2 Chome-4-24 Kyutaromachi, Chuo Ward, Osaka City, Osaka Prefecture, 541-0056, JapanView Hotel Details
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Tokyu Stay Osaka Honmachi Guest Reviews
4.4/5
Very Good
1084 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(1084)
Positive reviews(1042)
Reviews with photos/video(262)
Convenient location(236)
Easy to get around(211)
Close to metro(145)
Delicious breakfast(49)
Strange smell in room(22)
Luggage delivery service(16)
Tasty restaurant(13)
Tasty coffee(10)
Negative reviews(42)
Dayamir
Standard Double With Washing Machine
Stayed in Oct 2024
Couples
9 review
5.0/5
Outstanding
Posted on Oct 16, 2024
The best hotel so far that we stayed in during our Osaka trip. Room was clean amenities was great. Very near to metro and check in was smooth too!!
Only dwnside is japanese hotels only provide 1 pillow each and its really small. Hahaah. But other then that it was a great stay. Will definitely stay here again when we visit osaka again.
Response from Property: Thank you for staying at our hotel.Our staff is very pleased to hear that you enjoyed your stay with us.We hope you will stay with us again when you come back to Osaka.
Guest User
Standard Twin With Washing Machine
Stayed in Aug 2024
Family
1 review
3.7/5
Posted on Sep 10, 2024
The best thing about Tokyu Stay was its location right next to the metro and also its en suite washing machine. The hotel doesn’t clean your room daily if you book it for 7 days or more. So for my 10 day trip, they only cleaned it once, which wasn’t great. The rest of the days only had changes in towels.
Also the housekeeping was not very attentive. I had 3 people staying in the room and only had 2 towels (I had an infant with me). And every day when replacing the towels they only gave me two, for 10 days straight even when I asked housekeeping for an additional towel every single day. This lack of initiative isn’t great either.
Overall, it is cheap for its location and also for its amenities (the washing machine). Besides that, the service and housekeeping isn’t top class but given the price, nothing much to complain.
Response from Property: Thank you for choosing our hotel.However, we are very sorry for the inconvenience and trouble caused by the cleaning.We will share this information with our cleaning staff and do our best to improve our services in the future.We hope you will have the opportunity to stay with us again.
Seddy_xoxo
Smart Semi Double B
Stayed in Jul 2024
Solo travelers
5 review
4.0/5
Very Good
Posted on Jul 23, 2024
Overall stay was clean and comfortable in my personal opinion. Only a 10 to max 20 minutes walk to the attractions. Local stores. Most likely to come again if I’m solo travel 😁
Response from Property: Thank you for your staying with us.We're very pleased that you're satisfied with our location and rooms.The hotel is located in downtown area in Osaka so you can enjoy shopping and Osaka food around our hotel.We hope you'll come back to our hotel again if you have chance to vist Osaka. Reception Bando
Guest User
Standard Double With Washing Machine
Stayed in Jul 2024
Couples
26 review
3.2/5
Posted on Aug 6, 2024
The hotel is near to the station, but the toilet is a bit smell and it cannot be stopped.
Response from Property: Thank you for choosing our hotel.We will improve our cleaning thoroughly. We apologize for the inconvenience.We are looking forward to welcoming you again!
Guest User
Standard Double With Washing Machine
Stayed in May 2024
Couples
1 review
3.7/5
Posted on Jun 4, 2024
The staffs are friendly and the washing machine was super helpful. Checkout process is quick and easy. The room is 19 m^2, big enough to allow me to open up my luggage on the floor. However, I don’t think the room is cleaned entirely before my check-in. There are some stuffs on floor and dust at the corner.
Response from Property: Thank you for staying with us.We're glad to hear that you liked our facilities and service.However we apologize for any inconvenience caused with regard to cleaning service. We'll have to take your review into considaration and do our best to improve our service. Thank you for your valuable comment. Reception A.Bando
AY_77
Deluxe Twin With Washing Machine
Stayed in May 2024
Family
7 review
4.5/5
Great
Posted on Jun 1, 2024
Big room for a 3 pax. Hotel upgraded us. Very clean with easy access to metro lines. Recommended for family with kids.
Response from Property: Thank you for your stay.We look forward to welcoming you back.
Rvndxll
Smart Semi Double A
Stayed in May 2024
Solo travelers
5 review
4.2/5
Very Good
Posted on May 28, 2024
Location is about a 10 minute walk to the nearest station. Amendities are sufficient and the environment is clean. There are vending machines and a washing machine on the lower floors. Its a nice place to stay for solo travellers and is relatively near to dotonburi area. There are also multiple convenience stores in the area.
