next stay.We will continue to strive to improve our services and strengthen our cleaning so that our customers can have a comfortable stay next time. We would be very honored if you would continue to patronize Sotetsu Fresa Inn Osaka Namba Ekimae and look forward to welcoming you again.Sotetsu Fresa Inn Osaka Namba Ekimae
BernadetteReyes
Twin Room
Stayed in Sep 2024
Family
7 review
5.0/5
Outstanding
Posted on Oct 26, 2024
i highly recommend this place for a number of reasons:
1. location: this is one the best budget hotels if you are coming from kansai. take the train feom airport and as soon as you get off at namba, take exit namba and you right at the doorsteps of the hotel.
its walking distance to shinaibashi/dotonbori/glico sign, river cruise.
2. amenities: they have ice machine, vending machine, microwave, coin-operated laundry and workspace. my daughter has language classes and she was able to study here even after we have checked out. check in/check out using the machine which is very fast. there is family mart downstairs. they have free toiletries for guests so no need to buy toothbrush etc.
3.staff: very pleasant and helpful.
as for the room yes its small but the double room with two beds is comfortable. on our third night we had to transfer to a smaller room which was small but its common in budget hotels in japan. sotetsu is a hotel that we have also stayed in in korea and we are always happy with our stay in their hotels.
Response from Property: Thank you very much for choosing Sotetsu Fresa Inn Osaka Namba Ekimae. We are very pleased to receive your high evaluation of our hotel. Thank you very much for taking time out of your busy schedule to give us your feedback.We hope you will visit our hotel again when you come to Osaka.We are looking forward to serving you again. Sotetsu Fresa Inn Osaka Namba Ekimae: Front Desk
Sze Kei
Double Room
Stayed in Aug 2024
Couples
1 review
4.7/5
Amazing
Posted on Sep 29, 2024
The location is very good and the service is nice. I would like to recommend to others.
Response from Property: Thank you for choosing Sotetsu Fresa Inn Osaka Namba Ekimae from among the many hotels available.We will strive to improve our services and strengthen our cleaning so that you can have a comfortable stay next time. We would be honored if you would continue to patronize Sotetsu Fresa Inn Osaka Namba Ekimae and look forward to welcoming you again.Sotetsu Fresa Inn Osaka Namba Ekimae
fenggy
Deluxe Twin Room
Stayed in Aug 2024
Travel with friends
18 review
4.7/5
Amazing
Posted on Oct 10, 2024
Very good location, super convenient!
Will definitely intro it to everyone!
Response from Property: Thank you for choosing Sotetsu Fresa Inn Osaka Namba Ekimae from among the many hotels available.We will strive to improve our services and strengthen our cleaning so that you can have a comfortable stay next time. We would be honored if you would continue to patronize Sotetsu Fresa Inn Osaka Namba Ekimae and look forward to welcoming you again.Sotetsu Fresa Inn Osaka Namba Ekimae
Guest User
Single Room
Stayed in Jan 2025
Family
1 review
4.5/5
Great
Posted on Feb 9, 2025
- Receptionists are very friendly and helpful even thought they are not good at English
- Except the kettle was not clean others are ok
Response from Property: Dear guestThank you very much for staying with us at Sotetsu Fresa Inn Osaka Namba Ekimae. And we apprecdiate that you took time out of your busy schedule to post your comments. We are glad that we could be of service to you even with our not yet unskillful English. We will keep straiving to improve our command of English without holt to be able to accommodate you as comfortable as possible. Regarding the stains on the electric kettle you mentioned, we are very sorry that you had an unpleasant stay at our hotel in terms of cleaning. We will pass the matter on to our cleaning staff to strengthen and improve the cleaning. We will make preparations to make your stay even more comfortable the next time you stay with us.
Moe Thitsa
Double Room
Stayed in Jul 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Oct 11, 2024
The hotel can be easily accessible with local transportation. Namba neighborhood is very tourist friendly and lively. Any food that you can find around there is tasty. But the best part about this hotel is its amenities. It offers a lot of skincare products (moisturizer, sunscreen and face wash), bath salt and mist machine. I enjoyed staying there and will definitely go back again.
Response from Property: Thank you for choosing Sotetsu Fresa Inn Osaka Namba Ekimae from among the many hotels available.As you said, Sotetsu Fresa Inn Osaka Namba Ekimae is located in Namba, and there are many things nearby.We also thank you for your compliments about the amenities.We will continue to strive to improve our services and strengthen our cleaning so that our customers can have a comfortable stay next time. We would be honored if you would continue to patronize Sotetsu Fresa Inn Osaka Namba Ekimae and look forward to welcoming you again soon.Sotetsu Fresa Inn Osaka Namba Ekimae