Response from Property: Thank you very much for staying at our hotel.Our staff is very happy to hear that you enjoyed your stay with us.We hope you will stay with us again when you come back to Osaka.Tokyu Stay Osaka HonmachiFront Desk MIYOUNG.J
Anonymous User
Standard Twin With Washing Machine
Stayed in Nov 2024
Family
8 review
3.5/5
Posted on Nov 7, 2024
There are hairs on the bed. Need inprovement on cleanliness. Location is a little far from station especially when u have luggages. Only advantage is the washing machine.
Response from Property: Thank you very much for staying at our hotel.We are very sorry for the inconvenience caused by the cleaning of your room.We will take your valuable feedback into consideration and continue to improve our services.Tokyu Stay Osaka Honmachi Reception
AvenJW
Standard Semi Double With Washing Machine
Stayed in Oct 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Nov 5, 2024
Room is great, was spacious and with washing machine. Walking distance to train stations as well. Highly recommended.
Response from Property: Thank you for using our hotel.I'm glad to hear that you were very satisfied.Please make a reservation at our hotel when you come to Osaka again.We look forward to seeing you again.
Guest User
Standard Double With Washing Machine
Stayed in Oct 2024
Couples
3 review
5.0/5
Outstanding
Posted on Oct 26, 2024
This hotel is very good for 3 star hotel.
Very convenient to have a washer and dryer inside the room.
Response from Property: Thank you very much for staying at Tokyu Stay Osaka Honmachi. We are very happy to hear that you liked our hotel. We sincerely look forward to welcoming you again when you come to Osaka.
Guest User
Smart Semi Double A
Stayed in Apr 2024
Solo travelers
3 review
3.5/5
Posted on Apr 19, 2024
It’s quite close to Dotonbori. Bedsheets were clean but the blanket was too small. Overall it is a good hotel compare to the one in Tokyo
Response from Property: Thank you for staying at our hotel among many hotels. Easy access to tourist attractions is one of our hotel's pride. Thank you for your valuable feedback. Regarding the size of the blankets, we will share the information with the department in charge and report it as an improvement plan for the future. Thank you very much.We hope you will use our hotel again the next time you come to Osaka.Tokyu Stay Osaka Hommachi Receptionist Oka
Guest User
Standard Twin With Washing Machine
Stayed in Apr 2024
Solo travelers
7 review
4.7/5
Amazing
Posted on Apr 15, 2024
With cozy clean room in good location in OSAKA n serving good breakfast everyday, I will consider to stay again if visit here again.
Response from Property: Thank you for your stay with us.We're glad to hear that you like our room and breakfast.We hope you will stay with us again if you have oppotunities to visit Osaka.
AutumnLeaf
Superior Double With Washing Machine
Stayed in Apr 2024
Couples
6 review
4.7/5
Amazing
Posted on Apr 4, 2024
The hotel is very well located right next to the metro exit 11 of the Sakaisuji Hommachi metro station. It is also centrally located, I.e. in the middle of Umeda, Namba and Osaka castle. The rooms were big and clean. There was even a sink, a washer/dryer and microwave in the room.
My only issue was that limited housekeeping services were provided, but that seems to be the norm in japan.
Response from Property: Thank you for choosing our hotel. We are glad to hear that you are satisfied with our hotel's location and rooms. The room with washing machine and microwave is one of our advantage. We only provide limited housekeeping for the guest who stay below 7days. Thank you for taking the time to write this review. It motivates us to provide better service. We look forward to welcoming you again. Tokyo Stay Osaka Honmachi Reception Huang
Guest User
Smart Semi Double B
Stayed in Mar 2024
Solo travelers
27 review
3.7/5
Posted on Apr 8, 2024
- The hotel is in a good location as it’s close to two metro stations, plenty of shops and restaurants, and within walking distance of Osaka Castle and Dotonbori. Plus, it’s not too far from Osaka Station and Shin-Osaka Station if taking trips.
- The room is a little small but not too bad, plus the shower and bath are nice, as well as the electric bidet toilet.
- Cleaning of the room is infrequent and they never changed my mug so I was washing the mug every day in the sink to clean it.
- Amenities like toothbrushes and tea bags can be collected yourself from the lobby on the 18th floor. They also have laundry and microwaves on the second floor.
Response from Property: Thank you for choosing our hotel. We are glad to hear that you are satisfied with our location and room. We are sorry that we only provide towel and rubbish bin exchange for the guest who stays under 7 days. We look forward to welcoming you again. Tokyustay Osaka Hommachi Reception Huang
Paul @egoist
Smart Semi Double A
Stayed in Mar 2024
Business travelers
37 review
4.5/5
Great
Posted on Apr 2, 2024
Great location, remember to check elevators locations (exit with elevator ) access into the metro. has no language issues. Clean .
Response from Property: Thank you for choosing our hotel. We are glad to hear that you are satisfied with our location and service.Thank you for taking time out of your busy schedule to write the comments. We are encouraged by your kind words and will continue to do our best. We look forward to seeing you next time. Tokyustay Osaka Hommachi Reception Huang